Karthik Annadurai
Customer Service Executive
Mayiladuthurai
Summary
Dynamic professional with a proven track record at AI Airport Service Limited, excelling in customer service and problem-solving. Enhanced customer loyalty through empathetic complaint resolution and improved operational efficiency. Skilled in data analysis and effective communication, fostering teamwork and collaboration to drive business success.
Overview
8
8
years of professional experience
Work History
Customer Service Executive
AI AIRPORT SERVICE LIMETED
06.2022 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Coordinating with other departments, such as flight operations, maintenance, and ground operations, for charter/non-scheduled flights.
- Improved resolution time with effective problem-solving for customer complaints.
Security Supervisor
BHARATHIYAM SECURITY SERVICES
09.2018 - 03.2021
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Recorded incident reports with detailed accounts of occurrences.
- Conducted regular patrols of facility to detect and deter security threats.
- Oversaw team of security officers and managed scheduling and performance evaluations.
Data Analyst
I Marq Solution Pvt Limited
12.2017 - 08.2018
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Utilized data visualization tools to effectively communicate business insights.
Education
MBA - Airline And Airport Management
KASTHURI INSTITUTE OF MANAGEMENT STUDIES
Coimbatore, India 04.2001 -
BBA - Business Administration And Management
AVC COLLEGE OF ARTS AND SCIENCES
Mayiladuthurai, India 04.2001 -
Skills
Customer service
Timeline
Customer Service Executive
AI AIRPORT SERVICE LIMETED
06.2022 - Current
Security Supervisor
BHARATHIYAM SECURITY SERVICES
09.2018 - 03.2021
Data Analyst
I Marq Solution Pvt Limited
12.2017 - 08.2018
MBA - Airline And Airport Management
KASTHURI INSTITUTE OF MANAGEMENT STUDIES
04.2001 -
BBA - Business Administration And Management
AVC COLLEGE OF ARTS AND SCIENCES
04.2001 -
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