Karthick Swaminathan, PhD
Summary
Assistant Professor with over one year of experience successfully contributing to Business Statistics, Organizational Behavior, and Organizational Ethnography curriculum development and delivery. Driven to contribute to program outcomes by facilitating engagement and supporting learning objectives. Enthusiastic professional with background in academic advisement. Passionate about fostering academic development and success for every student.
Committed and engaging lecturer bringing exceptional lecturing skills and expertise in Business Statistics, Organizational Behavior, and qualitative research methods in the business management domain. Gifted in engagement and guidance of students in their internship and Master's dissertation.
Passionate about healthcare delivery systems research, focusing on healthcare program evaluation, illness experiences, phenomenological interpretation of suffering, and the limitations of medicine in healing.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Assistant Professor
Rajagiri Business School (AACSB And EFMD Accredited)
2023.03 - 2023.11
- Taught Business Statistics and Total Quality Management to PGDM and MBA students.
- A passionate healthcare qualitative researcher, committed to pushing the boundaries of the existing research paradigms
- Collected data for performance outcomes for Business Statistics course.
- Committed to create a positive atmosphere that influences students' attitude toward future learning and provide a solid foundation to help them reach their potential.
- Responsible for developing course curriculum and teaching Business Statistics, TQM and Game Theory.
- Taught quantitative techniques as part of Pre-Management Program for incoming PGDM students as a preparatory course.
- Created materials and exercises to illustrate application of course concepts.
- Recently supervised a problem-centric study titled “Health Care Workers' Preference for Disposable Versus Reusable medical textiles: Special Reference to Navani Meditex Pvt Ltd”.
- Revised course objectives, course materials, instructional and assessment strategies Business Statistics course.
- Currently working on exploring the “phubbing” phenomenon among college students using a grounded theory approach.
- Built strong rapport with students through class discussions and out-of-class interactions and provided remediation for learning.
- Part of The Faculty and Research Pillar domain at Rajagiri Business School, responsible for arranging research conferences and symposiums.
- Helped struggling students by providing support outside of classrooms and consistently checking in on progress.
Assistant Professor
Woxsen University
2022.10 - 2023.02
- Developed and taught course curriculum for Project Management for undergraduates (BBA).
- Taught Monte Carlo simulation method and quantitative techniques to undergraduates.
- Was part of Operations Research Club.
- Contributed to campus activities to promote positive university image.
- Applied innovative teaching methods to encourage student learning objectives.
- Built strong rapport with students through class discussions
- Performed research to serve as basis for academic writing for publication.
- Mentored students and communicated internship and employment opportunities.
- Helped struggling students by providing support outside of classrooms and consistently checking in on progress.
Postdoctoral Researcher
Indian School of Business
2022.07 - 2022.10
- Assisted Professor Sarang Deo, Associate Dean at ISB, in developing a research proposal and qualitative protocol for the Randomized Controlled Trial project funded by Bill and Melinda Gates Foundation (BMGF).
- Collaborated with other team members to accomplish methodological research goals.
- Conducted independent literature survey.
- Recorded and analyzed data for in-house consumption.
- Liaised with supervisor and BMGF co-investigator to understand the knack of grant writing for funding and manuscripts to develop potential publications.
- Kept abreast of regulatory developments and ethical issues involved in qualitative data methods.
Doctoral Research Scholar
Pondicherry University
2015.10 - 2022.06
- Conducted thorough literature survey under the guidance of supervisor and doctoral committee members to identify a practical problem in the healthcare domain.
- Conducted preliminary fieldwork to allow for exploration and understanding of the problem in detail.
- Tried to understand the cultural aspects of illness using "cultural probes"
- Interacted with healthcare workers to understand the intricacies of the treatment process.
- Identified the paradoxical "nonadherence" phenomenon found among the tuberculosis afflicted.
- Collected data by one-on-one interviews, participant observation, and cultural probes with seven participants and published that scholarly research article in the "Qualitative Report" (Scopus Q1).
- Strived to identify the patterns of nonadherence among drug-resistant tuberculosis; undertook a nine-month long data gathering and published that phenomenological research article in the "Journal fo Constructivist Psychology" (Scopus Q1).
- Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
- Taught Business Research Methods to postgraduates
- Built strong rapport with students through class discussions and academic advisement.
- Co-convenor of Game Theory symposium
- Assessed students' progress and provided feedback to enhance learning.
- Mentored several postgraduates and helped them develop industry-specific projects
- Departmental work assigned by the research supervisor and head of department (HOD)
- Attended several conferences, research workshops, and presented research articles.
Client Manager
Pinnacle Transcription Services
2009.11 - 2013.05
- Monitoring overall process functioning, establishing goals, identifying improvement areas, and implementing adequate measures to ensure quality of services provided.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Established standardized measures to reduce process time and improve quality.
