Karthik A
Puducherry
Summary
Dynamic Subject Matter Expert with a proven track record at Cognizant, excelling in inventory management and automation. Leveraged advanced Excel and analytical skills to enhance process efficiencies and quality control, achieving key results. Known for strategic thinking and an innovative mindset, adept at training and mentoring teams to exceed targets.
Overview
6
6
years of professional experience
1
1
Certification
Work History
SME (Catlog Management Specialist)
Cognizant
Chennai
01.2021 - Current
- Get the direct training from the client to prime the team members
- Inventory Management, Handling vendor's high priority ticket and attending client calls on weekly basis
- Monitor & achieve key KRA (Key results Area)
- Provide Automation Ideas and validating the files and delivering to the client within the SLA
- Presenting process related PPTs to the client & Management
- Allocation to the team
- Sending status reports to the management
- Publishing scorecard to the team
- Final Validation Check (Final view process)
- Handle the day-to-day volumes of the assigned tasks and ensure the given SLA are met per quality standards
- Setting daily targets for the team and ensuring adherence to standard operating procedures (SOPs) to achieve cataloguing numbers in terms of go live and site quality on a daily basis
- Oversaw quality control to identify inconsistencies and malfunctions.
- Core Business Metrics - Productivity
- Team Utilisation, Continuous Process Improvements, Content Quality and overall catalog data quality
- Maintain records of day-to-day work by updating trackers to reflect work Done
- Ensured all queries were addressed so that client relationships were maintained
SPE (Catlog Management Specialist)
Lumina Datamatics Limited
Puducherry
08.2018 - 03.2021
- Worked in E-Commerce Data and Quality Analysis Operations for 3.6 years, achieving the preset customer goals by meeting the targets with good productivity and accuracy
- Involved in Product Mapping, Data Validation, Data Enrichment and File Quality Check
- Responsible for making final quality checks in the delivery file that needs to be sent to the client
- Create the work allocation schedule for the team
- Responsible person in maintain the productivity tracker and Quality Report for a team
- Working in the required flexible time and providing support round the clock
- Creating and keep a track of the KPI dashboard, delivery report, accuracy report and client feedback report in organized way
- Documenting the process flow to train the next batch of associates
- Providing the team with real time constructive feedbacks and training
Education
Bachelor of Technology - Electronics and Communication Engineering
Pondicherry University
06.2018
Skills
- Python (Basic)
- Pandas
- PowerBi
- SQL (Basic)
- Advanced Microsoft Office professional
- Decision-making
- Organizational skills
- Catalog Editorial Tool
- Wall-E Tool
- Vantage Tool
- Experience in managing high priority queues
- Advanced Excel knowledge: Pivot tables, complex formulas, lookups
- Training and mentoring
- Strong analytical skills
- Innovative mindset
- Strategic thinking
- Attention to detail
- Problem-solving
- Good Communication
- Ability to work under pressure
- Taking ownership and responsibility
Certification
Certified on PGDCA Course
Certified on Typewriting (Junior, Senior)
Pursuing Data Science Course
Accomplishments and awards
- Streamlined workflow by consolidating lengthy processes and redundant documentation which resulted in more effective and timely completion of Adhoc delivery reports
- Recognised by management for Walmart electronic category projects delivering outstanding results with 98%
- Award from projects higher management for outstanding quality associate in Walmart
Languages
- Tamil
- English
Projects
Walmart content management Acquisition in this operations we have worked on Project Management, Retail Transformation & Retail ops, E-Commerce Operations, Catalog Management and Service Delivery.
Objective
Industrious E-commerce Process SME skilled at recognising innovative business opportunities. Uses strong interpersonal skills to develop strong relationships with clients. Quickly identifies clients' needs, enhancing loyalty to brand.
Personal Information
- Age: 28
- Date of Birth: 03/03/96
- Gender: Male
- Marital Status: Unmarried
Accomplishments
- The “Excellence in Service Award” recognizes an outstanding employee who has demonstrated exceptional performance, dedication, and commitment to the organization throughout the year. This award honors the individual who goes above and beyond in their role, embodying the values of teamwork, leadership, and innovation.
Timeline
SME (Catlog Management Specialist)
Cognizant
01.2021 - Current
SPE (Catlog Management Specialist)
Lumina Datamatics Limited
08.2018 - 03.2021
Bachelor of Technology - Electronics and Communication Engineering
Pondicherry University
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