KARTHICK PRASAD
Executive
Tiruchirappalli,Tamil Nadu
Summary
Seasoned specialist offering several years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of qa terms, tools and methodologies. Committed to improving overall business processes.
Overview
8
8
years of professional experience
Work History
Specialist – Talent Acquisition
Trantorinc
Chandigarh
09.2021 - 07.2023
- Conducted regular meetings with staff to review progress and address any concerns.
- Maintained accurate records of customer interactions and feedback.
- Generated reports to track performance metrics of team members.
- Created training materials for new hires on the company's procedures and policies.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained positive working relationship with fellow staff and management.
- Monitored operations and reviewed records and metrics to understand company performance.
- Implemented strategies to take advantage of new opportunities.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Worked closely with human resources to support employee management and organizational planning.
Process Associate (Disputes)
Capgemini (FedEx Engagement)
Tiruchirappalli
07.2018 - 03.2021
- Dispute analysts play a critical role and must be highly detail oriented.
- Research disputes and build dispute cases to recover funds for merchants using proprietary software.
- Validate appropriate data from internal and third party systems and ensure appropriate course of action is being pursued.
- Ensure accurate and appropriate responses to disputes.
- Monitor disputed transactions for possible fraudulent activity.
- Serve customers by resolving product and service problems.
- The role of responding to disputes is just one task that the employee will need to complete throughout the day.
- These employees may perform other related tasks such as manual fraud reviews, accounts receivable and sale audits.
- Performed data entry tasks to update customer records and maintain accuracy of information.
- Conducted daily process reviews to identify areas for improvement and increased efficiency.
IT CONSULTANT (RECRUITER)
IKYA HUMAN CAPITAL SOLUTIONS (DIVISION OF QUESS OF CORP)
Tiruchirappalli
11.2015 - 07.2017
- To identify the best mix of resources to source top talent using our research function, job boards, web searches, referrals and industry-specific sources.
- Work with hiring managers to maximize effectiveness of recruiting process by ensuring job requirements and expectations are clearly understood and candidates are assessed against appropriate criteria.
- Source & Screen profiles, short-list the candidates in preliminary rounds.
- Collaborate with the Recruitment Manager and the business functions to plan and implement effective recruiting strategies.
- Cold calls to suitable candidates.
- Generate daily, weekly and monthly reports.
- Maintained accurate records of all recruiting activities in Applicant Tracking System.
- Provided guidance to new hires regarding onboarding process, company policies.
- Maintained a database of potential IT candidates by sourcing from online job portals, professional networks and other sources.
- Developed and implemented effective recruitment strategies to source qualified IT professionals.
Education
Master of Science - Information Technology
Bishop Heber College
Tiruchhirappalli07-2015
Master of Commerce - Accounting And Finance
National College
Tiruchirappali07-2012
Bachelor of Commerce (Commerce) - Accounting And Finance
National College
Tiruchirappalli07-2010
Higher Secondary Education - Commerce
Vivekananda
Madurai03-2007
High School -
Sri Vivekananda Vidhyavanam
Tiruchirappalli03-2005
Skills
- Active Listening
- Data Analysis
- Customer Relations
- Resource Allocation
- Quality Assurance
- Quality Assessment
- Process Improvement
- Idea Development and Brainstorming
- Analytical Skills
- Time management abilities
- Self Motivation
- Teamwork and Collaboration
Languages
English, Tamil & Malayalam
References
Available on request
Languages
Tamil
First Language
English
Upper Intermediate (B2)
B2
Malayalam
Elementary (A2)
A2
Hindi
Beginner
A1
Sanskrit
Beginner
A1
Accomplishments
- Delivery Star (Twice)
- High Five
- Kudos
Timeline
Specialist – Talent Acquisition
Trantorinc
09.2021 - 07.2023
Process Associate (Disputes)
Capgemini (FedEx Engagement)
07.2018 - 03.2021
IT CONSULTANT (RECRUITER)
IKYA HUMAN CAPITAL SOLUTIONS (DIVISION OF QUESS OF CORP)
11.2015 - 07.2017
Master of Science - Information Technology
Bishop Heber College
Master of Commerce - Accounting And Finance
National College
Bachelor of Commerce (Commerce) - Accounting And Finance
National College
Higher Secondary Education - Commerce
Vivekananda
High School -
Sri Vivekananda Vidhyavanam