Karthick G
Bengaluru
Summary
Results-driven Assistant Manager with 6 years of experience in healthcare claims management and operations across FHPL and Cognizant. Skilled in claims adjudication, team leadership, stakeholder management, SLA/TAT management, and process improvement, with a strong focus on operational excellence and customer satisfaction.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Assistant Manager
FHPL
Bengaluru
11.2025 - Current
- Review and approve pre-authorization and reimbursement claims in accordance with policy guidelines and TAT Lead and manage the day-to-day operations of the health insurance claims team
- Monitored team productivity, quality, and SLA compliance to maintain operational excellence.
- Ensure compliance with IRDAI regulations, company policies, and internal quality standards.
- Coordinated with cross-functional teams to resolve operational issues and enhance service delivery.
- Established processes for monitoring customer satisfaction levels.
Senior process executive
Cognizant technology india pvt ltd
Bengaluru
04.2023 - 11.2025
- Handled priority and escalated requests, ensuring adherence to service level agreements (SLAs).Reviewed and processed healthcare claims with a focus on accuracy, quality, and compliance with client guidelines.
- Analyzed claim discrepancies and coordinated with internal teams to ensure timely resolution.
- Supported end-to-end claims adjudication while consistently meeting productivity and quality targets.
Process executive
Cognizant technology india pvt ltd
Bengaluru
05.2020 - 04.2023
- Maintained high quality and productivity standards while meeting SLA requirements.
- Updated and maintained claim records and work trackers.
- Supported team members in achieving operational goals and continuous process improvements
- Processed healthcare claims accurately within defined turnaround times.
Executive
Manipal Hospitals
Bengaluru
06.2018 - 11.2018
- Managed vendor payments through NEFT/RTGS and other methods, ensuring timely processing and accuracy.
- Maintained accounts payable records, ensuring compliance with company policies and supporting financial integrity.
- Supported audit activities by providing accurate financial documents and reports, facilitating smooth audit processes.
Education
BBA - Accounting And Finance
ST CLARET COLLEGE
Bengaluru, 91 05.2014 - 09.2017
Pre University Course
Bengaluru, 91Sslc
Bengaluru, 91Skills
- Claims management
- Risk Management
- SLA & TAT Management
- Process Improvement
- Policy adherence
- Client Relationship Management
- Escalation Management
- Team Leadership
Languages
English
Proficient (C2)
C2
Kannada
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Accomplishments
- Received appreciation for maintaining excellent quality standards, meeting deadlines, and providing efficient customer service.
- Recognized for consistently delivering high-quality work with zero escalations while ensuring timely completion of tasks and adherence to SLA/TAT targets.
Affiliations
- Knowledge Sharing & Team Training
- Customer Service Excellence
- Employee Engagement Activities
Declaration
I hereby declare that the information provided above is true and accurate to the best of my knowledge and belief.
Timeline
Assistant Manager
FHPL
11.2025 - Current
Senior process executive
Cognizant technology india pvt ltd
04.2023 - 11.2025
Process executive
Cognizant technology india pvt ltd
05.2020 - 04.2023
Executive
Manipal Hospitals
06.2018 - 11.2018
BBA - Accounting And Finance
ST CLARET COLLEGE
05.2014 - 09.2017
Pre University Course
Sslc