Karteek Boddu

Results-driven IT professional with over 10+ years of experience, including 4 years specializing in UiPath, dedicated to crafting innovative RPA solutions that enhance efficiency and productivity. Committed to continuous learning and professional development, aligning with the goals of forward-thinking organizations seeking impactful contributions. Proven ability to collaborate effectively within teams and deliver high-quality results in dynamic environments.

Key Skillsets:
o Proficient in UiPath Studio and Orchestrator, with experience in automating business processes.
o Strong leadership abilities with experience in managing teams, project planning, work tracking and ensuring timely project completion.
o Adept at creating detailed design specifications, Development guidelines,Technical documentation and stakeholder engagement to implement
automation projects.
o Proven ability to perform root cause analysis and resolve complex technicalissues to ensure smooth business operations.
o Effective in analyzing customer feedback, conducting feasibility studies, and delivering customized automation solutions.
o Experienced in working within Agile frameworks to enhance project flexibility and responsiveness.

Star Team Award: Successful completion of a pilot project.

Automation Ninja: Implemented multiple automations and mentored junior RPA engineers.

MBRDI

RPA UIPATH Developer / Support Engineer

Description: Involved in the end-to-end development and deployment of automation workflows using UiPath. Monitored live use cases and orchestrator jobs across multiple environments. Created and configured bots, environments, and jobs based on requirements, leveraging both attended and unattended automation strategies. Provided 24/7 production support to ensure seamless execution of automation processes with minimal downtime.

Responsibilities:

• Collaborated with the team to support and maintain existing automation use case applications.
• Handled incident management by troubleshooting and resolving tickets raised through ServiceNow.
• Conducted regression testing after each new release or platform upgrade to ensure system stability.
• Provided post-production support for all deployed automation packages, ensuring minimal downtime.
• Managed Change Requests (CRs) to implement additional requirements or resolve recurring issues in automated processes.
• Monitored process execution and job health using monitoring tools to ensure smooth operations.
• Participated in on-call rotations to provide 24/7 support, ensuring priority incidents were resolved within defined SLAs.
• Applied ITIL best practices for proactive problem and incident management in a production environment.

Power Automate Flow to Monitor UiPath Bot Execution Status

Created a Power Automate flow that connects with UiPath Orchestrator API to monitor the status of specific bot jobs. The flow is triggered on a schedule, checks if the bot has completed successfully, and sends email notifications to stakeholders in case of failures or delays. This helped improve visibility and proactive handling of automation issues.

Invoice Discounting Process

RPA UIPATH Developer

Description: The Invoice Discounting application facilitates short-term loan borrowing by customers against unpaid invoices, as extended by the bank. The solution is designed with a secure and structured approach to ensure compliance with all regulatory requirements between banks and customers. The project involves developing process workflows for loan-related activities such as reversals, extensions, expiry updates, amount modifications, past-due settlements, re-issuance, and loan closures. It also includes functionality for creating or updating customer records within the invoice discounting system and verifying customer documentation for approval.

Responsibilities:

• Designed Technical Design Documents (TDD) for new automation processes based on business requirements.
• Developed and deployed end-to-end automated business workflows using UiPath Studio.
• Maintained and supported existing automation use cases in collaboration with the team.
• Created process workflows using UiPath Studio, ensuring adherence to best practices and coding standards.
• Conducted peer reviews to validate workflow quality and compliance with development guidelines.
• Guided and supported junior analysts in designing and implementing automation workflows.
• Handled and implemented Change Requests (CRs) for process enhancements after stakeholder approval.
• Actively addressed escalated issues and contributed to high client satisfaction through continuous support and process improvements.

Euroclear

RPA UIPATH Developer

Description: Euroclear, a Belgium-based financial services company specializing in securities settlement and asset servicing, initiated the RPA Factory module to streamline operations and reduce manual effort. UiPath was selected as the automation platform to digitize and automate repetitive processes across various internal applications, aiming to improve efficiency, reduce redundancy, and ensure regulatory compliance within financial operations.

