Summary
Overview
Work History
Education
Skills
Career Objective
Professional Assets
Computer Knowledge
Other Activities
Project Work
Responsibilities
Inplant Training
Additional Knowledge
Personal Information
Disclaimer
Timeline
Generic

KARTHICK KUMAR.P

Asst Manager Customer Service
Rajapalayam

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

11
11
years of professional experience
1
1
Language

Work History

Asst Manager-Customer Service

DAIKIN AIRCONDITIONING INDIA PVT LTD.
01.2021 - Current
  • Managed inventory levels effectively, reducing waste while ensuring availability of necessary products/services at all times.
  • Developed strong relationships with clients, leading to increased repeat business and loyalty.

Senior Engineer-Customer Service

DAIKIN AIRCONDITIONING INDIA PVT LTD.
01.2019 - 03.2021

SERVICE ENGINEER

CARRIER AIRCONDITIONING AND REFRIGERATION LTD.
04.2017 - 09.2019

SERVICE ENGINEER

KIRLOSKAR CHILLERS PVT LTD, CHENNAI.
09.2014 - 04.2017

HVAC TECHNICIAN

UNIMECH SYSTEMS PVT LTD, CHENNAI.
02.2013 - 09.2014

TRAINEE-MAINTENANCE ENGINEER

ORCHID CHEMICALS & PHARMACEUTICALS LTD, ALATHUR
12.2012 - 07.2013

Education

Diploma in Mechanical Engineering (R&AC) -

P.A.C Ramasamy Raja Polytechnic College
Rajapalayam, Tamil Nadu

SSLC -

N.A.Annaparaja Memorial Higher Secondary School

Skills

Staff Training and Development

undefined

Career Objective

A highly skilled, talented and knowledgeable mechanical engineering candidate with extensive knowledge in the field of Mechanical, Refrigeration & Air-conditioning. Looking for a middle level position as mechanical engineer to utilize my skills and knowledge in a renowned organization.

Professional Assets

  • Sincere in the work assigned.
  • Motivate the team members.
  • Enthusiastic in team work.
  • Friendly with an upbeat attitude.
  • Excellent communication.
  • Flexible and interested in learning.
  • Enthusiastic, goal oriented and ability to work under pressure.

Computer Knowledge

  • AutoCAD - 2D drafting
  • M.S.Office

Other Activities

  • Active participant in Organising of most functions held in college.
  • Attended Class room Seminar
  • Soft Skills Training Programme

Project Work

Performance And Characteristics Of R-Hvac Systems In Pharmaceutical Industries

Responsibilities

  • Attending AMC /CAMC call with the stipulated time.
  • Supervision of Chillers Installation & Commissioning of units for Cochin
  • Complaints Management
  • Revenue Generation & Target Achievement
  • Attending breakdown calls, complete the task in time.
  • Commissioning of new chillers, handing over work at site and fault finding
  • Ensures complaints are handled and attended on time.
  • Monitors Call Management System.
  • Troubleshooting at the time of critical complaints.
  • Monitors revenue Generation through (AMC Business, Sale of Spare parts, one-time repair).
  • Supervise one-time repair on chargeable basis.
  • Checks report on AMC Generation.
  • Supervise enquiry management system.
  • Ensure high conversion ratio.
  • Guidelines to chiller's staff for any complicacies at the time of troubleshooting.
  • Observe weak points of team members and recommends skill up gradation to make them competent.
  • Providing support to chillers sales staff for any technical query.
  • Displaying leadership and developing them.
  • Mapping subordinate's skills with the Job competencies.
  • Resolve critical queries which may not be resolved at lower level.
  • Payments follow up for the spares and service business.
  • Trouble shooting and servicing of chillers and experience on handling control panel trouble shooting spares enquiry generation.
  • Warranty support to customers.
  • Planning, scheduling and execution of production and maintenance activities.
  • Maintaining the proper SOP's for quality aspects.
  • Good knowledge in Chilling plants of operation and maintenance.
  • Good knowledge in trouble shooting Operation and maintenance of air cooled and water cooled chillers.
  • Good knowledge in trouble shooting and operation & Maintenance of Screw compressors (Frick & sabroe).
  • Good knowledge in refrigeration system evacuation and recovery process.
  • Good knowledge in Heating Ventilation and Air-Conditioning maintenance and operation.
  • Good knowledge in Heat load calculation
  • Good knowledge in design and calculation of Duct calculation by the method of velocity reduction

Inplant Training

  • Sri Vigneswara service centre, Rajapalayam.
  • Suji Engineering, Rajapalayam.
  • Orchid Chemicals & Pharmaceuticals Ltd, Alathur

Additional Knowledge

  • Good knowledge in ammonia refrigeration systems. (-10˚C,-25˚C and -40˚C ammonia refrigeration systems)
  • Low temperature refrigeration systems maintenance. (-50ºc,-25ºc,-10ºc and 10ºc With 40 TR, 100 TR,158TR) Either through direct expansion system or through secondary refrigerant.
  • Cause analysis through WHY tree analysis and implementing corrective and preventive action.
  • Maintaining safety procedures in the plant.
  • Operation & Maintenance Double Stage Refrigeration System
  • Coordinating with Environment team and safety team to ensure necessary compliance of regulatory authorities.

Personal Information

  • Age: 29
  • Father's Name: T.Pattu Rajan
  • Date of Birth: 04/16/94
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Single

Disclaimer

I declare that the above particulars are true, correct and complete to the best of my knowledge. I am also confident of my ability to work in a team.

Timeline

Asst Manager-Customer Service

DAIKIN AIRCONDITIONING INDIA PVT LTD.
01.2021 - Current

Senior Engineer-Customer Service

DAIKIN AIRCONDITIONING INDIA PVT LTD.
01.2019 - 03.2021

SERVICE ENGINEER

CARRIER AIRCONDITIONING AND REFRIGERATION LTD.
04.2017 - 09.2019

SERVICE ENGINEER

KIRLOSKAR CHILLERS PVT LTD, CHENNAI.
09.2014 - 04.2017

HVAC TECHNICIAN

UNIMECH SYSTEMS PVT LTD, CHENNAI.
02.2013 - 09.2014

TRAINEE-MAINTENANCE ENGINEER

ORCHID CHEMICALS & PHARMACEUTICALS LTD, ALATHUR
12.2012 - 07.2013

Diploma in Mechanical Engineering (R&AC) -

P.A.C Ramasamy Raja Polytechnic College

SSLC -

N.A.Annaparaja Memorial Higher Secondary School
KARTHICK KUMAR.PAsst Manager Customer Service