Karthik A
Business Analyst
Bengalore,Karnataka
Summary
Around 5 years of extensive experience in operations, client handling, business analysis, customer relations, and query handling in both B2B and B2C. Holds MCA degree qualification.
Overview
5
5
years of professional experience
4
4
Certification
Work History
Senior Technical Operation Specialist -L3
Infosys BPM LTD- Google
Bengaluru
01.2024 - Current
- Provided technical support for customers in resolving complex issues.
- Coordinated with other Stakeholders and customers to ensure efficient workflow processes.
- Provided technical support for users experiencing difficulties with the Installation of Google Drive for desktop. Syn drive for desktop and Various queries with Google Collab like calendars, Sheets, Subscription, storage, and sites.
- Analyzed customer needs and recommended appropriate products or services.
- Participated in ongoing training and compliance activities.
- Assisted in Google Workspace Admin console Infrastructure.
Senior Operation Executive
Amazon Development Center
Bengaluru
08.2022 - 10.2023
- Analyzed data from customer surveys, market research and financial reports to inform strategic decision making.
- Facilitated communication between internal teams and external partners regarding operational issues.
- Maintained relationships with stakeholders such as customers, suppliers, and government agencies.
- Extracting the data from Amazon ETL tools by using the SQL queries and analyzing the data to get the exact reports that help in various solutions for the day-to-day wape.
- Created detailed reports on current operations status, potential risks and opportunities and recommended corrective actions as needed.
- Assist the senior management in making detailed analyzing report for the smooth day to day running of wape and other supply chain activities. Increased movement by 60 % to 80 % in increasing the volume of suppychain.
Technical Support Lead
Apps Tek -NTTDATA-Thermofisher (3rd party contract)
Bengaluru
10.2021 - 07.2022
- Working as a Legal Application support lead for Thermo Fisher Scientific.
- Contract Lifecycle Management - Contrax Implementation ContractExpress implementation and upgrade Formverse implementation - contract management tool eDiscovery applications implementation and upgrade - Relativity, Encase iManage implementation Workday Implementation.
Senior Technical Support Engineer
Connectwise Auotmation or Continuum LLC
Pune
03.2020 - 09.2021
- Provide support for Connectwise Automation. Installing and maintaining Automation servers.
- Involve in the database in SQL LOG . and assist various partners in solving their issues. To maintain and Manage the server patch report of the server.
- Assisting clients in troubleshooting various third-party tools like webroot, Bitdefender, Eset, Vipre. providing security to the partners by using profit and sense cure.
- Help to install the connectwise automation in Linux, Mac, and Windows. Help them in scripting issues and patching.
- Follow the ITIL and ITSM infrastructure guidelines. Provide support for the application to the global clients.
Technical Support Engineer
T-Mahindra
Pune
12.2019 - 03.2020
- Got selected for century link project and got trained in ITIL and ITSM.
Education
Master of Computer Applications - Computer Application
Bharathiyar University
Coimbatore04-2011
Skills
- Requirement gathering
- Root Cause analysis
- Swot Analysis
- Requirement Documentation(BRD and FRD)
- Customer Relations
- Interpersonal Communication and coordination
- Project Planning
- Process Analysis
Certification
- Complete Generative AI.
- Business Analyst with Excel fundamentals and Advanced.
- Scrum Mastery: Agile Scrum, Kanban, Agile Project Management, PSM Certification, Leadership, Negotiation, & Productivity.
- Completed Oracle 10 g Database administration
- Completed ITIL and ITSM
Software Languages and Tools
- SQL,Mysql, Oracle, Database,KQL.
- Excel, Google Sheet, KQL, Power BI dashboard, Tableau, Aws Redsheet, Data central, Trellio,
Accomplishments
- Best performer award From vertex altruist August 2016
Languages
Malayalam
Native language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Tamil
Advanced (C1)
C1
German
Beginner
A1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceHealthcare benefitsCareer advancementSoftware
SQL
MY SQL
Oracle
SAP FICO Front end
Net C#
ETL Datacentral
MS office
Interests
Cyber Security
Business Analyst
Operations
Product Support
Timeline
Senior Technical Operation Specialist -L3
Infosys BPM LTD- Google
01.2024 - Current
Senior Operation Executive
Amazon Development Center
08.2022 - 10.2023
Technical Support Lead
Apps Tek -NTTDATA-Thermofisher (3rd party contract)
10.2021 - 07.2022
Senior Technical Support Engineer
Connectwise Auotmation or Continuum LLC
03.2020 - 09.2021
Technical Support Engineer
T-Mahindra
12.2019 - 03.2020
Master of Computer Applications - Computer Application
Bharathiyar University
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