Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hobbies
Generic

Karrie Meenal Rao

Pune

Summary

Driven and adaptable professional with experience in Service Desk and Execution Analysis, combining strong analytical skills with a proactive approach to problem-solving. Currently, focused on prompt engineering with a passion to contribute to the rapidly growing AI revolution. Skilled in crafting AI prompts that enhance automation, boost coding efficiency, and streamline workflows. Eager to apply analytical skills and innovative thinking to develop impactful AI solutions that shape the future of technology.

Overview

5
5
years of professional experience

Work History

Execution Analyst

TCS
10.2023 - 07.2025
  • Performed data extraction and analysis to define user segments aligned with client objectives, enabling targeted and effective email campaign delivery.
  • Updated and developed scripts and queries to extract and analyze data from multiple views.
  • Tracked and validated email campaign execution to maintain alignment with planned audience size and segmentation.
  • Leveraged GitHub Copilot to design and test prompts aimed at improving efficiency in coding repetitive campaign targeting logic.
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Improved internal knowledge sharing by updating/developing comprehensive documentation outlining standard operating procedures for various tasks.
  • Ensured adherence to compliance standards and client specifications.

Service Desk Analyst

TCS
06.2020 - 08.2023
  • Engaged in user support interactions via Voice & non-Voice, i.e., through Phone, MS Teams chat, tickets and tasks on the ServiceNow platform.
  • Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
  • Collaborated with specialized IT teams to resolve complex issues, ensuring minimal downtime for end-users.
  • Contributed to knowledge base articles, sharing expertise with colleagues and improving overall team capabilities.
  • Addressed user customer service concerns and decided when to escalate problems to specialist team members.
  • Reduced ticket resolution times with thorough troubleshooting and effective communication skills.
  • Escalated critical incidents appropriately while maintaining clear communication throughout resolution process.
  • Maintained detailed documentation of incidents and resolutions, aiding future troubleshooting efforts.
  • Managed high-volume ticket queues efficiently, prioritizing urgent requests for prompt attention.
  • Resolved common user concerns by utilizing preset issue resolution scripts.
  • Supported a diverse range of users across multiple locations by addressing base-level software, hardware, and network issues effectively.

Education

Bachelor of Computer Applications -

Symbiosis Institute Of Computer Studies And Research
Pune
04-2019

Skills

  • SQL
  • GitHub Copilot
  • Iris/Iris Probe
  • Cosmos 11
  • Analytical thinking
  • Time management
  • Technical troubleshooting
  • Effective Communication
  • MS Excel
  • Microsoft office
  • Python

Languages

English
Hindi
Telugu

Timeline

Execution Analyst

TCS
10.2023 - 07.2025

Service Desk Analyst

TCS
06.2020 - 08.2023

Bachelor of Computer Applications -

Symbiosis Institute Of Computer Studies And Research

Hobbies

Passionate about exploring diverse music genres to enhance creativity and focus. 

Avid reader of novels, which sharpens imagination and critical thinking.

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Karrie Meenal Rao