Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Karthigayan. G

Senior System Administrator
Villupuram

Summary

Seasoned System Administrator 10+years background in Information Technology. Progressive experience marked by continuous contributions above and beyond requirements. Career achievements in large-scale software deployments, network buildouts and data security.

Overview

16
16
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Senior System Administrator

Wipro Limited
Pondicherry
04.2013 - Current
  • As Network administration, maintenance and monitoring various day-to-day operations
  • Managing the Cisco routers, switches, firewalls, LAN and WAN Links
  • Managing tickets and Critical requests of internal requirements
  • Monitoring the LAN and WAN Links and take the immediate actions
  • Troubleshooting with Service providers for Link flaps/Errors
  • Coordinating with the NOC Team of ISP for Leased Line related issues
  • Escalating to the Level 2 team if issues are held in the Network
  • Installing and configuring computer hardware operating systems and applications
  • Updating the system as soon as a new version of application software comes out
  • Installing and configuration of Symantec Endpoint Protection Manager Versions and implemented the policies to preventing systems from attacks by regular updates and monitoring the systems
  • User Access Management : Windows Login account creation and deletion,Group
  • Creation, Group Modification, Computer Account Management and Setting permissions
  • Creating and monitoring server sharing folders with user permission,enable file screening for sharing folders
  • Incident/ Problem Management and Resolution within SLA, Effective handling of production issues and escalations
  • Oversee and support PC, laptop and software deployment in order to prevent viruses
  • Managing the HP servers and Daily Checking the Health Status of the Server, switch
  • Installing and manually configuring the SAP GUI 7.40 Application
  • Installing, configuring & Troubleshooting problems with Microsoft Outlook
  • Providing complete solutions to End-User through Mobile, Email and Remote desktop
  • Maintaining the IT Inventory, IMAC as per corporate manual
  • Installing and configuring the Cisco VPN client and Global Protocol
  • Support the following technologies: Printers, Projector, Video conference(Polycom VC)
  • Responding within agreed time limits to call-outs.
  • Measure the quality of a PC using a predefined set of criteria
  • Record information on products which do not conform to standards
  • Create specification control charts based on the products they are sampling
  • Liaise with engineers and others involved in production in order to create plans to improve product quality
  • Involved in determining the quality standards which a product must meet
  • Make suggestions as to how the quality control process can be improved
  • Spot trends in production line’s output that veers from expected quality
  • Remove all products and materials that fail to meet specifications.
  • Completed reports detailing network and systems performance and downtime issues.
  • Standardized job tasks and trained junior team members on industry best practices and standards.
  • Adopted cost-effective, useful solutions to implement into current systems.
  • Configured, tested and maintained Cisco network equipment to achieve maximum performance.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Worked with users to determine areas of technology in need of improved usability.
  • Integrated and updated software products to boost system compatibility.
  • Contributed to development, administration and testing of disaster recovery plans.
  • Performed software installations and upgrades to Windows operating systems.
  • Spearheaded inventory control measures to replenish and maintain IT equipment.
  • Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
  • Detailed upcoming software upgrades and system sprints to team members.

Quality Controller and Production Engineer

ACE Tech World, ACER
Pondicherry
09.2011 - 03.2013
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Updated quality control standards, methods, and procedures to meet compliance requirements.
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Developed and implemented quality assurance improvements.
  • Performed continuous reviews of quality management system.
  • Rejected materials, components and finished products and documented reasons.
  • Performed root cause analysis on non-compliant parts.

Assistant Lecturer

Scientology NGO, NGO
Pondicherry
08.2009 - 08.2011
  • Conduct a seminar about “Learning How to Learn “in educational institutions
  • Act as a quality controller of seminars
  • Coordinate the team members to run the seminar effectively
  • To give training to the students about how to learn.
  • Developed easy and open rapport with students to encourage engagement and academic progress.
  • Met with students during and after office hours to address concerns and offer feedback.
  • Reviewed teaching activities and identified and implemented strategies to improve student ‎learning outcomes.
  • Prepared and organized different teaching aids for use in classroom.
  • Developed and implemented innovative teaching strategies to engage students in lectures and coursework.

Customer support Executive

Mphasis BPO Service
Pondicherry
12.2007 - 08.2009
  • Listened to customers' questions and concerns to provide answers or responses.
  • Provided customers with updates and periodic statements on service developments and changes in trends.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Implemented project management techniques to overcome obstacles and increase team productivity.

Education

Master of Science - Cyber Forensics And Information Security

University of Madras
Chennai
12.2021 - Current

Bachelor of Science - Computer Science

Sri Aravindar Arts And Science College
Pondicherry
08.2003 - 04.2006

Networking Technologies and Device (CCNA) Course at - Comp. Sci

HCL CDC

Diploma - Networking Technology

TCIL-IT
Pondicherry

Certification in Developing Enterprise Applications & Web Services Using J2EE -Technologies Course at -

NIIT
Pondicherry

Skills

Hardware Knowledgeundefined

Interests

Reading

Yoga

Travel

Blogging

Timeline

Master of Science - Cyber Forensics And Information Security

University of Madras
12.2021 - Current

Senior System Administrator

Wipro Limited
04.2013 - Current

Quality Controller and Production Engineer

ACE Tech World, ACER
09.2011 - 03.2013

Assistant Lecturer

Scientology NGO, NGO
08.2009 - 08.2011

Customer support Executive

Mphasis BPO Service
12.2007 - 08.2009

Bachelor of Science - Computer Science

Sri Aravindar Arts And Science College
08.2003 - 04.2006

Networking Technologies and Device (CCNA) Course at - Comp. Sci

HCL CDC

Diploma - Networking Technology

TCIL-IT

Certification in Developing Enterprise Applications & Web Services Using J2EE -Technologies Course at -

NIIT

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Karthigayan. GSenior System Administrator