Microsoft Dynamics 365
Karthick Rugumangathen
Client Relationship Manager
Bengaluru
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Associate Manager- Client Management
Gateway Internet Protocol Management Private Ltd
Bengaluru
2023.01 - Current
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Coordinated resources from stakeholders and mapped out project deliverables.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strategy to increase sales and drive profits.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Accounts Receivable Specialist
Azuga Telematics Private Limited
Benagluru
2020.07 - 2022.07
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Developed and maintained positive relationships with clients to maximize collections.
- Monitored accounts to verify compliance with payment terms and schedules.
- Safeguarded documents of accounts receivable and payments to enable tracking history and maintain accurate records.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Developed and implemented strategies to improve collection processes and reduce overdue payments.
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Compiled budget figures by reviewing past budgets, evaluating estimated income, and assessing expenses.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Handled day-to-day accounting processes to drive financial accuracy.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
Procurement Specialist
Tangoe softek India Private Limited
Bengaluru
2018.10 - 2019.07
- Oversaw inventory control, accounting, and supply reports.
- Maintained ongoing communication with suppliers to promote workflow and respond to inquiries.
- Identified new and more cost-effective suppliers through participation in industry networking events, purchasing advantageous packages, and cutting costs.
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills.
- Researched and identified potential new suppliers to increase vendor base.
- Promoted superior customer experiences by leveraging understanding of color, trends, styles, benefits and product value perception.
- Maintained up-to-date database of suppliers, vendors and contracts to support accurate recordkeeping.
- Monitored pricing trends and negotiated pricing to optimize profitability.
- Evaluated supplier performance and identified areas for improvement.
- Analyzed market trends and identified optimal sources of supply to maximize cost savings.
- Managed database of vendor details and pricing information to maintain organization.
- Performed yearly store audits in collaboration with managers, designers, and sales associates to provide feedback.
- Provided accurate and up-to-date records of leading procurement procedures.
- Implemented policies and procedures for optimal purchasing methods and cost control.
- Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue, and profits.
Customer Service Specialist
Dell International Services
Bengaluru
2016.11 - 2017.10
- Resolved concerns with products or services to help with retention and drive sales.
- Provided primary customer support to internal and external customers.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Maintained and managed customer files and databases.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
Senior Customer Service Associate
Accenture Services Private Ltd.,
Bengaluru
2012.06 - 2015.03
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
- Escalated issues to proper supervisors when standard processes were not effective.
- Handled customer inquiries and complaints with professionalism to restore satisfaction.
- Utilized active listening skills to understand customer needs and provide tailored solutions.
- Proactively addressed customer concerns in order to prevent escalations and complaints.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Took cash and credit card payments via phone, in person, and through email.
- Checked status of orders and back-ordered products to coordinate efficient shipments.
- Researched product locations at different facilities to arrange and coordinate drop shipments.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Assisted customers with product selection, troubleshooting and problem resolution.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
Education
BBA - Financial Accounting
Dr. C.V Raman University
Bilaspur 2011.07 - 2014.06
High School Diploma -
Karnataka University
Bengaluru 2005.04 - 2007.05
Skills
Global client management
undefinedAccomplishments
- Achieved [90 % productivity by introducing Prohance for tracking productivity of the Agents.
- Resolved product issue through consumer testing.
- Collaborated with team of 14 in the development of Arohi.
- Supervised team of 8 staff members.
- Documented and resolved delivery issue with the logistics which led to retention of business.
Software
Oracle Netsuite
JIRA
ServiceNow
Fulcrum
Quickbooks
Zoho
Tally 7.2
Timeline
Associate Manager- Client Management
Gateway Internet Protocol Management Private Ltd
2023.01 - Current
Accounts Receivable Specialist
Azuga Telematics Private Limited
2020.07 - 2022.07
Procurement Specialist
Tangoe softek India Private Limited
2018.10 - 2019.07
Customer Service Specialist
Dell International Services
2016.11 - 2017.10
Senior Customer Service Associate
Accenture Services Private Ltd.,
2012.06 - 2015.03
BBA - Financial Accounting
Dr. C.V Raman University
2011.07 - 2014.06
High School Diploma -
Karnataka University
2005.04 - 2007.05
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