Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Karthick TS

Karthick TS

Support Analyst
Chennai

Summary

PROFILE SUMMARY: Experience on Automate the Build and deploy of all internal PHP, Python, Java applications using Ansible, puppet, Jenkins and Shell scripts. Experienced in develop,enhance and maintain the build, deployment and configurations for continuous integration and automate regression and acceptance testing. Experience on Maintain the configuration changes on Environment. Proven experience on create Branching and Tagging concepts in Version Control tool like GIT. Experience in Containerization tool like Docker . Experience in build Docker images such as Docker files. Have excellent problem solving,time management skills, ability to work independently or as part of a team.

Overview

12
12
years of professional experience

Work History

Technical Support Analyst

PDI Technologies
Chennai
02.2020 - Current
  • Software Configuration management (Automate CI & CD pipe using Ansible, Maven, Jenkins & GIT)
  • Creating playbooks in Ansible for configuration and Deployment activities
  • Automating AWS cloud deployments using Shell script and Ansible
  • Configured packages, services using Ansible modules like yum, service, templates, handlers etc
  • Configuring Apache tomcat server using Ansible
  • Configured Jenkins Jobs, install plugins for generating Project artefacts
  • Setup the Nexus Repository for deploy the artefacts
  • Responsible for tagging and maintain code on version control GIT
  • Responsible for creating Builds and Deployments Planes
  • Creating War / Ear files using Maven
  • Perform Build activities using Maven and Jenkins tool
  • Perform Deployment of War files in Tomcat application servers using Shell script and Ansible
  • Automate the build Process Using Jenkins jobs
  • Verify Deployments logs to check for successful deployments
  • Convert the playbooks in Roles for reusability and Scalability
  • Perform deployments to multiple environments like Dev, QA, and UAT environment.

Senior client executive

Medusind solutions
08.2019 - 01.2020
  • International Voice process)
  • Role & Responsibilities:
  • Review and process denied or rejected insurance and healthcare claims on a timely basis
  • In depth analysis required to adequately understand why a claim was denied
  • Follow through with accurate appeal in a timely manner
  • Ensure no denial ever drags out
  • Coordinates and ensure timely and complete follow up to insurance companies

Customer Care Executive (Escalation Desk)

Allsec Technologies
03.2017 - 08.2019
  • Diagnosed and troubleshot technical issues related to computer devices, delivered quality customer service and achieved a 91% satisfaction rating on exit surveys
  • Communicated empathetically with frustrated customers to resolve problems and calmly guided them through the technical support process
  • Maintaining a 100% satisfaction rate with the customer as it’s a escalation desk

Technical support executive

Vsoft Technologies
Chennai
12.2011 - 03.2017
  • Troubleshoot and resolve 25-35 tier I technical issues on a daily basis for Banking process, diagnose hardware and software issues, conduct root-cause analysis, and escalate tier II and tier III issues to appropriate personnel
  • Generate customer satisfaction ratings of 93% and receive recognition from management for achieving a top-three ranking in resolution times across a 30-person team

Education

B.C.A -

C. Kandasamy Naidu College

Higher Education - undefined

SUDDHATHWAITA VAISHANAVA Higher Secondary School

Skills

Technical Skillsundefined

Timeline

Technical Support Analyst

PDI Technologies
02.2020 - Current

Senior client executive

Medusind solutions
08.2019 - 01.2020

Customer Care Executive (Escalation Desk)

Allsec Technologies
03.2017 - 08.2019

Technical support executive

Vsoft Technologies
12.2011 - 03.2017

B.C.A -

C. Kandasamy Naidu College

Higher Education - undefined

SUDDHATHWAITA VAISHANAVA Higher Secondary School

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Karthick TSSupport Analyst