KARTHICK Kulasekaran
Summary
A dynamic and hardworking professional with 6.10 years of diverse experience as a domain expert in the backup support engineer and foreclosure department of US mortgage as well as in customer support. Highly skilled at maintaining the quality of work by handling the team members and motivating them to give effortless performance to meet the company standard. Competent at handling the queries from the client & reps and resolving them on time for maintaining strong relationship with them. Has excellent ability in analyzing the process and implementing changes for development.
Overview
7
7
years of professional experience
Work History
Backup Field Engineer - Analyst
HCL Tech
07.2021 - Current
- Monitored backup and recovery operations and analyzed existing strategies
- Monitor production environment and take corrective action
- Daily status into enterprise backup schedules jobs to ensure all Windows are appropriately backed-up.
- Installed and configured backup schemes and scheduled plans
- Perform backup software installations, system software maintenance and product upgrades in a 24x7 high availability environment
- Conducted backup of virtual machines, Windows servers and workstations
- Developed and managed centralized vaults and resolved backup recovery issues
- Identified major issues that could arise and provided solutions for these problems.
- Troubleshot system malfunctions using commvault tool, quickly resolving issues to minimize disruptions in service.
Foreclosure & Bankruptcy Specialist - Senior Process Executive
COGNIZANT TECHNOLOGY SOLUTIONS
01.2019 - 07.2021
- Assigning the loans to attorney to do foreclosure
- For assignment, the origination and expiration documents should be validated
- Handled multiple investor loans like FNMA, RMS, BAML and FAR
- Ensure the Home owner association fee paid by the owner
- Confirming the property is in flood zone or not by checking flood certificate
- Ensure all the compliance, collateral and servicing package documents are accurate and ready to first legal
Associate – Fare Desk Executive (Airline)
SUTHERLAND GLOBAL SOLUTIONS
08.2017 - 08.2018
- Solving customer Problems by giving accurate information which includes inbound customer services for one of the leading International Airline
- Consistent deliver on service level metrics irrespective of the volume
- Ensure the accurate payment collected from the customer on call for changing route and date
- Maintain the AHT (Average Handling Time) on each call with customer satisfaction
- Deliver superior file processing ability and do a timely completion of files to maintain turnaround time
- Making sure that inbound calls are handled with due diligence and utmost care given to the customers.
Education
B.Sc - Computer Science
Asan Memorial College of Arts & Science
Chennai06.2017
Skills
- Quality Control Management
- Strong Customer Services Skills
- Process Analysis & Development
- Problem Solving Ability
- Reports & Documents Preparation
- Customer Relationship Management
Timeline
Backup Field Engineer - Analyst
HCL Tech
07.2021 - Current
Foreclosure & Bankruptcy Specialist - Senior Process Executive
COGNIZANT TECHNOLOGY SOLUTIONS
01.2019 - 07.2021
Associate – Fare Desk Executive (Airline)
SUTHERLAND GLOBAL SOLUTIONS
08.2017 - 08.2018
B.Sc - Computer Science
Asan Memorial College of Arts & Science
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