Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Languages
Timeline
Generic
KARTHICK N

KARTHICK N

Chennai

Summary

Dedicated and results-driven Regional Manager of Operations with 12 years of experience in overseeing and optimizing business processes across industries. Proven track record of implementing strategic initiatives to enhance operational efficiency, drive revenue growth, and exceed performance growth.

Overview

12
12
years of professional experience

Work History

Regional Manager - Operations

RIPPLR (Intelligent Retail Pvt. Ltd.)
Chennai
12.2021 - 08.2024
  • Spearheaded entire City Operations, handling a monthly business volume of 25 Cr spread across 8 Brands and 7 Warehouses, with a focus on strategic planning, goal setting, and resource allocation
  • Managed a high-performing team of 200 employees, fostering a collaborative and results-driven culture
  • Oversee the regional budget, ensuring cost-effective operations and adherence to financial targets
  • Developed and executed operational strategies to drive efficiency, cost-optimization, and overall business P&L for the region resulting in a 20% increase in overall efficiency and a 15% reduction in operational costs
  • Pivotal in the Expansion and Launch of 2 major Smart Warehouses in Chennai and Puducherry with streamlined operational processes and optimized process flow, resulting in 12% reduced manpower effort and hence in 12% reduction in direct operational cost
  • Oversee the budget for city operations and consistently optimize resources, both manpower and vehicles to meet the financial targets
  • Achieved a massive reduction in Operational Cost from 3.5% to 1.8% by cross-utilization of resources
  • Optimized supply chain logistics, reducing lead times and improving overall inventory management
  • Implemented inventory control measures, resulting in a 95% fulfilled
  • Developed and monitored KPIs to analyze the performance of city operations, enabling data-driven decision-making and achieving a 15% improvement in overall delivery SLA across all Warehouses
  • Successfully resolved complex operational challenges, demonstrating strong analytical and problem-solving skills
  • Led cross-functional teams to address critical issues, resulting in improved workflows and customer satisfaction
  • Conducted market analysis to identify opportunities for growth and expansion

Assistant Manager - Operations

SHADOWFAX TECHNOLOGY PVT LTD
Chennai
09.2020 - 12.2021
  • Administered Warehousing, Floor Management, Operations Management & People Management
  • Oversee warehouse operations system development (WMS) by determining product handling and storage requirements, process detailing for Inward and Outward operations, and Inventory Management
  • Successfully managed day-to-day operations of a 3PL hub, overseeing inbound and outbound logistics, inventory control, and order fulfillment
  • Cultivated and maintained strong relationships with clients, ensuring clear communication and meeting service level agreements (SLAs), leading to a [95%] increase in client satisfaction
  • Implemented tools and strategies to enhance supply chain visibility, providing real-time tracking and reporting for clients and stakeholders
  • Identified and implemented cost-saving initiatives, optimizing transportation routes and maintaining operational expenses of less than 2 %
  • Pivotal in the launch of 2 new hubs in Coimbatore and Cochin and supported in hiring all the required resources and set up of the entire mid-mile and last mile team
  • Organized floor huddle rooster, training, and review sessions to monitor daily operational parameters and download KRAs to the team
  • Coordinate with the Air haul and Line haul team for time connection to ensure zero percent process breach.

Team Leader - Operations

Rivigo Service Pvt Ltd
Chennai
10.2018 - 07.2020
  • Responsible for Hub running as per company laid down SOPs
  • Monitoring delivery routes, and Deliveries and collections on HUB day-to-day Basis
  • Training and management of delivery executives and coordinators
  • Cash Handling/reconciliation daily Responsibilities and Duties
  • Controlling costs and Negotiations with transporters
  • Hand-on experience both Inbound and Outbound
  • Monitoring Aging consignment, handling escalation, and sorting it out
  • Monitoring DC maintenance safety, Attendance, petty cash, and register
  • Managed fleet productivity, delivery time, and customer cancellations to ensure efficient delivery operations with optimum cost per order
  • Aligned Hub Operations Team towards a common goal to achieve operational metrics
  • Oversee administrative issues about the city including office/hub set-up, fleet payroll, and rewards roll-out.

Warehouse Manager - Operations

TIMEX GROUP INDIA LTD
Chennai
05.2016 - 08.2018
  • Administered Warehousing, Floor Management, Operations Management & People Management
  • Handled Floor Supervisors and Operation Executives, including preparation of Weekly/Monthly rosters and supported staff evaluations
  • Communicated job expectations, delegated work to sub-ordinates, and coached employees
  • Ensured that all processes were carried out as per the defined SOPs without any exceptions
  • Coordinated with 3PL Vendors to ensure vehicle cut-off schedules for both goods pick up as well as goods return based on the volume processed
  • Continuously monitored the performance and activities of the warehouse through the use of KPIs, with a primary focus on cost controls
  • Daily and monthly cycle counts are being tracked and ensure 100 % accuracy on the inventory.

Asst Station Manager - Operations

Grofers India pvt ltd
Chennai
08.2015 - 04.2016
  • Managed a team size of 100 blue collars and white collars and made use of them in the best possible way when there were multiple orders
  • Ensured orders are fulfilled and delivered within 90 minutes
  • Handled 200+ orders with the usage of minimal manpower
  • Maintained accurate records of orders and deliveries
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations, and resolving problems.

Business Operation Executive - Warehouse

Vinayak Prints
Chennai
08.2012 - 07.2015
  • Acted as operations executive trainee to facilitate logistics movement of finished goods
  • Monitored storekeeping, packaging materials, collection maintenance, credit tracking, and business requirements of customers
  • Prepared daily reports to a senior manager to take business calls daily.

Education

B.TECH - COMPUTER SCIENCE -

DR.MGR EDUCATIONAL AND RESEARCH INSTITUTE
Chennai
01.2012

Skills

  • Supply Chain Management
  • Warehouse Management
  • Logistics Management
  • Process Flow Management
  • Inventory Management
  • Procurement Management
  • Vendor Management
  • 5S/Kaizen
  • WMS/ERP
  • People Management

Accomplishments

  • Awarded Best Employee of the Year 2022 and 2023 in Ripplr.
  • Awarded Star Performer of the Year 2021 in Shadowfax India pvt ltd.
  • Awarded Best Warehouse Manager of the Year 2017 in Timex India Pvt ltd
  • Awarded 4 times consecutively for Best Hub across the region in Grofers

Languages

  • Tamil, Native or Bilingual Proficiency
  • English, Full Professional Proficiency

Timeline

Regional Manager - Operations

RIPPLR (Intelligent Retail Pvt. Ltd.)
12.2021 - 08.2024

Assistant Manager - Operations

SHADOWFAX TECHNOLOGY PVT LTD
09.2020 - 12.2021

Team Leader - Operations

Rivigo Service Pvt Ltd
10.2018 - 07.2020

Warehouse Manager - Operations

TIMEX GROUP INDIA LTD
05.2016 - 08.2018

Asst Station Manager - Operations

Grofers India pvt ltd
08.2015 - 04.2016

Business Operation Executive - Warehouse

Vinayak Prints
08.2012 - 07.2015

B.TECH - COMPUTER SCIENCE -

DR.MGR EDUCATIONAL AND RESEARCH INSTITUTE

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