Karra Praveen Chauhan
Hyderabad
Summary
Experienced operations and product management professional with over 12 years of expertise, including more than 10.10 years in the RMG and I-Gaming industry. Proven track record of driving operational excellence, implementing strategic initiatives, and enhancing product performance to achieve business growth. Skilled in product development, fraud and risk, customer acquisition and retention, CRM activities, affiliate management, and team leadership. Adept at collaborating cross-functionally to optimize business outcomes.
Currently pursuing a Professional Certificate Program in Strategic Management from IIM Kozhikode to further enhance strategic decision-making and leadership capabilities.
Overview
14
14
years of professional experience
1
1
Certification
Work History
CRM Manager
UspekhTech
Dubai
03.2025 - 04.2025
- Optimized CRM systems to align with business objectives and customer needs, enhancing operational efficiency and satisfaction.
- Analyzed customer data to identify trends, leading to actionable insights and data-driven strategies.
- Resolved customer complaints daily, implementing proactive strategies to enhance satisfaction and foster long-term relationships.
- Collaborated with cross-functional teams to streamline processes, driving improvements in sales performance.
- Executed targeted marketing campaigns for customer acquisition and retention, enhancing engagement and conversion rates.
- Led and managed a team of over 30 sales and CRM professionals, cultivating a high-performance culture and driving consistent sales growth.
Operations Manager
Baazi Games
New Delhi
09.2020 - 05.2024
- Established process objectives, timelines, and milestones to align operations with the company's vision and mission.
- Oversaw daily operations, enhanced performance, delegated tasks effectively, and ensured smooth team workflows.
- Engaged with clients, stakeholders, and vendors to implement product enhancements and streamline operational processes.
- Monitored daily cash flows, identified fraudulent activities, and addressed chargebacks, resulting in detailed actionable reports.
- Investigated game-play collusion, managed auto-approved payouts, and resolved payment gateway issues to ensure seamless transactions.
- Designed and executed promotional campaigns and tournaments leveraging user activity insights to boost acquisition, retention, and ARPU.
- Established and maintained affiliate partnerships to drive mutual growth through strategic operational and marketing support.
- Collaborated with technical teams to optimize product functionality, address bugs, improve KYC processes, and enhance UI.
- Coached and supervised customer support teams across verticals, ensuring achievement of KPIs and delivery of top-tier service.
Operations Team Leader
Openplay Technologies
Hyderabad
01.2013 - 01.2020
- Oversaw operations for multiple Rummy websites, ensuring seamless functionality and effective fraud prevention.
- Conducted monthly training sessions to implement strategic plans and enhance process development.
- Led the Surveillance team in establishing effective procedures to detect and address collusion in gameplay.
- Developed and implemented innovative fraud detection strategies, automating processes to enhance operational efficiency.
- Oversaw cash flow management, ensuring accurate and timely processing of deposits and withdrawals.
- Monitored and updated content to align operational activities with business objectives.
- Drove user acquisition and retention efforts by planning promotions and managing credits/debits for fraudulent gameplay.
- Coordinated weekly and monthly meetings with the Quality team to review team performance and provide constructive feedback.
- Collaborated with the Technical team to implement updates to internal tools and improve overall functionality.
- Conducted competitor analysis to identify opportunities and plan initiatives for competitive advantage.
- Supported marketing team by analyzing user data and conducting competitor analysis to inform promotional strategies.
Research Associate
Shore Infotech India
Hyderabad
01.2012 - 12.2012
- Ensured compliance with FINRA SEC Rules QIB 144A, 5131, and 2111, maintaining regulatory adherence.
- Collaborated with CCOs, CFOs, Attorneys, and Treasury Officers across Europe and the US to disseminate regulatory updates and secure signed approvals.
- Facilitated communication with key financial executives to ensure understanding and compliance with regulatory acts.
- Performed comprehensive research and analysis of compliance regulations, ensuring their precise application in relevant processes.
- Supported the implementation of new compliance standards, ensuring accurate application across all processes.
Relationship Executive
Consim Info
Hyderabad
05.2011 - 12.2011
- Promoted company product packages through online and telephonic sales, achieving customer satisfaction and meeting sales targets.
- Conducted detailed product presentations over calls, effectively highlighting key features and benefits to potential customers.
- Built and maintained strong relationships with customers by addressing inquiries and providing tailored solutions.
- Identified customer needs and recommended appropriate product packages to drive conversions and increase revenue.
Education
Certification - Strategic Management Professional
Indian Institute of Management
Kozhikode11-2025
MBA - Credit And Risk Management
Xavier's Institute of Business Management Studies
Hyderabad06-2020
Skills
- Generative AI
- Project management
- Operations management
- Six Sigma implementation
- Business development
- Growth and retention
- Data analysis
- Fraud and risk control
- Payment processing
- Vendor management
- CRM campaign
- Escalation management
- Stakeholder engagement
- Quality performance
- Leadership and recruitment
- Process optimization
- Flexible and adaptable
Certification
- Project management & generative AI
- Six Sigma Green and Black Belt
- Power BI and Tableau
- Digital marketing campaign
- SQL and Excel
Tools
- Jira | Zendesk | Salesforce | TrustSignal
ACHIEVEMENTS
- Achieved an 80% reduction in fraudulent gameplay activities through enhanced monitoring and risk management strategies
- Launched acquisition and retention initiatives that resulted in a 50% increase in user deposits
- Introduced auto-approval payout processes for specific user segments, with defined limitations, streamlining operations
- Enabled lateral entry for users across vertical websites, enhancing accessibility and gameplay experience
- Developed and implemented variable stakes in points rummy to improve user engagement and satisfaction
- Prioritized app feature enhancements, including UI improvements, to support product development and elevate user experience
Awards
- Performance awards 2021 and 2024
Timeline
CRM Manager
UspekhTech
03.2025 - 04.2025
Operations Manager
Baazi Games
09.2020 - 05.2024
Operations Team Leader
Openplay Technologies
01.2013 - 01.2020
Research Associate
Shore Infotech India
01.2012 - 12.2012
Relationship Executive
Consim Info
05.2011 - 12.2011
Certification - Strategic Management Professional
Indian Institute of Management
MBA - Credit And Risk Management
Xavier's Institute of Business Management Studies