Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Timeline
Generic

Karthaveera Akula

Nizamabad,TG

Summary

To seek a dynamic career by overcoming challenges for making positive contribution towards the organisation,and to find an environment where I could materialise my professional knowledge and interpersonal skills for mutual benefits for organisations and my self.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

INTOUCH CX
06.2023 - 08.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Trained new personnel regarding company operations, policies and services.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Responded to customer requests for products, services, and company information.
  • Over all I have 38 Months of experience

Customer service representative

SYKES
12.2020 - 05.2023
  • Company Overview: Total 27 months of experience in BPO
  • Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
  • Update customer information in the customer service database during and after each call
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
  • Impact the company's bottom line by problem solving and turning frustrated clients into repeat customers
  • Troubleshooting on TV's and players
  • Total 27 months of experience in BPO

Education

Intermediate -

Nri Academy
BACHUPALLY

Ssc -

SR DI GI HIGH School
07.2014

Skills

  • Ms word
  • Typing speed 40wpm
  • Leading team
  • Presentation skills
  • Good communication
  • Planning&Directing

Languages

Telugu
Hindi
English

Hobbies and Interests

  • Reading books
  • Riding
  • Cricket
  • Playing music

Timeline

Customer Service Representative

INTOUCH CX
06.2023 - 08.2024

Customer service representative

SYKES
12.2020 - 05.2023

Ssc -

SR DI GI HIGH School

Intermediate -

Nri Academy

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Karthaveera Akula