- Transformed the performance of the vendors through rigorous audits and training processes for sustaining consistency and accuracy.
- Delegated tasks to existing support team members help solve quality issues.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Managed accounts to retain existing relationships and grow share of business.
- Liaised with the in-house team, vendors, and management teams to develop solutions and accomplish shared objectives.
- Coached and promoted in-house team.
Team Leader
Spryance India Pvt. Ltd
2000.01 - 2008.08
- Managed the very first project that Spryance acquired successfully for six years
- Monitored and analyzed the quality dimensions to ensure adherence
- Composed and delivered weekly reports that combined the incoming quality and the quality delivered
- Helped streamline the workflow process by reducing redundancy
- Coordinated with the business units in the United States and United Kingdom for planning and implementing projects
- Planning, Documentation, Estimation and Tracking for the deliverables.
- Visited clients and various hospitals in the United States to undergo training in Dictaphone platform and oversaw the se^ng up of Dictaphone systems in hospitals and acted as a liaison between the client and production team
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Assisted the operations in critical decision-making processes
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Trained, supervised staff and mentored team members.
Education
Ph.D. - Business Management
Pondicherry University
Karaikal, Puducherry06.2022
MBA - Health Management Services
Anna University
Chennai, Tamil Nadu02.2015
Bachelor of Science - Psychology
University of Madras
Chennai, Tamil Nadu06.2012
Skills
- Technology-based curriculum
- Classroom presentations
- Student research guidance
- Thesis advisement
- Online learning tools
- Lecturing
- Grading
- Academic research
- Tutoring
- Curriculum Development
Software Proficiency : SPSS, Dedoose, NVivo (basic).
Qualitative: Manual thematic coding, content analysis, meaning-making units creation, etc.
Accomplishments
- Presented a paper in the International Conference on Healthcare Systems & Global Business Issues at IMS Unison University, Dehradun, India
- Five-day Scale Development workshop at IIT-M
- Five-day Econometrics workshop at National Institute of
- Technology, Tiruchirappalli
- ICSSR sponsored 10-day workshop on Research Methodology and Data Analysis for Social Sciences at VIT Vellore
- Professor Russell Belk's Qualitative Research Methods and Analysis at IIT-M
- Pre-Conference Research Workshop of ATHENAEUM 2018 on Qualitative
- Research Methods and Application - A Phenomenological Approach organized by Bharathidasan Institute of Management (BIM)
- Two-Day Workshop on Structural Equation Modelling (SEM) using AMOS organized by the Department of Management, Pondicherry University
- Presented a paper titled “Adoption of Cashless Transactions - User Perspective” at the International Conference on Digital Economy at IIM – Raipur
- Raj, L. V., Amilan, S., Aparna, K., & Swaminathan, K. (2023). Factors Influencing the adoption of cashless transactions during COVID-19: an extension of enhanced UTAUT with pandemic precautionary measures. Journal of Financial Services Marketing1-20. https://doi.org/10.1057/s41264-023-00218-8
- Swaminathan, K., & Ramakrishnan, L. (2022). Lived Experiences of Drug-Resistant Tuberculosis survivors - An Interpretative Phenomenological Analysis. Journal of Constructivist Psychology, 35(3), 1095-1105. https://doi.org/10.1080/10720537.2021.1953419
- Swaminathan, K., Ramakrishnan, L., & Krishnamacharyulu, C. S. G. (2020). Tuberculosis Medication Nonadherence-A Qualitative Case Study. The Qualitative Report, 25(7), 1780-1789. https://doi.org/10.46743/2160-3715/2020.3795
___________________________________________________
Scholarly Articles Published (Scopus Q1):
Certification
- Certified Lean Six Sigma Green belt champion by RABSQ, Australia.
- Dictaphone iChart Administrator, Melbourne, Florida, USA in 2005.
Timeline
Assistant Professor
Rajagiri Business School (AACSB And EFMD Accredited)
2023.03 - 2023.11
Assistant Professor
Woxsen University
2022.10 - 2023.02
Postdoctoral Researcher
Indian School of Business
2022.07 - 2022.10
Doctoral Research Scholar
Pondicherry University
2015.10 - 2022.06
Client Manager
Pinnacle Transcription Services
2009.11 - 2013.05
Team Leader
Spryance India Pvt. Ltd
2000.01 - 2008.08
Ph.D. - Business Management
Pondicherry University
MBA - Health Management Services
Anna University
Bachelor of Science - Psychology
University of Madras
- Certified Lean Six Sigma Green belt champion by RABSQ, Australia.
- Dictaphone iChart Administrator, Melbourne, Florida, USA in 2005.
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