Karneet Singh
Customer Service Representative
New Delhi
Summary
I am a commerce student looking for an opportunity to utilize my knowledge, and can learn from experienced professionals in the industry. Motivated individual with experience in customer service, debt collection, and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
4
4
years of professional experience
15
15
years of post-secondary education
Work History
Account Manager
Midland Credit Management
06.2022 - 11.2023
- Aiding as a debt collector with consumers who have outstanding debt
- Understanding consumer psyche and breaking consumer's pitch
- Working in a dynamic, challenging, and target-oriented environment
- Evaluating performance and attending sessions with managers regularly.
Senior Advisor
BMW, Concentrix
10.2020 - 11.2021
- Lead management
- Dealing with prospects who are looking forward to buying BMW cars
- Informing about specifications, prices, and other required information about BMW cars
- Outbound and inbound calling to/from prospects and existing customers
- Sending a report of work to the Assistant Manager daily.
Customer Service Associate
Google Pay, Accenture
12.2019 - 07.2020
- Handling B2C queries related to their account
- Assisting customers with various payment-related issues
- Connecting with prospects who wish to have a Google Pay account
- Dealing with both domestic and international customers.
Education
Bachelor of Commerce -
School of Open Learning, University of Delhi
New Delhi, India 05.2001 -
Diploma in Aviation & Travel Industry -
Bird Academy
New Delhi, India 05.2001 - 05.2016
Secondary School, Commerce - undefined
Father Agnel School, New Delhi, India
Skills
Professionalism
Team Collaboration
Effective Communication
Excellent Communication
Multitasking
Problem-Solving
Client Needs Assessment
Friendly and Enthusiastic
Timeline
Account Manager
Midland Credit Management
06.2022 - 11.2023
Senior Advisor
BMW, Concentrix
10.2020 - 11.2021
Customer Service Associate
Google Pay, Accenture
12.2019 - 07.2020
Bachelor of Commerce -
School of Open Learning, University of Delhi
05.2001 -
Diploma in Aviation & Travel Industry -
Bird Academy
05.2001 - 05.2016
Secondary School, Commerce - undefined
Father Agnel School, New Delhi, India
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