KARNATI PRANEETH
Nellore
Summary
Goal-oriented Customer Support Executive skilled at building trust and rapport to maintain customer loyalty. Track record of high customer retention rates thanks to excellent communication and problem-solving skills. Thriving in both self-motivated and collaborative team settings.
Overview
3
3
years of professional experience
Work History
CSR
viveja IT services
Hyderabad
02.2023 - Current
- Answered incoming customer inquiries via telephone and email.
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Customer Relationship Manager
True weight /Bangalore
Bangalore
06.2023 - 12.2023
- Promptly handled an average of 80+ calls daily with duties including Greeting new customers and presenting relevant product information
- Responding to customer inquiries in a timely and professional manner
- Handled client calls and responded to queries about services, product malfunctions, and billings
- Cultivated customer relationship and increased sales by offering information about the product
- Resolving customer complaints quickly and efficiently within 24 hours, escalating issues when necessary
- Maintaining a high level of 85% customer satisfaction.
Tele caller
Star Health insurance Company
Chennai
01.2021 - 01.2022
- Worked as an online web sale department at Star Health insurance company
- Answered customer questions regarding product price
- Emphasized product features and benefits based on analysis of customer needs
- Maintained friendly and professional customer interactions at all times
- Worked closely with a business manager on a daily basis target.
Education
B-Tech - Computer Science & Engineering
NBKR Institute of Science & Technology
01.2017
Intermediate -
Narayana Junior College
01.2013
SSC -
Narayana English Medium high school
01.2011
Skills
- Inbound and Outbound Calling
- Complaint resolution
- Call Management
- Technical Support
- Problem-solving abilities
- Dispute Resolution
- Customer Education
- Customer Relationship Management (CRM)
Personal Information
- Date of Birth: 10/22/95
- Gender: Male
Languages
- English
- Telugu
Fathername
Karnati Maheswara Rao
Hobbies and Interests
- Playing cricket
- Listening to music
- Traveling
Projects
Secure Distributed Deduplication Systems with Improved Reliability
Disclaimer
I hereby declare that the information furnished above is true, correct, and complete to the best of my knowledge.
Timeline
Customer Relationship Manager
True weight /Bangalore
06.2023 - 12.2023
CSR
viveja IT services
02.2023 - Current
Tele caller
Star Health insurance Company
01.2021 - 01.2022
B-Tech - Computer Science & Engineering
NBKR Institute of Science & Technology
Intermediate -
Narayana Junior College
SSC -
Narayana English Medium high school
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