KARTAVYA BHATT
Ahmedabad
Summary
Seasoned Retail Professional with 15+ years of experience managing retail store operations and leading teams of up to 700 members. Skilled in recruiting, evaluating, and promoting staff members to drive business success. Proactive in developing and executing effective marketing and sales strategies.
Overview
17
17
years of professional experience
Work History
Head of Operations
Saffron Lifestyle Traders Pvt. Ltd.
Ahmedabad
10.2023 - Current
- Run end to end operations for 60 EBOs of Saffron, which comprises of brands such as Levi's, United Colors of Benetton, Nike, Tommy Hilfiger, and Best Sellers.
- Work closely with each brand to ensure smooth operations.
- Handle team of Area Managers.
- Prepare Topline and P&L budget for the Year- store wise, brand wise
- Drive sales and profitability for each store.
- Work closely with support function heads - VM, HR, Project, Marketing, Accounts, and Audit.
- Design and implement the business strategies to increase revenue and sustain profits.
Circle Head
Jubilant Foodworks Ltd
Ahmedabad
07.2023 - 09.2023
- Run end-to-end operations for Gujarat 2
- Manage Circle P&L - Ensure profitability at store level, Circle level
- Manage Team - Zonal Managers, Area Managers, District Managers, Store Managers and Team Members
- Expansion of Business
Zonal Manager
Lenskart
Ahmedabad
04.2018 - 06.2023
- Managing Business Operations for Gujarat, Managing EBITDA, Expansion of Business, Franchisee Relations, and Ensuring SOP adherence.
- No of Stores Managed- 80, Annual Business Turnover- 100cr, Team of 6 Area Managers as direct reportees
- Joined Organization as Area Manager in Apr '18, Promoted to Zonal Manager in Apr '22.
- Achievements:
- Rated as Best Area Manager - Multiple times
- Opened 70 new stores in Gujarat.
- Business Turnover - From 1.5cr to 100cr for the region in a span of 5 yrs.
- Best NPS score in the country.
Area Retail Manager
Aditya Birla Fashion and Retail Ltd
Ahmedabad
02.2012 - 03.2018
- Managed Business Operations for Brand Van Heusen in Gujarat and MP Region.
- Responsible for Opening of New stores, Business Expansion in the designated region, Run Business Operations of existing stores and Ensuring Positive EBITA
- Opened 7 new stores in Gujarat covering cities - Ahmedabad, Baroda, Surat, Rajkot, Jamnagar, and Gandhidham.
- Achievements:
- Recognized with Best Leadership Award
- Promoted as Area Manager in the Year 2015
- Best Retention ratio in the country
ManagerAssistant Department Manager
Future Group
Ahmedabad
01.2010 - 01.2012
- Topped the LERA Exam-Pan India and Promoted to Area Manager in 2015
- Awarded with Best Leadership Award while working as Store, Managing 10,000sqft Floor which consists of following categories: Men's Formals, Men's Casuals, Sportswear, Foot wear, Luggage and Men's Accessories
- Responsible For: Managing over 40 brands on floor, Roster Planning for entire floor staffs, Business Revenue of all brands, Stock Fill Ratio of all Inhouse and External Brands, VM-Display of Stocks, Third Party Audit Scores, Stocks Inwards/Outwards, Controlling Shrinkage, Resolving Customer Escalations.
Customer Service Associate
Van Heusen
Ahmedabad
02.2009 - 11.2009
- Managed Van Heusen Counter, Brand Factory, Responsible For: Assisting Customers, Ensure Best Customer Service, Improving Sales, Visual Merchandising, Co-ordination with other counters across city and reporting to HO.
Customer Care Associate
Levi's
Ahmedabad
06.2007 - 02.2008
- Launched Levi's Signature Brand first time in Gujarat
- Managed Signature counter at Reliance Mart, Iscon Mega Mall, Ahmedabad
- Responsible For: Assisting Customers, Improving Sales, Ensuring Best Customer Service, Visual Merchandising, Reporting to Area Manager- Head Office, Bangalore.
Education
B.com -
R.J.Tibrewal College Of Commerce
Ahmedabad, Gujarat03.2009
Skills
- Business Acumen
- Communication
- Customer service
- Manage Retail P&L
- Business Expansion
- Inventory management
- People management
Languages
- English
- Hindi
- Gujarati
Hobbies and Interests
- Cricket
- Travel
- Reading
- Politics
- Innovations
- Meditation
Timeline
Head of Operations
Saffron Lifestyle Traders Pvt. Ltd.
10.2023 - Current
Circle Head
Jubilant Foodworks Ltd
07.2023 - 09.2023
Zonal Manager
Lenskart
04.2018 - 06.2023
Area Retail Manager
Aditya Birla Fashion and Retail Ltd
02.2012 - 03.2018
ManagerAssistant Department Manager
Future Group
01.2010 - 01.2012
Customer Service Associate
Van Heusen
02.2009 - 11.2009
Customer Care Associate
Levi's
06.2007 - 02.2008
B.com -
R.J.Tibrewal College Of Commerce
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