Summary
Overview
Work History
Education
Skills
Residence Address
Personal Information
Languages
Timeline
Generic
KARTHIK ACHARY

KARTHIK ACHARY

Education Management
Bengaluru

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

17
17
years of professional experience

Work History

Operations Head - South India

FSM EDUCATION PVT. LTD.
3 2017 - Current
  • Effectively controlled over Daily operational aspects including Academic Operations, Centre General Administration, and Technical aspects of the centre.
  • Handled Inventory of Musical Instruments and other company assets
  • Handled Logistics of Inventories to Schools.
  • To implement the right processes and practices across the organization.
  • Ensured all Business operation activities done on time in a cost-effective way.
  • Improved operational management systems, and implement best process and practices.
  • Arranged and Managed Vendors for Purchase and overseen warehouse efficiency.
  • Worked closely with school management for setting up Music lab infrastructure, and provide requirements and maintenance.
  • Help promote a company culture that encourages top performance and high morale.
  • Resolved problems, improved operations and provided exceptional service.
  • Paid attention to detail while completing assignments.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Skilled at working independently and collaboratively in a team environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Provided professional services and support in a dynamic work environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed strong communication and organizational skills through working on group projects.
  • Proven ability to learn quickly and adapt to new situations.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Delivered services to customer locations within specific timeframes.
  • Worked effectively in fast-paced environments.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Excellent communication skills, both verbal and written.
  • Developed strong organizational and communication skills through coursework and volunteer activities.

CO – OWNER

SREE VIDYA KNOWLEDGE CENTRE.
06.2016 - 11.2017
  • Develops strategies and initiatives that reflect the organizations goals
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Prepare Business plans that support the operation of the center and adhere to budget
  • Creating advertising campaigns, social media campaigns and face-to-face events.
  • Established team of motivated and highly skilled employees to help run business.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Managed financial operations and investments to maximize profits and minimize costs.
  • Supervised creation of exciting merchandise displays to catch attention of customers.
  • Collaborated with co-owner on strategic planning initiatives for long-term business success.
  • Assisted in recruiting, hiring and training of team members.
  • Established foundational processes for business operations.
  • Implemented innovative marketing campaigns to expand customer base and increase brand awareness.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Spearheaded community outreach programs, increasing public visibility while giving back to local organizations in need of support.
  • Improved operational efficiencies to reduce costs and improve productivity.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Built strong relationships with key stakeholders, enhancing partnerships and fostering mutual growth opportunities.
  • Prepared annual budgets with controls to prevent overages.
  • Introduced cutting-edge technology solutions to modernize business operations while improving overall efficiency levels.
  • Evaluated market trends to identify new revenue streams and diversify product offerings accordingly.

Administrative Head / Executive Assistant

MT EDUCARE LTD.
04.2014 - 06.2016
  • The Executive Assistant to the Vice President of the company
  • Primary responsibility is to provide logistical support and office coordination, ensuring the installation of appropriate systems and tools for the team’s success
  • Prepares for meetings / Seminars, including ordering lunch, booking conference rooms, setting up projector
  • Validate and mail all MIS reports related to productivity of branches to H.O
  • Monitoring Timely Service and Maintenance from concern vendors of necessary equipment i.e.(AC/Electric/Telephone/Drinking Water/Tea Vendor/Pest control Fire & Safety etc.) Raising various requisitions for maintenance, project, study material and all office consumables
  • Effective control over Daily operational aspects including Academic Operations, Centre General Administration, Admission Administration, Customer Service and Technical aspects of the branch
  • Ensuring customer satisfaction by maintaining the quality of services through SOPs adherence and training & development of the team
  • Ensuring overall punctuality & discipline in the centre
  • To ensure publicity through promotional and marketing activities in the locality for lead generation
  • Plan & Implement strategy for achieving the admission target for the centres
  • Providing Job training to the new recruits and assist team members in understanding their role and subsequent contribution / results expected of them
  • Maintaining smooth & harmonious working relationship between teachers, Students, Parents with a view of improving the overall image & brand equity of the organization
  • Maintaining relationship with various schools, colleges, local community & other area specific community bodies to promote & collect data-base for new admissions
  • Approving and verifying vouchers for all centre related payments
  • Ensuring timely statements like Salary statements, Teachers muster, Paper Corrector, Supervisor statements, Petty cash statements, etc.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Streamlined workflow processes within the office environment to improve productivity levels among staff members.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Collected data, input records, and protected electronic files.

