Karthik A D

Facilities and Maintenance Management

• Managed preventive and predictive maintenance across 10 fulfillment centers and 85+ dark stores, achieving 98% infrastructure uptime.
• Created and implemented a 52-week preventive maintenance calendar, integrating asset schedules, and OEM complaint tracking to expedite issue resolution.
• Conducted regular inspections of physical assets, identifying repair or replacement needs to avoid costly escalations.
• Negotiated AMC/CAMC contracts, maintaining costs below 2% of asset value while securing strong SLAs and annual spare-part agreements, cutting purchase delays by 60%.
• Oversaw equipment installation, maintenance, and repairs, coordinating both internal teams and external vendors for quality service delivery.
• Implemented energy audits and saving initiatives, reducing energy consumption and associated costs.

Vendor & Contract Management

• Scoped, onboarded, and managed vendors for civil works, electrical services, and facility management, achieving a 50% to 60% reduction in monthly OPEX.
• Maintained vendor and payment trackers, ensuring timely processing of utilities and invoices, reducing payment delays by 18%, and enhancing vendor satisfaction.
• Leveraged long-term vendor relationships to negotiate cost savings through service contracts.

Operational Efficiency & Safety

• Led manpower planning and work distribution across fulfillment centers and stores, optimizing resource allocation, and boosting productivity.
• Implemented 5S methodology within warehouses and stores, improving operational accuracy and efficiency.
• Conducted regular EHS and risk audits, improving compliance by 22%, and reducing workplace incidents by 40%.
• Developed and enforced safety protocols and emergency response procedures, minimizing disruption during crisis management of cold chain assets, with zero downtime incidents.
• Coordinated space planning to optimize facility usage, as per evolving business needs.

Team Leadership & Development

• Supervised daily operations to meet performance, quality, and service benchmarks across stores and fulfillment centers.
• Mentored junior staff, providing guidance for professional growth, and conducting performance evaluations with constructive feedback.
• Designed and delivered staff training programs to enhance product knowledge and customer service capabilities.
• Scheduled staff shifts strategically to maintain proper coverage during peak hours, without exceeding labor budgets.
• Supported recruiting, interviewing, hiring, and onboarding to maintain optimal staffing levels.

Customer Experience & Store Management

• Maintained clean, safe, and organized store environments to enhance the customer experience.
• Assisted customers hands-on, understood their needs, and kept abreast of consumer preferences to address complaints and improve satisfaction.
• Managed inventory levels effectively through regular counts, addressing discrepancies, and forecasting to minimize stockouts, and reduce costs.
• Assisted in budget preparation and managed store finances to align with strategic financial goals.

Sustainability & Continuous Improvement

• Implemented waste reduction initiatives, including recycling programs and environmentally responsible vendor partnerships.
• Utilized industry benchmarking data to drive continuous improvement across facilities management operations.
• Documented and monitored pricing, energy consumption, and operational activity reports to support strategic decision-making.

• Directed infrastructure projects worth over ₹8 Cr for fulfillment centers and dark stores nationwide, driving operational capacity expansion.
• Coordinated with design and electrical teams to finalize layouts, prepare BOQs, and secure budget approvals aligned with business needs.
• Managed end-to-end vendor onboarding, procurement, and execution, ensuring smooth, defect-free handovers to operations.
• Established detailed project plans, scopes of work, and monitored daily site progress to meet strict timelines and quality standards.
• Developed robust vendor trackers for dispatch, delivery, and project status updates; successfully reduced procurement costs by 30% through effective negotiation.
• Collaborated with finance to maintain transparent payment tracking, and timely invoice processing for vendor satisfaction.
• Worked closely with HSE and Operations teams to secure site clearances, and expedite the seamless handover of completed stores.
• Presented status updates, budget vs. Capex analysis, and site progress reports to management to facilitate faster decision-making and launches.

• Collected required property lists with detailed specifications, including Google coordinates, carpet area, parking, power supply, and more.
• Coordinated with consultants and operations teams to assess potential properties through joint site visits.
• Managed leads from consultants and personal sources, and updated property details on Google to increase visibility.
• Negotiated lease terms to achieve 18–24% rent reductions below landlords' initial rates for dark stores.
• Secured management approval and coordinated the issuance of Letters of Intent (LOI), ensuring timely landlord signatures.
• Followed up on the scope of work post-LOI, and transitioned properties efficiently to the Project department.
• Reviewed and finalized lease agreements with the legal and finance teams, ensuring thorough documentation and approvals.
• Created and managed project budgets, coordinating vendor quotations, and infrastructure planning for smooth operations handovers.
• Planned project timelines and ensured 100% facility and asset availability during infrastructure creation.
• Facilitated cross-functional coordination to define objectives, deliverables, and resource needs across multiple teams.