KARTHIK ACHARY
Education Management
Bengaluru
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Operations Head - South India
FSM EDUCATION PVT. LTD.
3 2017 - Current
- Effectively controlled over Daily operational aspects including Academic Operations, Centre General Administration, and Technical aspects of the centre.
- Handled Inventory of Musical Instruments and other company assets
- Handled Logistics of Inventories to Schools.
- To implement the right processes and practices across the organization.
- Ensured all Business operation activities done on time in a cost-effective way.
- Improved operational management systems, and implement best process and practices.
- Arranged and Managed Vendors for Purchase and overseen warehouse efficiency.
- Worked closely with school management for setting up Music lab infrastructure, and provide requirements and maintenance.
- Help promote a company culture that encourages top performance and high morale.
- Resolved problems, improved operations and provided exceptional service.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Skilled at working independently and collaboratively in a team environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Provided professional services and support in a dynamic work environment.
- Self-motivated, with a strong sense of personal responsibility.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed strong communication and organizational skills through working on group projects.
- Proven ability to learn quickly and adapt to new situations.
- Proven ability to develop and implement creative solutions to complex problems.
- Delivered services to customer locations within specific timeframes.
- Worked effectively in fast-paced environments.
- Demonstrated leadership skills in managing projects from concept to completion.
- Excellent communication skills, both verbal and written.
- Developed strong organizational and communication skills through coursework and volunteer activities.
CO – OWNER
SREE VIDYA KNOWLEDGE CENTRE.
06.2016 - 11.2017
- Develops strategies and initiatives that reflect the organizations goals
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Prepare Business plans that support the operation of the center and adhere to budget
- Creating advertising campaigns, social media campaigns and face-to-face events.
- Established team of motivated and highly skilled employees to help run business.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Managed financial operations and investments to maximize profits and minimize costs.
- Supervised creation of exciting merchandise displays to catch attention of customers.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Assisted in recruiting, hiring and training of team members.
- Established foundational processes for business operations.
- Implemented innovative marketing campaigns to expand customer base and increase brand awareness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Spearheaded community outreach programs, increasing public visibility while giving back to local organizations in need of support.
- Improved operational efficiencies to reduce costs and improve productivity.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Built strong relationships with key stakeholders, enhancing partnerships and fostering mutual growth opportunities.
- Prepared annual budgets with controls to prevent overages.
- Introduced cutting-edge technology solutions to modernize business operations while improving overall efficiency levels.
- Evaluated market trends to identify new revenue streams and diversify product offerings accordingly.
Administrative Head / Executive Assistant
MT EDUCARE LTD.
04.2014 - 06.2016
- The Executive Assistant to the Vice President of the company
- Primary responsibility is to provide logistical support and office coordination, ensuring the installation of appropriate systems and tools for the team’s success
- Prepares for meetings / Seminars, including ordering lunch, booking conference rooms, setting up projector
- Validate and mail all MIS reports related to productivity of branches to H.O
- Monitoring Timely Service and Maintenance from concern vendors of necessary equipment i.e.(AC/Electric/Telephone/Drinking Water/Tea Vendor/Pest control Fire & Safety etc.) Raising various requisitions for maintenance, project, study material and all office consumables
- Effective control over Daily operational aspects including Academic Operations, Centre General Administration, Admission Administration, Customer Service and Technical aspects of the branch
- Ensuring customer satisfaction by maintaining the quality of services through SOPs adherence and training & development of the team
- Ensuring overall punctuality & discipline in the centre
- To ensure publicity through promotional and marketing activities in the locality for lead generation
- Plan & Implement strategy for achieving the admission target for the centres
- Providing Job training to the new recruits and assist team members in understanding their role and subsequent contribution / results expected of them
- Maintaining smooth & harmonious working relationship between teachers, Students, Parents with a view of improving the overall image & brand equity of the organization
- Maintaining relationship with various schools, colleges, local community & other area specific community bodies to promote & collect data-base for new admissions
- Approving and verifying vouchers for all centre related payments
- Ensuring timely statements like Salary statements, Teachers muster, Paper Corrector, Supervisor statements, Petty cash statements, etc.
