Karrolla Srinivas

• Monitor Inventory Levels: Track stock levels of Mobiles phones and Premium Devices and other accessories across Market to ensure that all stores inventory is balanced.
• Stock Movement: Oversee inventory transactions, ensuring proper stock movement (receiving, shipping, transfers, etc.) And preventing discrepancies.
• Inventory Accuracy: Conduct regular audits (physical counts, cycle counts) and reconcile discrepancies between physical stock and system records.
• Store audit reports prepare detailed reports of audit findings, including inventory discrepancies, stock conditions, and other critical observations. Present these reports to management, or internal stakeholders.
• Physical Inventory Count: A manual count of all stock items, typically done at regular intervals, to ensure the quantities in the system match the actual stock.
• Forecasting: Use historical data, seasonal trends, and market insights to develop demand forecasts for different products.
• Vendor Management: Work with suppliers to ensure timely delivery of Devices and accessories and negotiate terms to optimize lead times and costs.
• Collaborate on Stock Orders: Ensure that purchase orders are in line with forecasted demand and manage the timing of orders to avoid stock outs or excess inventory.
• Problem Solving: Address issues such as stock discrepancies, delayed deliveries, or supply chain disruptions by collaborating with other departments or external vendors.
• Reconciliation after counting, any discrepancies between physical stock and system records are identified and investigated, often leading to adjustments in inventory records.
• Inventory reconciliations and MIS reports, TO/TI reconciliations.
• Internal controls involve reviewing and strengthening measures to prevent theft, loss, or errors in inventory management.
• Support the internal store representative in resolving online tickets accurately, login issues, billing issues, PO, receivings, transfers, device scanners, plan activations, and system errors.
• Investigate discrepancies, and identify and investigate differences between physical counts and system records. Determine the root causes (e.g., theft, administrative errors, misplaced items, etc.).
• Automated office operations, managed client correspondence and supplied record tracking and data communication services.
• Converted data into graphs and charts, providing insight into business operations and results.
• Managed inventory and supplies to ensure Stocks were available when needed.

Sales and Profitability

• Achieve the store's topline (sales) and bottom-line (profitability) targets.
• Drive sales performance by ensuring effective customer engagement and implementing store promotions.
• Contributed to Profit & Loss management by implementing cash control/security procedures, overseeing inventory, labor management, Monitor and analyzing Sales and financial reports initiating corrective measures for improvement.
• Prepared monthly reports on sales figures, expenses, profits.

Store Operations

• Maintained facility and equipment to adhere to company standards on a daily basis, ensuring a clean and organized environment for customers and staff.
• Maintained the store's cleanliness and ensure it is always presentable to customers.
• Ensure all products are available appropriately displayed on Menu with correct pricing and Description.
• Implement and maintain Standard Operating Procedures (SOPs) across all operations.
• Safeguard store assets and inventory by following best practices to prevent shrinkage and fraudulent activities.
• Create a narrative outlining weekly findings and the variances to goals, and present these finding in a review forum.

Inventory and Stock Management

• Conduct regular stock checks and audits to ensure accuracy and prevent discrepancies.
• Monitor stock levels, coordinating with procurement teams for timely replenishment.
• Managed inventory and controlled daily discards, contributing to PNL optimization.

Team Leadership

• Managed a team of 20-25 full-time and part-time employees, including Assistant Manager and Shift Managers, ensuring optimal staffing levels and team productivity.
• Assist in recruiting, interviewing, and hiring team members.
• Lead, motivate, and manage the store team to deliver exceptional service.
• Ensure the staff is well-groomed, trained, and adheres to company policies and standards.
• Conduct regular performance reviews, providing feedback and development plans for team members.

Customer Experience

• Proactively collected and addressed customer feedback, queries, and complaints, resulting in a increase in customer satisfaction levels.
• Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
• Cultivated relationships with existing customers and actively acquired new clientele, leading to increase in customer retention, expansion in customer base and repeat business.