Responsibilities:

• Designed and developed end-to-end automation workflows in UiPath Studio based on defined use cases.
• Conducted unit testing of application components to ensure functional accuracy and reliability.
• Deployed tested workflows to UAT environments, and migrated final automation packages into production.
• Resolved defects identified by QA teams during testing phases and implemented fixes in revision releases.
• Created and implemented Change Requests (CRs) for new requirements and recurring issues, ensuring proper documentation and approvals.
• Provided ongoing maintenance and post-warranty support for deployed automation processes to ensure stability and performance.

Hemisphere

L2 support orchestrator Admin

Description:  The project involves providing Level 2 (L2) support for UiPath Orchestrator and ensuring uninterrupted execution of automation workflows across multiple environments. Responsibilities include continuous monitoring of job queues, robot status, and triggers using Orchestrator and custom monitoring tools. The role focuses on identifying and resolving automation failures, coordinating with development teams for bug fixes, managing incidents and service requests via tools like ServiceNow, and ensuring SLA compliance. The support team also handles environment health checks, bot re-deployments, and root cause analysis (RCA) for repeated failures to improve automation reliability and performance.

Reponsibilities:

• Continuously monitor UiPath Orchestrator for robot connectivity, job status, trigger execution, and queue performance across all environments.
• Perform initial troubleshooting and re-run or re-deploy bots when needed.
• Log, track, and resolve incidents and service requests via ITSM tools (e.g., ServiceNow).
• Ensure adherence to SLAs and escalate unresolved or critical issues to L3/development teams.
• Document issue resolutions, standard procedures, and playbooks for known errors.
• Contribute to the knowledge base to assist in L1 and future L2 support activities.
• Conduct RCA for repeated or high-impact failures and recommend corrective actions to improve bot reliability.

OMNI

L3 Support engineer(.NET)

Description: OMNI which is an application used by customers to access Internet Banking and various other tabs. Currently our responsibility is to migration of plans from Omni to Principal financial group which use by customers. Various Menus access internally by customers, business partners and Staff. Few websites which use by call centers can be used via middle ware systems Channel secure page. Majorly access site by customers are Internet banking.

Responsibilities:

· Maintenance of web applications on IIS (Internet Information Services).

· Lead the patching activities

· Analyze, troubleshoot, and solve Incidents and Problems with all application touch points (network, database, server, application, components).

· Proactive problem management, which is the detection of problems, understanding of application relational data for proactive reporting

· Part of On-call shifts for 24-hour support where ensured priority issues are handled well and resolved within agreed SLA (Service level agreement)

· Timely delivery of status reports to senior management.

· Monitoring the application status Via APM health monitoring tool.

· Team management in this supervisory role for smooth daily operations

· Managed and successfully achieved customer SLA and handled escalations

· Monitored quality of the Incidents and Problems on daily basis and provided feedback to team members

· Handling Problem tickets via Remedy Ticketing tool.

Cashiering  

Developer/Support Engineer

Description: Cashiering is an asset transfer utility used to move funds between internal Schwab accounts and external accounts through various methods such as check deposits, journals, and wire transfers. The project involves monitoring production servers and scheduled jobs, managing incidents raised by end users, analyzing issues, providing timely resolutions, or escalating them to the appropriate IT teams. The goal is to ensure smooth and secure transaction processing while maintaining high service availability and user satisfaction.

Responsibilities:

• Participated in ITIL-based support activities, including incident, problem, and change management.
• Performed initial problem analysis, issue identification, and resolution for recurring production issues.
• Managed service account password rotations and supported PCF (Pivotal Cloud Foundry) deployment tasks.
• Conducted root cause analysis (RCA) and prepared detailed documentation for incident resolution.
• Performed daily health checks and application status verifications, and communicated updates to clients via email.
• Developed and maintained health check dashboards and shared weekly performance reports with stakeholders.
• Utilized Splunk dashboards and Postman to perform data fixes and troubleshoot application-level issues.