Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Kartavya Sharma

Team Support Specialist
Noida

Summary

Fraud operations specialist with 3+ years at Barclays, experienced in fraud detection, prevention, investigation, and aftercare. Expertise in AML, KYC, financial crime risk management, and regulatory compliance. Proven track record in reducing fraud losses, improving case resolution SLAs, and ensuring 95%+ CSAT. Skilled in stakeholder management, process improvement, and team mentoring. Hold a BBA in Accounting & Finance with strong analytical, investigative, and problem-solving skills.

Overview

4
4
years of professional experience
2
2
Certifications

Work History

Team Support Specialist

Barclays
11.2024 - Current
  • Maintained 95%+ fraud detection accuracy through advanced pattern recognition, transaction monitoring, and investigative techniques.
  • Achieved 95% case resolution within SLA (24–48 hours), ensuring prompt customer communication, and accurate internal updates.
  • Ensured 100% compliance in handling fraud disputes and aftercare, including disclaimers, refunds, and post-resolution queries.
  • Reduced repeat fraud cases by 20% by analyzing root causes and recommending preventive controls and process improvements.
  • Supported team performance by maintaining 95%+ adherence to quality, compliance, and productivity benchmarks.
  • Delivered 95%+ customer satisfaction (CSAT) scores through empathetic, timely, and accurate support for fraud-affected customers.
  • Led and contributed to more than four process improvement initiatives annually, enhancing fraud detection accuracy and minimizing false positives.
  • Conducted quarterly training sessions to upskill new hires and team members on fraud investigation protocols and best practices.

Fraud Analyst

Barclays
11.2022 - 11.2024
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Tracked fraud cases and monitored trends to develop strategies for prevention.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Skilled in analyzing complex data sets, detecting patterns, and implementing proactive fraud prevention measures.
  • Adhering to regulatory standards and policies to deliver desired results.
  • Achieving personal and business-level SLAs (Service Level Agreements).
  • Empowered as a complaint SPOC, I assist teams with complaint handling.
  • Maintained up-to-date knowledge of regulations related to fraud prevention, ensuring compliance with relevant laws and guidelines.

Senior Talent Acquisition Specialist

Tidal Impact LLC / One Tech Consulting
05.2022 - 10.2022
  • I was part of the U.S. recruitment team, and our job was to get in touch with potential candidates who were looking for new jobs to arrange positions with clients. We were particularly handling clients in the IT sector, such as ICURO, Hexaware, RiskSpan, etc.
  • (6 months)

Resolution Specialist SDS IP

Amazon
09.2021 - 04.2022
  • My role is to provide resolution to Customer Service Representatives and at times to customers as well. We work on the basis of being customer-obsessed.
  • Key Work:-
  • - Assisting Customers/Drivers with problems they face with their packages.
  • - Resolving Driver complaints.
  • - Assisting Drivers with Warehouse, Navigation, and Delivery problems.
  • - Leadership role:- Guiding and providing resolution.
  • - Recommends and implements small-scale process simplification improvements.
  • - Reviewing and updating SOP as required
  • - Handling Escalation calls.
  • - Assisting the floor as an associate resource, training associates, and verifying SOP compliance
  • - Assist with QA ad hoc projects and create reports in a timely manner
  • (8 months)

Education

Bachelor of Business Administration - BBA - Accounting and Finance

Chaudhary Charan Singh University
08-2021

Modern School
03-2017

Skills

Fraud Detection & Investigation

Financial Crime Risk Management (AML/KYC)

Dispute & Aftercare Management

Regulatory Compliance & Controls

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Accomplishments

  • Cross-skilled fraud detection specialist with training across four different departments, providing end-to-end expertise in fraud operations.
  • Promoted to Team Support Specialist within 2 years at Barclays, reflecting strong performance and leadership capabilities.
  • Recognized by onshore teams (UK) and offshore teams (India), including Directors and AVPs, for exceptional process knowledge and cross-team support.
  • Supervised 16 staff members across three departments, driving adherence to quality, compliance, and productivity goals.
  • Only fraud supervisor with proven exposure to both frontline operations (customer-facing) and back-office investigations.
  • At Amazon, trained across three customer support skillsets (chat, call, and team support), managing customers in the UK, US, and India.

Certification

Decision Making Strategies

Timeline

Decision Making Strategies

09-2025

The ABCs of the Banking and Insurance Business: The ABCs of the Banking and Insurance Business

09-2025

Team Support Specialist

Barclays
11.2024 - Current

Fraud Analyst

Barclays
11.2022 - 11.2024

Senior Talent Acquisition Specialist

Tidal Impact LLC / One Tech Consulting
05.2022 - 10.2022

Resolution Specialist SDS IP

Amazon
09.2021 - 04.2022

Bachelor of Business Administration - BBA - Accounting and Finance

Chaudhary Charan Singh University

Modern School

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Kartavya SharmaTeam Support Specialist