KARNEE SINGH BISHNOI

• Managing Modern trade Sales (RELIANCE,DMART,LULU, SPAR, SPENCER,METRO, WALMART, LULU,AMAZON, DUNZO, ZEPTO, FLIPKART ,AADHAR and other local Chains)
• Prepare the Modern Trade sales strategy & growth plans in line with the business strategy
• Driving operational efficiency for modern trade channels
• Responsible for achieving planned sales by channel and customer
• Work within allocated promotional cost and ensure effective spending in driving sales and brand building
• Manage Accounts receivables, Responsible for debt collection and resolving all long outstanding debts
• Resolve customer's trade issues, complaints, and operational matters
• Work closely with Key Account Managers in achieving the company's objective and vision
• Manage end to end activity for modern trade accounts.

• Handling General Trade Sales for 5 states( Punjab, Himachal Pradesh,Jammu & Kashmir,Odisha and Chandigarh)
• Deployed DMS system and also integrated with SFA for better monitoring /Tracking of the Sales field force
• Introduced of SFA in the company for performance monitoring of sales force
• Managing Supply chain operations for the respective region and timely dispatches of Orders
• Build long-term relationships with new and existing customers
• Develop a growth strategy focused both on financial gain and customer satisfaction
• Handling General Trade Sales for 5 states( Punjab, Himachal Pradesh,Jammu & Kashmir,Odisha and Chandigarh)
• Contacting potential clients to establish rapport and arrange meetings
• Setting goals and developing plans for business and revenue growth
• Research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, products and services - or new ways of reaching existing markets
• Work strategically - carrying out necessary planning in order to implement operational changes
• Training personnel and helping team members develop their skills
• Seek ways of improving the way the business operates
• Attending conferences, meetings, and industry events
• Developing quotes and proposals for clients

Service Marketing-Business Analyst

• · Automation of processes for smooth operations.
• · Preparing Solution Documents for automation of reports.
• · Atomization of all reports for smooth calculation of all KPI for REAP (Quarterly Incentive for Sales Team).
• · Preparing Business analysis for service marketing function to enhance the performance levels.
• · Gathering requirements from the Circles and preparing analysis on basis information provided.
• · Preparing the Business Requirements Specifications (BRS) documents.
• · Interacting with the circle CSD heads and Service Marketing heads.
• · Preparing presentation for review & workshops.
• · Ensuring smooth disposal of MIS.
• · Handling additional responsibility of Partner management (ENFA, Invoice processing, PO Release etc.)& IT automation.

Service Marketing-Revenue Enhancement (Outbound call centre) -South INDIA

• · Planning and Analysis for revenue enhancement to achieve targets.
• · Handling 340+ seats outbound centralised centre for South India.
• · Ensure deliverables and timelines met by the partner.
• · Ensure partner profitability and time payouts.
• · Timely reviews with partner for keeping checks and balance on their performance.
• · Responsible for utilizing all modes of communication for Revenue generation & growth.
• · Responsible for Privacy policy, NDNC checks & their adherence.
• · Responsible for Compliance of TRAI Communication mandates.
• · Responsible Upselling Promotions with efficacy in accordance to targets.
• · Handling MNP prepay Retention out-calling for South India along with Up-selling.
• · Recruitment and training of agents.
• · Stringent monitoring on quality parameters.

Role: Service Marketing- NPI (New product Implementation)-PAN INDIA

• · Work on new applications and automate them with the help of IT team and NPD teams.
• · Ensure product readiness from conceptualization, planning, design, rollout and operations phases and help achieve the organization goals.
• · To schedule the product time lines and achieves the same.
• · Co-ordinate with various teams involved in the product development to achieve the timelines – program management.
• · End to End execution from conceptualization to Commercial launch which includes, designing products, developing, pricing framework and unit testing.
• · Interact with customer facing unit's viz. Sales, CC, different cross functional teams (Internal & external) to introduce new products and design capabilities, enhance / modify the existing product, offers and services.
• · Handling daily operations issues pertaining to products & handle customer care issues related to Fraud, Chargeback, refund and daily contact centre escalations.
• · Product documentation - creation of Product including guidelines for Promotions, Features and New Product rollout continually review practices & methods in IT/deployment for optimizing application performance.

