Summary
Overview
Work History
Education
Skills
Timeline
playing chess
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Karthik Annadurai

Customer Service Executive
Mayiladuthurai

Summary

Dynamic professional with a proven track record at AI Airport Service Limited, excelling in customer service and problem-solving. Enhanced customer loyalty through empathetic complaint resolution and improved operational efficiency. Skilled in data analysis and effective communication, fostering teamwork and collaboration to drive business success.

Overview

8
8
years of professional experience

Work History

Customer Service Executive

AI AIRPORT SERVICE LIMETED
06.2022 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Coordinating with other departments, such as flight operations, maintenance, and ground operations, for charter/non-scheduled flights.
  • Improved resolution time with effective problem-solving for customer complaints.

Security Supervisor

BHARATHIYAM SECURITY SERVICES
09.2018 - 03.2021
  • Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
  • Recorded incident reports with detailed accounts of occurrences.
  • Conducted regular patrols of facility to detect and deter security threats.
  • Oversaw team of security officers and managed scheduling and performance evaluations.

Data Analyst

I Marq Solution Pvt Limited
12.2017 - 08.2018


  • Improved decision-making processes with accurate data analysis and visualization techniques.
  • Utilized data visualization tools to effectively communicate business insights.

Education

MBA - Airline And Airport Management

KASTHURI INSTITUTE OF MANAGEMENT STUDIES
Coimbatore, India
04.2001 -

BBA - Business Administration And Management

AVC COLLEGE OF ARTS AND SCIENCES
Mayiladuthurai, India
04.2001 -

Skills

Customer service

Timeline

Customer Service Executive

AI AIRPORT SERVICE LIMETED
06.2022 - Current

Security Supervisor

BHARATHIYAM SECURITY SERVICES
09.2018 - 03.2021

Data Analyst

I Marq Solution Pvt Limited
12.2017 - 08.2018

MBA - Airline And Airport Management

KASTHURI INSTITUTE OF MANAGEMENT STUDIES
04.2001 -

BBA - Business Administration And Management

AVC COLLEGE OF ARTS AND SCIENCES
04.2001 -

playing chess

Every move define your goal.

Karthik AnnaduraiCustomer Service Executive