- Evaluated customer needs and feedback to drive product and service improvements.
- Streamlined workflow processes within the office environment to improve productivity levels among staff members.
- Offered technical support and troubleshot issues to enhance office productivity.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Collected data, input records, and protected electronic files.
Senior Process Trainer
MT Educare
04.2012 - 03.2014
- Collaborated with cross-functional teams to identify areas of improvement in existing processes and develop tailored training solutions.
- Established and maintained quality control standards.
- Developed new and improved training programs to fit underserved areas.
- Conducted regular audits of internal processes to ensure compliance with established standards and policies.
- Communicated with sales team to maintain firm grasp of training requirements.
- Led process improvement initiatives, identifying inefficiencies in workflows and implementing strategies to optimize productivity.
- Coordinated closely with human resources in identifying skills gaps among employees and designing targeted training programs to address them.
- Proved successful working within tight deadlines and a fast-paced environment.
- Provided subject matter expertise on all company offerings.
- Evaluated and improved existing training materials to ensure accuracy, relevance, and effectiveness.
- Worked with vendors to customize courseware to accommodate business needs.
- Developed job-specific competencies and performance standards.
Center Manager
MT Educare
04.2010 - 03.2012
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Prepared annual budgets with controls to prevent overages.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Plan & Implement strategy for achieving the admission target for the centre.
- Ensured compliance with all relevant regulations, maintaining a safe and secure environment for staff members and clients alike.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
- Enhanced customer satisfaction by implementing efficient service delivery strategies and streamlining center operations.
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reported issues to higher management with great detail.
- Maintained accurate records of all transactions at the center, ensuring transparency in financial reporting for internal stakeholders.
- Streamlined scheduling procedures to optimize resource allocation, resulting in better overall management of the center''s workload.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Coordinated events and promotions at the center, generating increased foot traffic and sales revenue through targeted marketing efforts.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Worked flexible hours across weekend, and holiday shifts.
- Ensured timely completion of course, assessments of all students
- Built relationship with school authority for Business promotion.
Counsellor
MT Educare
04.2007 - 03.2010
- Reduced customer churn rate by anticipating needs proactively, offering value-added services or discounts as appropriate.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Kept detailed records of daily activities through online customer database.
- Negotiated prices, terms of sales and service agreements.
- Collaborated with marketing team to develop targeted promotional campaigns that drove increased engagement from prospective customers.
- Maintained current knowledge of evolving changes in marketplace.
- Informed customers of promotions to increase sales productivity and volume.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Presented professional image consistent with company's brand values.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Monitored industry news and trends to stay up-to-date on competitive landscape.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Answered customers' questions regarding products, prices, and availability.
- Achieved or exceeded company-defined sales quotas.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Education
MBA - Operations Management
NIMS
MumbaiB.Com - undefined
N.E.S. Ratnam College /Mumbai University
Skills
Multitasking
Business Strategy
Quality Assurance
Friendly, Positive Attitude
Problem Resolution
Team building
Calm Under Pressure
Troubleshooting
Active Listening
Multitasking
Data Management
Analytical Thinking
Residence Address
3rd B Cross, Eighth Block, Near Adugodi Maternity Hospital, Bengaluru, Karnataka, 560095
Personal Information
- Date of Birth: 11/17/85
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Languages
English, Hindi, Marathi, Tamil
Timeline
CO – OWNER
SREE VIDYA KNOWLEDGE CENTRE.
06.2016 - 11.2017
Administrative Head / Executive Assistant
MT EDUCARE LTD.
04.2014 - 06.2016
Senior Process Trainer
MT Educare
04.2012 - 03.2014
Center Manager
MT Educare
04.2010 - 03.2012
Counsellor
MT Educare
04.2007 - 03.2010
Operations Head - South India
FSM EDUCATION PVT. LTD.
3 2017 - Current
MBA - Operations Management
NIMS
B.Com - undefined
N.E.S. Ratnam College /Mumbai University