Reading
Karthigayan. G
Senior System Administrator
Villupuram
Summary
Seasoned System Administrator 10+years background in Information Technology. Progressive experience marked by continuous contributions above and beyond requirements. Career achievements in large-scale software deployments, network buildouts and data security.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Senior System Administrator
Wipro Limited
Pondicherry
04.2013 - Current
- As Network administration, maintenance and monitoring various day-to-day operations
- Managing the Cisco routers, switches, firewalls, LAN and WAN Links
- Managing tickets and Critical requests of internal requirements
- Monitoring the LAN and WAN Links and take the immediate actions
- Troubleshooting with Service providers for Link flaps/Errors
- Coordinating with the NOC Team of ISP for Leased Line related issues
- Escalating to the Level 2 team if issues are held in the Network
- Installing and configuring computer hardware operating systems and applications
- Updating the system as soon as a new version of application software comes out
- Installing and configuration of Symantec Endpoint Protection Manager Versions and implemented the policies to preventing systems from attacks by regular updates and monitoring the systems
- User Access Management : Windows Login account creation and deletion,Group
- Creation, Group Modification, Computer Account Management and Setting permissions
- Creating and monitoring server sharing folders with user permission,enable file screening for sharing folders
- Incident/ Problem Management and Resolution within SLA, Effective handling of production issues and escalations
- Oversee and support PC, laptop and software deployment in order to prevent viruses
- Managing the HP servers and Daily Checking the Health Status of the Server, switch
- Installing and manually configuring the SAP GUI 7.40 Application
- Installing, configuring & Troubleshooting problems with Microsoft Outlook
- Providing complete solutions to End-User through Mobile, Email and Remote desktop
- Maintaining the IT Inventory, IMAC as per corporate manual
- Installing and configuring the Cisco VPN client and Global Protocol
- Support the following technologies: Printers, Projector, Video conference(Polycom VC)
- Responding within agreed time limits to call-outs.
- Measure the quality of a PC using a predefined set of criteria
- Record information on products which do not conform to standards
- Create specification control charts based on the products they are sampling
- Liaise with engineers and others involved in production in order to create plans to improve product quality
- Involved in determining the quality standards which a product must meet
- Make suggestions as to how the quality control process can be improved
- Spot trends in production line’s output that veers from expected quality
- Remove all products and materials that fail to meet specifications.
- Completed reports detailing network and systems performance and downtime issues.
- Standardized job tasks and trained junior team members on industry best practices and standards.
- Adopted cost-effective, useful solutions to implement into current systems.
- Configured, tested and maintained Cisco network equipment to achieve maximum performance.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Worked with users to determine areas of technology in need of improved usability.
- Integrated and updated software products to boost system compatibility.
- Contributed to development, administration and testing of disaster recovery plans.
- Performed software installations and upgrades to Windows operating systems.
- Spearheaded inventory control measures to replenish and maintain IT equipment.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Detailed upcoming software upgrades and system sprints to team members.
Quality Controller and Production Engineer
ACE Tech World, ACER
Pondicherry
09.2011 - 03.2013
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Developed and implemented quality assurance improvements.
- Performed continuous reviews of quality management system.
- Rejected materials, components and finished products and documented reasons.
- Performed root cause analysis on non-compliant parts.
Assistant Lecturer
Scientology NGO, NGO
Pondicherry
08.2009 - 08.2011
- Conduct a seminar about “Learning How to Learn “in educational institutions
- Act as a quality controller of seminars
- Coordinate the team members to run the seminar effectively
- To give training to the students about how to learn.
- Developed easy and open rapport with students to encourage engagement and academic progress.
- Met with students during and after office hours to address concerns and offer feedback.
- Reviewed teaching activities and identified and implemented strategies to improve student learning outcomes.
- Prepared and organized different teaching aids for use in classroom.
- Developed and implemented innovative teaching strategies to engage students in lectures and coursework.
Customer support Executive
Mphasis BPO Service
Pondicherry
12.2007 - 08.2009
- Listened to customers' questions and concerns to provide answers or responses.
- Provided customers with updates and periodic statements on service developments and changes in trends.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Education
Master of Science - Cyber Forensics And Information Security
University of Madras
Chennai 12.2021 - Current
Bachelor of Science - Computer Science
Sri Aravindar Arts And Science College
Pondicherry 08.2003 - 04.2006
Networking Technologies and Device (CCNA) Course at - Comp. Sci
HCL CDC
Diploma - Networking Technology
TCIL-IT
PondicherryCertification in Developing Enterprise Applications & Web Services Using J2EE -Technologies Course at -
NIIT
PondicherrySkills
Hardware Knowledge
User support
Technical specifications
Project Management
Infrastructure planning
System upgrades
Hardware knowledge
Troubleshooting
Performance Analysis
Program installations
Training and Development
Flexible and Adaptable
Active Listening
Technical Analysis
Product development
Maintenance and Repair
Interests
Yoga
Travel
Blogging
Timeline
Master of Science - Cyber Forensics And Information Security
University of Madras
12.2021 - Current
Senior System Administrator
Wipro Limited
04.2013 - Current
Quality Controller and Production Engineer
ACE Tech World, ACER
09.2011 - 03.2013
Assistant Lecturer
Scientology NGO, NGO
08.2009 - 08.2011
Customer support Executive
Mphasis BPO Service
12.2007 - 08.2009
Bachelor of Science - Computer Science
Sri Aravindar Arts And Science College
08.2003 - 04.2006
Networking Technologies and Device (CCNA) Course at - Comp. Sci
HCL CDC
Diploma - Networking Technology
TCIL-IT
Certification in Developing Enterprise Applications & Web Services Using J2EE -Technologies Course at -
NIIT