Karthik
Service Engineer
Bangalore
Summary
Experienced Field Service Engineer with 5-year background performing onsite repairs, installations and troubleshooting. Committed to providing optimum service support through phone and personal visits. Proficient in investigating and troubleshooting common problems and providing efficient, courteous and professional repair services.
Overview
5
5
years of professional experience
Work History
Field Service Engineer
TIA Technology India Pvt Ltd
Bengaluru, India(PAN India)
12.2023 - Current
- Performed on-site installation and commissioning of dynamic weighing automation machines, like packing machines, jumbo bag filling machines, batch weighers, weigh feeders, and control panels.
- Enhanced equipment efficiency by developing and implementing commissioning procedures.
- Tested equipment performance, demonstrated operation, and serviced according to best practices.
- Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
- Increased client satisfaction by providing technical support and troubleshooting during the warranty period.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Recommended design changes, upgrades, and replacements to improve system's performance.
- Reduced repeat service calls, by identifying root causes of complex issues and implementing long-term solutions.
Field Service Engineer
Ambetronics Engineers Pvt Ltd
South Region
02.2022 - 11.2023
- Done onsite installation, commissioning, calibration, and troubleshooting of gas leak detectors, analyzers, and control panels.
- Scheduled service calls according to customer location and urgency of need.
- Having good experience in calibration of Electrochemical, Catalytic bead, and IR sensors.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Reduced repeat service calls, meticulously identifying root causes of complex issues and implementing long-term solutions.
- Done documentation as per ISO 9001 Standards.
Technician
Centum Electronics
Bengaluru, India
09.2019 - 01.2022
- Working in Hi-Real, Aerospace & Defense Fabrication Area as an Equipment technician.
- Done programming, operation, and maintenance of Euro placer, BTU, and SPM SMT machines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Conducted detailed diagnostics to identify issues, leading to a decrease in system downtimes.
- Improved system efficiency by implementing regular maintenance schedules for all technical equipment.
Education
High School Diploma -
P.A Polytechnic
Mangalore, India 04.2001 -
Skills
On-Site Support
Service Documentation
Customer Service
Technical Support
Instrumentation calibration
Problem-Solving
Time Management
Languages
Kannada
Bilingual or Proficient (C2)
English
Advanced (C1)
Hindi
Advanced (C1)
Timeline
Field Service Engineer
TIA Technology India Pvt Ltd
12.2023 - Current
Field Service Engineer
Ambetronics Engineers Pvt Ltd
02.2022 - 11.2023
Technician
Centum Electronics
09.2019 - 01.2022
High School Diploma -
P.A Polytechnic
04.2001 -