Karthick Ragavan
Chennai
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Team Leader
Teleperformance Global Services
05.2021 - Current
- Supported team members towards achieving the objectives by following process guidelines
- Calibrated with Quality & Training departments to check process alignment
- Part of the hiring process/1
- 1s/PIPs/ recognition and disciplinary programs based on team members’ performance
- Provided timely and constructive feedback and counselling
- Enabled development opportunities for team by participating in various initiatives
- Achieved and maintained the agreed terms of KPIs, SLAs, TAT and Productivity
- Forecasted the receipts for the future, based on current and previous trend
- Conducted performance reviews for the team members
- Worked closely with GL team to clear and avoid GL issues before Book close of the month.
Accounts Payable
IQ Office
05.2016 - 06.2020
- Processing PO and NON PO invoices in Archimedes (AP tool) and ERP tool.
- Voucher and post invoices that come through the ERP system.
- Handling the AP email from customer/vendors and responding proactively.
- Prioritizing the critical emails and taking action based on the urgency.
- Working with the processing Team and supporting Team for handling critical tasks .
- Adhere to the SOP / Checklist on invoice processing.
- Monitoring the AP queues such as document queue, exceptional queue, return queue etc and
making the necessary arrangements to clear the same. - Processing the documents in AP system with minimal errors and many times error free.
- Communicating with the supervisors in case of any technical glitches that won’t allow the targets to
be met.
Education
Accounts & Finance
DRBCCC Hindu College
06.2013 - 04.2016
Higher Secondary - Commerce
Excel Matriculation HSS
Skills
Quick leaner
Accomplishments
- Managed and resolved over 40+ Customer and Client escalations.
- Designed and managed a knowledge management system to capture, store and distribute critical information.
- Conducted training session on the use of knowledge management tools and best practices.
- Developed and implemented content management policies and procedures resulting in streamlined workflows.
Timeline
Team Leader
Teleperformance Global Services
05.2021 - Current
Accounts Payable
IQ Office
05.2016 - 06.2020
Accounts & Finance
DRBCCC Hindu College
06.2013 - 04.2016
Higher Secondary - Commerce
Excel Matriculation HSS
Details
#2, N.S.C. Bose street, New Anna Nagar, Thirumullaivoyal, Chennai -62, 07/04/96, Hindu, Single, Music & Bike Rides, Chennai
Details
#2, N.S.C. Bose street, New Anna Nagar, Thirumullaivoyal, Chennai -62, 07/04/96, Hindu, Single, Music & Bike Rides, Chennai
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