Karthik
Software Engineer
Coimbatore,TN
Summary
Skilled DevOps Engineer with 10+ years of hands-on experience supporting, automating, and optimizing mission critical deployments in AWS, leveraging configuration management, CI/CD, and DevOps processes.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work History
DevOps Engineer
Cisco Systems
Bangalore, Karnataka
03.2016 - Current
- Monitored automated build and continuous software integration process to drive build/release failure resolution.
- Worked with cross-functional design teams to create software solutions that elevated client side experience and significantly improved overall functionality and performance.
- Automated and implemented backup and recovery procedures for Hyperflex system.
- Drove project lifespan from concept to final rollout in development, system deployment and testing.
- Create and maintain fully automated CI/CD pipelines for code deployment using Octopus Deploy and Bash Scripts
- Maintain build profiles in Jenkins for CI/CD pipelines
- Built and deployed Docker containers to break up monolithic app into microservices, improving developer workflow, increasing scalability, and optimizing speed
- Wrote Ansible playbook roles to deploy, configure and manage servers
- Rewrote shell deploy scripts, reducing deployment times from 5+ hours to less than 2 minutes
- Installed and configured Nagios to constantly monitor network bandwidth, memory usage, and hard drive status
- Reduced costs by ~$1,000 each month by eliminating unnecessary servers and consolidating databases
Customer Success Engineer
CollabNet ( Now Digital.ai)
Chennai, Tamilnadu
08.2013 - 03.2016
- Responsible for helping customers to transition to Teamforge application.
- Identify bugs in Release deliverables for CI/CD application and work with engineering to deliver fix.
- Containerized deployment of the application to aid support teams in testing the application.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Consistently managed 5-person staff, effectively resolving issues, which resulted in top ranking out of 3 teams.
- Monitored customer service operations to assess agent performance and provide feedback.
Build and Release Engineer
Tech Mahindra
Bangalore, Karnataka
09.2011 - 07.2013
- Tested functional compliance of company products.
- Collaborated with developers and performance engineers to enhance supportability and identify performance bottlenecks.
- Oversaw 20 major new enhancements to existing software systems.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
- Manage Subversion repositories for the different client projects.
- Automated the deployment process using bash script
- Responsible for Configuration control of customer supplier items
Technical Solutions Engineer
Akamai Technologies
Bangalore, Karnataka
02.2011 - 09.2011
- Analyzed CDN business to identify spending trends and growth opportunities, compliance issues, and assisted account teams in target account development.
- Delivered pre-sales technical support for CDN configuration
- Executed troubleshooting and server support in both in-person and remote situations.
- Provided secondary training to personnel struggling with technological tools and systems.
Technical Support Engineer
CollabNet
Chennai, Tamilnadu
05.2007 - 12.2011
- Served as primary point of contact for support relating to owned solutions and products.
- Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
- Developed technical designs for customers, consultants and contractors.
- Provided guidance on installing and integrating CollabNet Enterprise and Teamforge to remote clients.
- Guided clients to use Subversion Version Control system
Education
Master of Science - Software Engineering
Dr Mahalingam College of Engineering And Technolog
06.2001 - 03.2006
Skills
Effective communication
Maintenance and troubleshooting
Shell Script
Ansible
Jenkins
AWS
Docker
Timeline
DevOps Engineer
Cisco Systems
03.2016 - Current
Customer Success Engineer
CollabNet ( Now Digital.ai)
08.2013 - 03.2016
Build and Release Engineer
Tech Mahindra
09.2011 - 07.2013
Technical Solutions Engineer
Akamai Technologies
02.2011 - 09.2011
Technical Support Engineer
CollabNet
05.2007 - 12.2011
Master of Science - Software Engineering
Dr Mahalingam College of Engineering And Technolog
06.2001 - 03.2006