Karthick S
Bengaluru
Summary
Organized and dependable professional with a proven track record in managing multiple priorities effectively. Senior IT Consultant with extensive experience in overseeing complex IT projects, system integration, and software enhancement. Demonstrated strengths in strategic planning, team leadership, and problem-solving, resulting in improved operational efficiencies and reduced costs.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
Senior IT Consultant
ITC INFOTECH
Bangalore
08.2022 - Current
- Maintained high customer satisfaction standards, consistently exceeding established targets.
- Resolved complex customer issues with effective problem-solving techniques.
- Streamlined scheduling procedures while managing supervisor itineraries and appointments.
- Mentored junior consultants on best practices for system implementations.
- Collaborated with cross-functional teams to ensure project alignment and timely delivery.
- Optimized vendor relationships to enhance service delivery and resource support.
- Deployed patches, updates, and changes across multiple platforms as required.
Technical Process Specialist
Infosys
Bangalore
04.2021 - 08.2022
- Administered Google Workspace for end users, ensuring seamless access to Gmail, Drive, and Calendar.
- Implemented security policies, including two-factor authentication and data loss prevention, to protect sensitive information.
- Conducted training sessions for end users to optimize use of Google Workspace features.
- Collaborated with IT teams to integrate Google Workspace with business applications, enhancing workflow efficiency.
- Resolved technical issues and provided prompt support to end users.
Senior Desktop Support Engineer
DXC Technologies
Bangalore
10.2020 - 04.2021
- Resolved escalated technical issues related to desktop hardware, software, and peripherals for end-users.
- Collaborated with cross-functional teams to execute technology refresh projects effectively.
- Configured workstations by setting up hardware, devices, and software for employees.
- Monitored system performance to ensure optimal integrity and reliability.
- Diagnosed network connectivity problems, providing timely resolutions for end-users.
- Created and managed user accounts in Active Directory to support operational needs.
Senior IT Operations Associate
Accenture
Bangalore
03.2019 - 10.2020
- Resolved end-user issues related to Office 365, ensuring high levels of customer satisfaction.
- Implemented security measures, including multi-factor authentication and conditional access policies.
- Managed user accounts, groups, and permissions in Office 365 to maintain data integrity.
- Conducted regular audits of Office 365 configurations to identify security vulnerabilities.
- Optimized document management by implementing and maintaining SharePoint Online sites.
- Achieved significant reduction in ticket resolution time for escalated support issues.
Education
Bachelor of Science - Mechanical Engineering
Dr.N.G.P Institute of Technology
Coimbatore05.2017
Skills
- Technical support and training
- Problem solving and analysis
- Effective communication skills
- Team collaboration and dynamics
- IT service management
- Network administration and infrastructure
- Agile project management
- Business development assistance
- Time management strategies
Languages
English, Tamil, Telugu, Hindi(Read, Write, Speak)
Certification
ITIL
Timeline
Senior IT Consultant
ITC INFOTECH
08.2022 - Current
Technical Process Specialist
Infosys
04.2021 - 08.2022
Senior Desktop Support Engineer
DXC Technologies
10.2020 - 04.2021
Senior IT Operations Associate
Accenture
03.2019 - 10.2020
Bachelor of Science - Mechanical Engineering
Dr.N.G.P Institute of Technology