Summary
Overview
Work History
Education
Timeline
Hi, I’m

Karthick Pachaiyappan

Manager
Karthick Pachaiyappan

Summary

Result Oriented with LSSBB & LSSGB certified professional with 15 years of experience in health care domain. To work in such an environment that will enhance my knowledge and carrier. I can perform my management skills accordingly to managing resources efficiently, providing Patient-Centered services, enhancing creativity in problem-solving and managing workplace diversity

Overview

15
years of professional experience
2
Languages

Work History

Straive
Chennai

Manager - Delivery Excellence
04.2023 - Current

Job overview

  • Strategic work faces planning in a multi lingual environment.
  • Work with Operations team members and leadership on initiatives to improve processes.
  • Work with other teams executing work on behalf of the program to ensure successful completion of deliverables.
  • Lead ongoing analysis of performance metrics to support daily operations.
  • Seeks out industry trends to generate and recommend alternative approaches / solutions to meet needs / requirements.
  • To identify and drive the cost savings initiatives across all the projects.
  • Provide a governance structure.
  • Maintaining internal systems to track and forecast resources and projects to support resourcing decisions
  • Analyzing financial reports and helping the business to identify areas for increased efficiency.
  • Create and manage Portfolio view of project health and road-maps.
  • Responsible for running statistical analysis on various metrics on an ongoing basis.
  • Lead Lean and Automation projects in the business.

WorldSource HealthCare India Pvt, Ltd.
Chennai

Manager
07.2019 - 04.2023

Job overview

  • Maintain standardized operational workflows to ensure efficiencies, quality outcomes and maximized revenue
  • Strong customer service skills; answering client calls; prompt return and follow up to all interactions;
  • Delivers timely required reports to the RCM Director; initiates and communicates the resolution of issues, such as payer denial trends, collections accounts, inaccurate or incorrect charges, vendor input and implementation.
  • Analyze and address staff performance, conduct and other problems in a timely and professional manner; offering counseling, correction and discipline as appropriate
  • Ensure that there are no client escalations and maintain noiseless delivery.
  • Track clients productivity (charge, payments, collections, adjustments) on a daily, weekly and/or monthly basis; as needed to ensure the client and company expectations are met
  • Effectively use developed dashboard reporting to maintain and use to demonstrate performance.
  • Perform period reviews to mentor and give constructive feedback to improve performance.
  • Maintain high motivation and engagement level within the team.
  • Be proactive in foreseeing risks and devise plans to mitigate the same.
  • Handle and manage internal staffing issues as regards time clock, time-off, covering workloads, training and answering questions on subordinates' duties and responsibilities.
  • Other duties as assigned.

Medusind Solutions
Chennai

Assistant Manager
01.2018 - 04.2019

Job overview

  • Guiding TLs and Team coaches to drive operations smoothly.
  • Responsible for team meeting productivity and internal quality targets.
  • Responsible for team meeting client SLA and KPI targets.
  • Ensure to maintain noiseless delivery.
  • Be proactive in foreseeing risks and devise plans to mitigate the same.
  • Actively participate in client calls.
  • Responsible for process improvement and control by identifying process gaps.
  • To understand client requirements and address the issues then and there.
  • Conducting weekly review with the TL's and initiate the action plan.

Accenture
Chennai

Team Lead (Level E)
10.2013 - 01.2018

Job overview

  • Responsible for the team meeting client SLA, KPI targets, productivity and internal quality targets.
  • Ensure operations are run through OE methods.
  • Interacting with client to provide daily / weekly / Monthly update on team performance.
  • To understand their requirements and address the issues then and there.
  • Be proactive in foreseeing risks and devise plans to mitigate the same.
  • To ensure that monthly scorecard discussions are conducted with the individuals.
  • To ensure client driven processes are adhered to the team.
  • To meet the attrition goals set by the organization.
  • Responsible for process improvement/control by identifying process gaps.
  • Preparing Daily / weekly dashboards to demonstrate performance.
  • To drive client saving initiatives.
  • Conducting skip-level meetings with the team members and address their grievances on time.

Apollo Health Street
Chennai

Team Leader
05.2008 - 10.2013

Job overview

  • Monitoring the productivity on Hourly basis.
  • Reporting / escalating the team issues then and there to my Client Manager.
  • Preparing Daily, Weekly and Monthly reports to the higher management as well as to the client.
  • Involved in client calls to understand their requirements and address the issues on time.
  • Providing adequate training to the new comers in both Billing and AR process.
  • Conducting regular feedback sessions with the team members.
  • Doing internal audit / surprise audits regularly to ensure the process enhancement.

Education

Valliammai Engineering College, Anna University
Chennai, India

Bachelor of Technology from Information Technology
06.2002 - 2006.04

University Overview

Timeline

Manager - Delivery Excellence
Straive
04.2023 - Current
Manager
WorldSource HealthCare India Pvt, Ltd.
07.2019 - 04.2023
Assistant Manager
Medusind Solutions
01.2018 - 04.2019
Team Lead (Level E)
Accenture
10.2013 - 01.2018
Team Leader
Apollo Health Street
05.2008 - 10.2013
Valliammai Engineering College, Anna University
Bachelor of Technology from Information Technology
06.2002 - 2006.04

Similar Profiles

CREATE PROFILE
Karthick PachaiyappanManager