Karthick S
Lead Consultant
Coimbatore
Summary
] Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Senior IT Consultant
ITC INFOTECH
Bangalore
08.2023 - Current
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Technical Process Specialist
Infosys
Bangalore
04.2021 - 08.2022
- Administered and maintained Google Workspace for end to end users ensuring smooth access to Gmail, Google Drive, Google Calendar, and other applications.
- Implemented and maintained security policies, including two-factor authentication and data loss prevention, to safeguard sensitive information.
- Conducted regular training sessions for end-users to maximize utilization of Google Workspace features, resulting in a [percentage]% increase in productivity.
- Collaborated with IT teams to integrate Google Workspace with other business applications, streamlining workflows and enhancing cross-functional collaboration.
- Resolved technical issues and provided timely support to end-users.
Senior Desktop Support Engineer
DXC Technologies
Bangalore
10.2020 - 04.2021
- Provided expert-level technical support to end-users, resolving escalated issues related to desktop hardware, software, and peripherals.
- Collaborated with cross-functional teams to plan and execute technology refresh projects, ensuring seamless transitions to new hardware and software.
- Configured hardware, devices, and software to set up work stations for employees.
- Monitored system performance to maintain system integrity.
Senior IT Operations Associate
Accenture
Bangalore
03.2019 - 10.2020
- Provide comprehensive technical support to end-users, resolving issues related to Office 365
- Implemented security measures, including multi-factor authentication (MFA) and conditional access policies.
- Managed user accounts, groups, and permissions in Office 365, maintaining data integrity and security.
- Implemented and maintained SharePoint Online sites, optimizing document management and collaboration within organization.
- Conducted regular audits of Office 365 configurations to identify and address potential security vulnerabilities.
- Resolved escalated support issues related to Office 365 applications, achieving a [percentage] reduction in ticket resolution time.
Education
B.E - Mechanical Engineering
Dr.N.G.P Institute of Technology
Coimbatore 08.2013 - 05.2017
H.S.C -
GKD Matriculation Hr Sec School
Coimbatore, India 06.2011 - 04.2013
S.S.L.C -
GKD Matriculation Hr Sec School
Coimbatore, India 06.2010 - 04.2011
Skills
Technical Analysis
undefinedTimeline
Senior IT Consultant
ITC INFOTECH
08.2023 - Current
Technical Process Specialist
Infosys
04.2021 - 08.2022
Senior Desktop Support Engineer
DXC Technologies
10.2020 - 04.2021
Senior IT Operations Associate
Accenture
03.2019 - 10.2020
B.E - Mechanical Engineering
Dr.N.G.P Institute of Technology
08.2013 - 05.2017
H.S.C -
GKD Matriculation Hr Sec School
06.2011 - 04.2013
S.S.L.C -
GKD Matriculation Hr Sec School
06.2010 - 04.2011
Personal Information
- Father's Name: SUKUMARAN K
- Mother's Name: PUSHPALATHA K
- Date of Birth: 05/20/96
- Gender: Male
- Nationality: Indian
- Religion: Hindu
Software Expertise
Solid works, AutoCAD, C, C++ (Basic), Azure active Directory, Amazon Web Services (AWS - Associate), MS Office, O365 services., AWS (Associate), O365 Exchange server, GCP, AWS cloud Platform, Azure
Disclaimer
I declare that all the above said information is true to the best of my knowledge and I assure you that I would discharge all my duties to the entire satisfaction of my superiors.
Personal Information
- Father's Name: SUKUMARAN K
- Mother's Name: PUSHPALATHA K
- Date of Birth: 05/20/96
- Gender: Male
- Nationality: Indian
- Religion: Hindu
Software Expertise
Solid works, AutoCAD, C, C++ (Basic), Azure active Directory, Amazon Web Services (AWS - Associate), MS Office, O365 services., AWS (Associate), O365 Exchange server, GCP, AWS cloud Platform, Azure
Disclaimer
I declare that all the above said information is true to the best of my knowledge and I assure you that I would discharge all my duties to the entire satisfaction of my superiors.
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