KARTHICK SEKAR
Product Manager
Chennai,TamilNadu
Summary
Instrumental Product Manager bringing 14+ years of experience achieving ambitious goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Technical Product Manager
Ford Motor Company Pvt. Ltd
Chennai, India
10.2015 - Current
- Product Manager of IVR Call flow development team in UCCE Contact Center Voice Channel in Ford Credit/Ford Motor.
- Own the development of the product strategy and vision supported by internal and external analysis.
- Define the product roadmap (Asia Pacific/Europa)based on the strategy and vision; manage prioritization and trade-offs among customer and operational support load.
- Write complete and detail-oriented product requirements documents, specs and user stories, ensuring clear communication of those requirements to the business, design, usability and development teams.
- Manage weekly and monthly sprints as Product Manager in Agile environment using Rally/SafeAgile and generate metrics.
- Manage third party integrations and establish strong third party and vendor relationships and new business opportunities.
- Recommended architectural improvements, design solutions and integration solutions.
- Develop and foster strong client relationships.
- Train support staff and stakeholders for all client support needs to ensure Go To Market transitions are flawless
- Established and enforced project timelines and deadlines.
- To leverage my expertise in cyber security to protect the company's data and resources from malicious attacks.
- To utilize my knowledge of network security, computer systems, and software development to ensure the safety of the organization's digital assets
- 4 years experience in Production Management, Incident Management, Change Management, ERM.
- Experience with installing configuring SharePoint 2007/2010/2013/Sharepoint Online.
- Experience in Migration on Sharepoint Platforms from 2007 to 2010 and 2010 to 2013.
- ITIL v3 certified foundation certified.
- Automation - RPA (Pega Tool) integration.
- Generated reports for IT project progress and performance.
- Assessed and analyzed customer requirements to develop effective IT project plans.
- Wrote, updated and maintained project documentation.
Communicated project updates to stakeholders at all levels. - Coordinated with external vendors to deliver IT project components.
- Monitored and tracked project progress to support timely completion.
- Implemented best practices to drive quality IT project delivery.
Business Development Manager & Functional Consultant
Imagine Source Quality Systems Pvt. Ltd
Chennai, India
01.2014 - 08.2015
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Represented company and promoted products at conferences and industry events.
Manager
Novastar Communication Pvt
07.2013 - 12.2013
- Technical Set-top-Box & Head-end Division, Ltd.,
- Handled Grassvalley (A Belden Brand) includes, cameras, Video/Audio Switchers, Play-out Servers, Routers etc., Teledyne Lecroy -Oscilloscopes., Tektronix Products – MPEG Video Test Solutions, Baseband Video Test Solutions and Video Quality and Service assurance.
Sales Advisor
Lebara Mobiles UK
London, England
04.2012 - 01.2013
- Demonstrated features, answered questions and offered solutions.
- Generated new leads through networking and attending industry events.
- Increased sales by offering advice on purchases and promoting additional products.
- Responded to in-person and telephone requests for information about company offerings.
Senior Engineer
Rover Instruments, Rover
10.2007 - 07.2011
- Sales & Service, – DTH (Satellite, Cable TV & Terrestrial Industry) at, & Broadcast Pvt
- Ltd,
- Technical Skills
- Efficient knowledge in the areas of Networking including, Internet leased lines (RF & FIBER), VoIP solutions, Managed VoIP, Dialers and Predictive dialers, IP PBX integration with all possible resources, Primary rate interfaces, Cisco routing and switching concepts and CCTV Security systems
- Complete knowledge on connectivity of Internet leased lines through Fiber and Wireless medium (RF) and associated products involved in the implementations
- Operation, maintenance and quality in test and installation in RF instruments
- Ensuring compliance to quality standards and maintaining all related documents
- As a responsible person for technical and commercial matters in my firm, I have attended exhibitions, dealt with customers and closed deals with them, also resolving and executing all paperwork related to deliveries, invoicing, import duties, taxes etc
- Instruments handled, Instruments Italy and Promax Electronica S.L
- Assignments Handled: Proactively undertaking the servicing/maintenance of Test & Measuring Instruments such as Satellite pointers, Satellite analysers, QAM measuring instruments, TV Distribution (Terrestrial) instruments, Cable TV analysers, Spectrum analysers, and Power meters and broadcasting instruments such as Splitters, Encoders, Decoders, Multi-stream Satellite receivers and Broadcast & TV distribution equipment’s to enhance their operational efficiencies
- Quality Control/Assurance: Ensure adherence to quality standards and maintaining all related documents
- Identify areas of quality failures and take steps to rectify the system
- Practicing quality standards with key emphasis on improving quality
- Represented on behalf of Rover Instruments & Broadcast Pvt
- Ltd
- In International Broadcast Exhibitions such as BES Expo 09, Convergence India (2009) and SCAT (Satellite & Cable) India 2009
Education
MSc - Data Communications
The University of Sheffield
Bachelor of Engineering - Electronics and Control Engineering
Sathyabama University
Chennai, India 09.2003 - 05.2007
Skills
Software Testing (Manual) & Product Training, PHP My SQL Admin and Word pressSoldering and basic PCB repairs (European training and two years practice)CRM (Sugar CRM, Sales force, V-tiger CRM)Other SkillsLearned human values: Increased well-being, Reduced Stress, Higher concentration, More Interest in life, Better quality of own and teamwork, higher motivation, Understanding the rules of human behavior, Improvement of personal social relationships and more order in one’s own lifeAn effective communicator with good relationship management skills and above average analytical, logical, problem solving and organizational abilitiesGood interpersonal and communication skillsGood customer service skillOperating systems such as Windows XP, Windows Vista & Windows 7Strong desire to work in various platforms according to requirements and eagerness to learnHave done certified courses on Routing & Switching, Networking, Business Planning, and Effective meetings duly certified by The Sheffield Chamber of Commerce
Risk mitigation planning
Documentation Management
Critical Thinking
Planning and Coordination
Cultural Awareness
Training and Development
Teambuilding
Quality assurance
Reporting template development
Certification
ITIL Foundation Certificate
Timeline
ITIL Foundation Certificate
07-2016
Technical Product Manager
Ford Motor Company Pvt. Ltd
10.2015 - Current
Business Development Manager & Functional Consultant
Imagine Source Quality Systems Pvt. Ltd
01.2014 - 08.2015
Manager
Novastar Communication Pvt
07.2013 - 12.2013
Sales Advisor
Lebara Mobiles UK
04.2012 - 01.2013
Senior Engineer
Rover Instruments, Rover
10.2007 - 07.2011
Bachelor of Engineering - Electronics and Control Engineering
Sathyabama University
09.2003 - 05.2007
MSc - Data Communications
The University of Sheffield