Karthick Balachandran
Assistant Manager
Chennai,Tamil Nadu
Summary
Proactive with demonstrated leadership abilities, strategic planning expertise and problem-solving. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Assistant Manager Operations
WNS Global Services Pvt Ltd
Chennai
09.2019 - Current
- Optimized resource allocation through effective scheduling and task prioritization, maximizing productivity while minimizing costs.
- Enhanced customer satisfaction by addressing and resolving operational issues promptly.
- Implemented inventory control measures, reducing stock discrepancies and improving overall accuracy in recordkeeping.
- Championed change management initiatives that led to increased efficiency throughout various departments within the organization.
- Participated in recruitment efforts, selecting qualified candidates who could contribute positively to the team dynamic while delivering exceptional results on assigned tasks.
- Increased team productivity by providing ongoing training and support to staff members.
- Implemented new technology to streamline processes and improve operations.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Conducted performance evaluations for staff members, identifying strengths and areas for improvement to optimize team performance.
- Trained and guided team members to maintain high productivity and performance metrics.
Senior Process Associate
TATA Consultancy Services
Chennai
01.2016 - 08.2019
- Promoted a culture of continuous improvement by encouraging innovation and sharing best practices among the team.
- Increased customer satisfaction by promptly addressing concerns and providing effective solutions tailored to their needs.
- Analyzed data trends to recommend data-driven decisions that led to enhanced performance metrics.
- Played an instrumental role in achieving departmental goals by consistently delivering results on target or above expectations.
- Maintained database systems to track and analyze operational data.
Process Associate
Hewlett-Packard
Chennai
09.2014 - 01.2016
- Passing journals & rectification entries
- Ensuring all the intercompany invoices are paid and received in a timely manner.
- Prepared the Job Aids for the Intercompany activities and approved.
- Manual clearing of the Invoices which have been paid and received for Intercompany.
- Recurring JV Postings Reconciliation of Intercompany AP and AR Invoice co-ordination for every region and making sure that every invoices are posted in respective books in timely manner. Intercompany manual payment runs submission. Remote knowledge transfer and stabilization of the process was a part of the role apart from training new joiners.
BS Banking Officer
RBS Business Services Pvt Ltd
Chennai
03.2012 - 09.2013
- Dealt with customer Mortgage Accounts Indulge in queries with the customers regarding their mortgage accounts.
- Issuing different type of letters to the customers according to their repayment status
- Intimating the customers who default their debts Issuing legal notice the customers who are continuing their debts without repaying the account
- Handling of loan reports of the customer
- Checking of fraudulent activities before payment authorization
Education
M.com - CA Commerce
Mahendra Arts and Science College
2011
B.Com - CA Commerce
Mahendra Arts and Science College
2009
Skills
Employee Supervision
Accomplishments
- Promoted to the next level in 2023 as Assistant Manager Finance from my previous role Lead Associate.
Personal Information
- Father's Name: Mr. V. Balachandran
- Date of Birth: 12 June 1988
- Marital Status: Married
Current Job Responsibilities
- Leading 12 members team.
- Monitoring cash receipts from the customers and apply receipts against the same site wise.
- Handling escalations and queries.
- Reviewing SOA and identifying the issues with the remittance and books of accounts.
- Attending weekly call with the clients
- Preparing MOM and the corresponding action points are shared with clients.
- Doing RCPS for the issues and find the appropriate control in place.
- Tracking whether all the month close activities are properly done within agreed SLA.
- Preparing the slides regarding performance trend of our team with the clients.
- Conducting one on one meeting with the team and provide appropriate feedback.
- Finalizing the journal entries in the work flow. Analysis of Bank variances by doing Bank Reconciliation on a daily basis.Processing customer refunds in duly manner.
System Exposure
- Microsoft Office latest versions
- All Internet Applications
- More than 5+ years of experience in SAP application R3 - FI/CO/SD
- Hyperion Financial Management workplace
- Infor LN and Coupa
Timeline
Assistant Manager Operations
WNS Global Services Pvt Ltd
09.2019 - Current
Senior Process Associate
TATA Consultancy Services
01.2016 - 08.2019
Process Associate
Hewlett-Packard
09.2014 - 01.2016
BS Banking Officer
RBS Business Services Pvt Ltd
03.2012 - 09.2013
M.com - CA Commerce
Mahendra Arts and Science College
B.Com - CA Commerce
Mahendra Arts and Science College
Similar Profiles
Amol ManeAmol Mane
Lead Associate at WNS Global Services PVT Ltd.Lead Associate at WNS Global Services PVT Ltd.
Derick DavisDerick Davis
Assistant Manager Operations - Accounts Payable at WNS Global Services Pvt Ltd.Assistant Manager Operations - Accounts Payable at WNS Global Services Pvt Ltd.
Nikita SuryavanshiNikita Suryavanshi
Operations Associate at WNS Global Services Pvt LtdOperations Associate at WNS Global Services Pvt Ltd