Senior Process Trainer

MT Educare
04.2012 - 03.2014
  • Collaborated with cross-functional teams to identify areas of improvement in existing processes and develop tailored training solutions.
  • Established and maintained quality control standards.
  • Developed new and improved training programs to fit underserved areas.
  • Conducted regular audits of internal processes to ensure compliance with established standards and policies.
  • Communicated with sales team to maintain firm grasp of training requirements.
  • Led process improvement initiatives, identifying inefficiencies in workflows and implementing strategies to optimize productivity.
  • Coordinated closely with human resources in identifying skills gaps among employees and designing targeted training programs to address them.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Provided subject matter expertise on all company offerings.
  • Evaluated and improved existing training materials to ensure accuracy, relevance, and effectiveness.
  • Worked with vendors to customize courseware to accommodate business needs.
  • Developed job-specific competencies and performance standards.

Center Manager

MT Educare
04.2010 - 03.2012
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Prepared annual budgets with controls to prevent overages.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Plan & Implement strategy for achieving the admission target for the centre.
  • Ensured compliance with all relevant regulations, maintaining a safe and secure environment for staff members and clients alike.
  • Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
  • Checked facility, employee work and service levels to maintain compliance with company and industry standards.
  • Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
  • Enhanced customer satisfaction by implementing efficient service delivery strategies and streamlining center operations.
  • Assisted in recruiting, hiring and training of team members.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reported issues to higher management with great detail.
  • Maintained accurate records of all transactions at the center, ensuring transparency in financial reporting for internal stakeholders.
  • Streamlined scheduling procedures to optimize resource allocation, resulting in better overall management of the center''s workload.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Coordinated events and promotions at the center, generating increased foot traffic and sales revenue through targeted marketing efforts.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Worked flexible hours across weekend, and holiday shifts.
  • Ensured timely completion of course, assessments of all students
  • Built relationship with school authority for Business promotion.


Counsellor

MT Educare
04.2007 - 03.2010
  • Reduced customer churn rate by anticipating needs proactively, offering value-added services or discounts as appropriate.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Kept detailed records of daily activities through online customer database.
  • Negotiated prices, terms of sales and service agreements.
  • Collaborated with marketing team to develop targeted promotional campaigns that drove increased engagement from prospective customers.
  • Maintained current knowledge of evolving changes in marketplace.
  • Informed customers of promotions to increase sales productivity and volume.
  • Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
  • Presented professional image consistent with company's brand values.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Monitored industry news and trends to stay up-to-date on competitive landscape.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Answered customers' questions regarding products, prices, and availability.
  • Achieved or exceeded company-defined sales quotas.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.

Education

MBA - Operations Management

NIMS
Mumbai

B.Com - undefined

N.E.S. Ratnam College /Mumbai University

Skills

Multitasking

undefined

Residence Address

3rd B Cross, Eighth Block, Near Adugodi Maternity Hospital, Bengaluru, Karnataka, 560095

Personal Information

  • Date of Birth: 11/17/85
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Unmarried

Languages

English, Hindi, Marathi, Tamil

Timeline

CO – OWNER

SREE VIDYA KNOWLEDGE CENTRE.
06.2016 - 11.2017

Administrative Head / Executive Assistant

MT EDUCARE LTD.
04.2014 - 06.2016

Senior Process Trainer

MT Educare
04.2012 - 03.2014

Center Manager

MT Educare
04.2010 - 03.2012

Counsellor

MT Educare
04.2007 - 03.2010

Operations Head - South India

FSM EDUCATION PVT. LTD.
3 2017 - Current

MBA - Operations Management

NIMS

B.Com - undefined

N.E.S. Ratnam College /Mumbai University

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KARTHIK ACHARYEducation Management