Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Languages
Timeline
Generic

Karthick Gerikapati

Bengaluru

Summary

Dynamic Team Leader with extensive experience at QDegrees, excelling in audit planning and risk assessment. Proven ability to manage teams effectively while enhancing communication and resource allocation. Skilled in financial analysis and relationship building, consistently delivering high-quality results and ensuring regulatory compliance in complex projects.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Team Leader

QDegrees
Bengaluru
06.2024 - Current
  • Developing the audit plan, including determining the audit objectives, scope and criteria with the audit client
  • Confirming any requirements for the audit such as PPE (Personal Protective Equipment), transport, access and resources
  • Communicating the audit plan to the audit team as well as the audit client
  • Detailing roles and responsibilities of audit team members
  • Communicating to the audit team as well as the audit client
  • Contacting the auditee and managing all communication and correspondence prior, during and after the audit
  • Ensuring the logistic requirements are acceptable and understood by the auditee
  • Chairing the opening and meeting
  • The opening meeting should confirm the audit plan and timetable and any changes noted
  • The opening meeting is where the audit team sets the scene for the audit and put the auditees at ease
  • Planning a final team meeting prior to the closing meeting to ensure that, as an audit team, the findings are collated and nonconformances and conformances are identified
  • Preparing these findings by coming to agreement in preparation for presentation at the closing meeting
  • It is always beneficial to consider having regular catch ups with the audit team member/s to determine how they are tracking with regards to the timetable and whether any changes need to be made
  • Chairing the closing meeting
  • The closing meeting is where the team leader will present all of the findings of the audit and discuss any applicable follow-up
  • Completing and distributing the audit report
  • Collecting audit notes from the audit team member/s for inclusion in the audit report

Project Coordinator

Qdegrees (vendor company to Hindustan Zinc)
Udaipur
12.2022 - 06.2024
  • Assisting with defining project scope, goals, and deliverables.
  • Maintaining project schedules, tracking milestones, and identifying potential delays.
  • Coordinating resources, ensuring their availability, and optimizing resource allocation.
  • Facilitating communication between team members, project stakeholders, and the project management team.
  • Preparing and maintaining project documentation, including reports, plans, and meeting minutes.
  • Identifying potential risks and issues, and developing mitigation plans.
  • Assisting with tracking project financials, including budgeting and reporting.
  • Building and maintaining relationships with stakeholders.
  • Streamlining administrative tasks and improving project workflows.
  • Using project management software and tools effectively.

Senior Technical Support Specialist

QDegrees(vendor company to Daimler India Commercial Vehicles)
Chennai
10.2018 - 12.2022
  • Monitoring vehicle parameters like vehicle speed, fuel level, AdBlue content, vehicle health, etc.
  • Working with Maptitude Geographic Information System (GIS) software tools.
  • Performed troubleshooting of network connections, printers, server access, and other IT related issues.
  • Developed and managed third-tier resolution process to resolve issues originating from customer retention team.
  • Maintained records of data communication transactions, problems, and remedial actions or installation activities.
  • Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
  • Provided technical support for customers over the phone and via email.
  • Maintained positive working relationship with fellow staff and management.
  • Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.

Call Centre Officer

Computer Age Management Services Limited
Chennai Area
01.2017 - 10.2018
  • management to optimize resources.
  • Directed the allocation of resources for project and operational needs.
  • Analyzed daily, weekly, monthly reports to identify trends in customer inquiries or complaints.
  • Facilitated weekly team meetings to discuss goals, successes and areas for improvement.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Placed equipment, supplies or catering orders for meetings.
  • Established strong relationships with external stakeholders such as vendors or suppliers.
  • Greeted visitors to log persons in and out of facility, assign security badges and contact employee escorts.

Subject Matter Expert

Encore Technologies
Hyderabad
08.2012 - 01.2017
  • Provided subject matter expertise and guidance to cross-functional teams in the development of new products.
  • Mentored junior staff members on best practices related to product design and implementation strategies.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Promoted available products and services to customers during service, account management and order calls.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.

Education

Bachelor of Engineering (B.E.) - Electronics & Communication Engineering

Meenakshi College Of Engineering
Chennai
03.2012

Intermediate - MPC

Narayana Institute
Nellore
07.2007

10th (SSC) -

St John's High School
Nellore
03.2005

Skills

  • Financial Analysis
  • Audit planning
  • Risk assessment
  • Team management
  • Project management
  • Resource allocation
  • Effective communication
  • Business Analysis
  • Accounting
  • Business intelligence
  • Problem-solving
  • Service level agreements
  • Scalability strategies
  • Idea development and brainstorming
  • Relationship building
  • Regulatory compliance
  • Training development
  • Employee training
  • Logistics management
  • Training program modification
  • Training methods
  • Workforce planning
  • Workload management

Certification

  • Sales Management
  • Introduction to Programming Using Java
  • Google Analytics Certification
  • Software Testing with Visual Studio
  • Project Management

Languages

  • Telugu, Native or Bilingual
  • English, Native or Bilingual
  • Spanish, Limited Working
  • French, Elementary
  • Kannada, Limited Working
  • Tamil, Native or Bilingual
  • Malayalam, Limited Working
  • Hindi, Full Professional
  • Sanskrit, Native or Bilingual

Languages

Telugu
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2

Timeline

Team Leader

QDegrees
06.2024 - Current

Project Coordinator

Qdegrees (vendor company to Hindustan Zinc)
12.2022 - 06.2024

Senior Technical Support Specialist

QDegrees(vendor company to Daimler India Commercial Vehicles)
10.2018 - 12.2022

Call Centre Officer

Computer Age Management Services Limited
01.2017 - 10.2018

Subject Matter Expert

Encore Technologies
08.2012 - 01.2017

Bachelor of Engineering (B.E.) - Electronics & Communication Engineering

Meenakshi College Of Engineering

Intermediate - MPC

Narayana Institute

10th (SSC) -

St John's High School

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Karthick Gerikapati