Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
9
9
years of professional experience
Work History
Senior Executive, Accounts & Finance
Synergy Maritime
10.2022 - Current
Handling Ship Related Expenses & Accounts
Handling Crew Wages and PF accounting
Handling CTM Crew Expenses USD, EURO & SGD currency
Processed vendor payments, invoices and account statements.
Oversaw the implementation of new accounting software solutions, leading to more efficient processing of financial transactions.
Reduced overhead costs and improved efficiency with strategic budget planning and expense management.
Improved cash flow with effective accounts receivable management, including credit control policies and collections strategies.
Led successful financial audits by maintaining accurate records and providing timely information to auditors.
Reconciled balance sheets and income statements each month.
Analyzed monthly balance sheets, income statements and cash flow information and wrote up reports.
Supported year-end audits by preparing physical and digital records for review.
Developed strategic plans for day-to-day financial operations.
Supported financial director with special projects and additional job duties.
Utilized financial software to prepare consolidated financial statements.
Evaluated potential acquisitions or investments using thorough due diligence procedures and return on investment analysis.
Strengthened customer relationships by resolving billing disputes promptly, resulting in improved customer retention rates.
Retail Operations Manager
ICICI Bank
04.2019 - 08.2022
Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
Trained employees in essential job functions.
Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
Handling Disbursement related activity for retail customers
Retail Operations Manager
Kotak Mahindra Bank
03.2016 - 03.2019
Supervised day-to-day operations to meet performance, quality and service expectations.
Improved customer satisfaction by addressing and resolving complaints promptly.
Developed strong working relationships with staff, fostering a positive work environment.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.