ACHIEVEMENTS-:

• · Developed a portal for central listing of Vas products which eased the life of customer care and increased c-sat.
• · Improved the Service guarantee process by reducing existing TAT of 72 hrs to 48 hrs.
• · Developed Self care APP.(TATA DOCOMO APP)

Role: ZDMS (Documentation & Regulatory Compliance In Charge under CSD function)

• · Handled retention & Collection and APM for respective zone.
• · Extending support to retail stores to achieve their targets and ensure 100% compliance.
• · Handled largest geographical area of Rajasthan for DMS for prepaid and post-paid documentation.
• · Actively launched Tango distributors (HUL Distributors) across Zone.
• · Mentor for 7 retail stores in zone.
• · Handled 88 distributors (Prepay +post-pay) and 14 retail store across zone and update them on new additions in system & Industry as and when required.
• · Handled 7 Spoke for Smooth operations for CAF compliance.(Ganganagar,bikaner,jodhpur,pali,Balotra,barmer,hanumangarh).
• · Launched two new Districts for prepaid and post pay operations (Hanumangarh and Sriganganagar).
• · Handled Bill delivery process for the Bikaner and Jodhpur zone.
• · Handled Address verification process for the Bikaner and Jodhpur zone.
• · CAF Reconciliation to reduce errors & to achieve 100% CAF Compliance month on month.

ACHIEVEMENTS-:

• · 100% score in BE audit and TERM audit.
• · Quick certified -Reduction in KYC errors
• · Increased Bill Delivery to 75% to 95%.
• · Reduced Av negative cases to 2 % from 9%.
• · Helped in increasing sales from Retail stores and immediate resolution on escalated cases.

LAUNCH PHASE ACTIVITIES

• · Actively participated in network testing activity and successfully tested network in more than 10 towns.
• · Successfully completed the EVD tree for my respective zone and reduce rejection % to almost 1% which bench mark as per industry standard.
• · Actively participated in GO TO MARKET (phase 1 & 2 & 3) project to have retailer and customer VOC.
• · Participated in war-Room (prepared for launch week) to handle queries and to provide resolution to internal customer related to GPRS and 3G.
• · Active support to sales team in launching 3G services in various towns smoothly by handling backend operations.

ACHIEVEMENTS-:

• · Received 3 spotlight awards, 18 star of month and 7 superstar award post launch.
• · Black belt award for GPRS training to all touch points and call centre.
• · Controlled gross-barring and net barring to .8% for the zone consecutively
• · Controlled gross-rejection at zone level to 0.6%
• · Stream-lined pick-up and audit process for the zone.

• Retail sales & operations)
• Job Profile
• Successfully managed a team of 65 People over 21 retail Stores in Delhi
• Successfully rolled out the Metro Project and managed their day to day operations.(65 Retail stores)
• Devising plans to increase the customer footfall and the net profitability of the store
• Devising plans to generate new business areas and generate added profit from the same
• Taking care of the training requirements of the store staff related to the systems and processes as well as new arrivals
• Taking care of the operating costs and minimizing the same
• Planning and delivery of the inventory, reordering and stock management for stores
• To drive all the categories of business namely: - Handsets, Gaming and Music, Connections, Accessories and E-Recharges
• To balance the inventory so that the availability as well as sale is maximized on all stores
• To build various schemes and bundles on store levels to create attractive offers.

• Ensuring quality after sales services to customer and driving the end to end activities at center
• Implementing, Evaluating, Developing, & Monitoring store process critically in order to continuously improve the process and Csat
• Implementation of an effective Customer Relationship Management program/ Customer Loyalty Program by proper training of CCAs
• Responsible for measurement and effectiveness of all processes within the centre’s operations purview to facilitate timely, quality service delivery against marketing & customer specifications
• Interact with Top Management to strategize delivery operations and Resource Management
• Ensure that invoicing of all company products and services is complete, accurate and timely with no revenue leakage
• Handling of Promotional Activities and conducting service camps.