Hi, I’m
Kartheesan S
Chennai
Summary
A productive Relationship manager adept at assessing the financial needs of various clients and offering them banking and financial advisory with focus on applying knowledge of common financial products and services.
Overview
14
years of professional experience
Work History
IndusInd Bank LtdChennai
NR Relationship Manager
07.2023 - Current
Job overview
- Primarily responsible for providing financial solutions to meet the requirements of the NRI customers and ensure value added customer service.
- Responsible for increasing liabilities size of relationship via balances in accounts of existing NRI customers and enhancing customer profitability by capturing larger share of Wallet.
- Review the inflows and outflows in the mapped NRI accounts and also proactively track NRI visits to India.
- To be in close contact with the existing customers through mailers and phone calls and share insights on the fluctuations in interest rates, exchange rates and various product offerings.
- Assessed customer requirements on an ongoing basis in order to provide tailored solutions.
- Increase customer engagement through cross - selling investment Products like FCNR Deposit, Life Insurance, Mutual Funds and other non-investment products like Forex, Remittances, Loans and Health Insurance.
- Record and track all engagement activities through the CRM system.
HDFC BANK LTDChennai
Imperia Relationship Manager
04.2017 - 07.2023
Job overview
- Managing the entire Banking and Financial needs of the customer as a single point of contact from the bank
- Supports the Bank's strong relationship banking culture through ongoing customer contact, Quality customers service and superior product knowledge
- Follow market trends and developments to increase the Bank's business
- Manage a portfolio of 750 Imperia customer's with book size of 145Cr
- Manage and grow a client portfolio that focuses mainly on Loans, Funds Mangament and Investment
- Focused on applying knowledge of financial products and Investment packages to offer to existing and new customers
- Developing and implementing marketing strategies to grow the customer base
- Create and maintain pipeline of business banking sales opportunities/ relationships through multiple prospecting/ business development techniques
- Maintain the existing client relationships and identify new business opportunities
- Maintaining strong relationships with clients to build trust
- Outlook email access where customer can send relevant mails related to issues.
HDFC BANK LTD (As a retainer in ADFC Pvt Ltd)Chennai
Sr.Phone Banking Officer
07.2011 - 04.2017
Job overview
- Service customer enquiries, determine customer needs and provide solutions with regardsto their banking requirements
- Dealing Retails liability & Asset products
- Handle and resolve customer complaints & queries
- Provide customers with relevant product and service information
- Cross sell new product and service opportunities to customers
- Follow up on issues and inform customer about the status
- Assist customer satisfaction and retention through successfully researching and resolvecustomer issues as well as inquiries
- Worked in a team to achieve targets and positive outcomes for customers and the bank.
Allsec Technologies Pvt LtdChennai
Customer Support Executive
10.2010 - 07.2011
Job overview
- Manage large amounts of incoming phone calls
- Answering customer queries about the products and services
- Identify and assess customers needs to achieve satisfaction
- Resolving customer complaints and escalate when necessary
- Directing customers to the right department.
Education
St.Peter's Engineering College
Bachelor of Engineering in Computer Science
01-2009
V.Ramakrishna Polytechnic College
Diploma in Electrical and Electronics Engineering
01.2006
Vellayan Chettiyar Higher Secondary School
Secondary School Certificate
01.2003
Skills
- Good Communication and Good Analytical Skills
- Ability to Adapt to New Ideas/Environment
- Firmly believe in fast development and delivering quick results
- Maintaining Positive Attitude
- Hardworking and sincere
- Quick Absorbing Knowledge and Innovative
- Flexible to different kinds of work environment
- Willingness to learn and work hard
- Professional and energetic demeanor
- Self-motivated and self disciplined
Languages
- English
- Tamil
Disclaimer
I hereby declare that the above furnished details are true and correct to the best of my knowledge. Given a chance to work in your esteemed organization, I would work with almost sincerity and to the satisfaction of my superiors.
Timeline
NR Relationship Manager
IndusInd Bank Ltd
07.2023 - Current
Imperia Relationship Manager
HDFC BANK LTD
04.2017 - 07.2023
Sr.Phone Banking Officer
HDFC BANK LTD (As a retainer in ADFC Pvt Ltd)
07.2011 - 04.2017
Customer Support Executive
Allsec Technologies Pvt Ltd
10.2010 - 07.2011
St.Peter's Engineering College
Bachelor of Engineering in Computer Science
V.Ramakrishna Polytechnic College
Diploma in Electrical and Electronics Engineering
Vellayan Chettiyar Higher Secondary School
Secondary School Certificate