Karthick B
Senior Associate - Customer Service (Internet)
No, 38 Padhmavathy Nagar, 10th Street, Madambakkam, Chennai
Summary
Dynamic Senior Associate from Sutherland Global Service, adept in team leadership and effective problem-solving. Excelled in enhancing customer satisfaction and implementing process improvements, significantly boosting efficiency. Renowned for empathetic communication and cultural competence, achieving remarkable client service success rates.
Overview
3
3
years of professional experience
Work History
Senior Associate - Customer Service (Internet)
Sutherland Global Service
Perungulathur/Chennai
04.2021 - 09.2024
- Trained and supported new team members, maintaining culture of collaboration.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
- Mentored junior associates, fostering professional growth and helping them reach their full potential.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
- Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
- Increased client satisfaction through thorough analysis of project requirements and delivering high-quality results.
- Increased customer service success rates by quickly resolving issues.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Education
Diploma - Electronics And Communication Engineering
SRM University
Potheri, SRM Nagar, Kattankulathur, Tamilnadu2017
10th Standard - CBSE Curriculum
Kendriya Vidyalaya No.I
IAFS Tambaram, Chennai, India2014
Skills
Effective problem-solving and conflict resolution skills
Team leadership and training capabilities
Ability to manage time and prioritize tasks effectively
Customer journey mapping and experience enhancement
Implementing feedback loops for continuous improvement
Cultural competence in diverse environments
Utilized empathetic communication techniques to connect with customers, resulting by increase in positive feedback
Recognized and acknowledged customer frustrations, effectively validating their feelings to improve the overall customer experience
Employed active listening skills to identify customer needs and concerns, leading to quicker resolutions and enhanced customer satisfaction
Timeline
Senior Associate - Customer Service (Internet)
Sutherland Global Service
04.2021 - 09.2024
Diploma - Electronics And Communication Engineering
SRM University
10th Standard - CBSE Curriculum
Kendriya Vidyalaya No.I