Summary
Overview
Work History
Education
Skills
Accomplishments
Currentaddress
Personal Information
Certification
Timeline
BusinessAnalyst

Karthik Arumugam

Chennai

Summary

To leverage my skills and talents in contributing to the growth of an organization while advancing my career.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Business Manager (Tamil Nadu)

Magickhome Interiors Pvt. Ltd.
02.2023 - Current
  • Led the successful launch of the flagship experience center in Chennai and the second center in Coimbatore
  • Established and developed a high-performing team of over 20 sales and designers through recruitment and training initiatives
  • Surpassed business targets by an impressive 250% in the inaugural year
  • Attained an A+ rating in the first-year appraisal, underscoring exceptional performance and leadership
  • Generated a remarkable revenue of over 13 crore INR, significantly impacting the builder channel business
  • Instrumental in the launch and customization of the CRM tool, contributing to enhanced operational efficiency
  • Drove participation in builder events, leading the team to accomplish a record-breaking order book of 2 crore INR in a single day
  • Mentored and coached 2 team members.

Assistant Sales Manager

Homelane.com
  • Managed Homelane Interiors' Experience Center
  • Devised strategies to achieve targets
  • Led a sales team of 6 Relationship Managers, providing training and support to meet individual and team goals
  • Forecasted sales on a weekly basis based on client pipeline and probability
  • Maintained input metrics hygiene (L, CPFL, Overdues)
  • Managed lead cycles and ensured conversion targets from leads to meetings to orders
  • Supported low-performing Relationship Managers with Performance Improvement Plans
  • Analyzed competitor offerings and adjusted business plans accordingly
  • Increased business through customer and staff referrals
  • Managed Channel Partner/Offline business for Chennai, maintaining relationships and onboarding new partners
  • Explored and established new B2B business opportunities.

Operations Manager & PRO

Providence Mall
  • Identified and addressed operational gaps in the mall
  • Recruited, trained, and managed operational staff including Housekeeping, Security, and Lift Operators
  • Created SOPs and checklists for staff compliance
  • Scheduled staff attendance weekly and monthly
  • Planned and executed mall events in coordination with the marketing team
  • Handled customer queries in-person and on social media
  • Conducted Fire & Emergency Evacuation drills.

Store Manager

Park Avenue
  • Managed end-to-end store operations
  • Ensured compliance with SOPs
  • Conducted visual merchandising
  • Maintained store upkeep and managed inventory
  • Set and achieved sales forecasts and KPIs
  • Recruited and trained new staff, ensuring high customer satisfaction.

Store Manager

Bouteak
  • Managed furniture showroom sales and customer relationships
  • Maintained store and warehouse inventory
  • Designated tasks to staff and handled cash management
  • Recruited and trained new staff, and explored new business ventures.

Demonstration Specialist

Bose Corporation
  • Managed store operations and met monthly sales targets
  • Sold high-value audio systems and ensured excellent customer experience
  • Maintained store data and reported daily
  • Achieved 120% of the given budget every month.

Business Analyst 2

Barclays Shared Services
  • Processed global payments for Barclays bank
  • Routed and repaired payments, handled high-value transactions
  • Made and received customer verification calls
  • Created hourly Rag reports and handled routing queries
  • Trained in 3 sub-processes.

Technical Support Executive

Sutherland Global Services Pvt Ltd.
  • Worked as a Consultant for Symantec Inc
  • Sold virus removal services and optimized computer performance
  • Troubleshot technical issues and achieved sales targets
  • Handled global customer queries.

Education

Skills

  • Operating Systems: Windows XP, Vista, 7, 10, 11, 365
  • Applications: MS Excel, PowerPoint, Word
  • Languages: English, Tamil

Accomplishments

  • Excellent communication and presentation skills.
  • Awarded Best Rookie Performer at Sutherland Global Services.
  • Won 'Rising Star' award twice at Barclays Shared Services.
  • Achieved 100% sales target at Bose for the first time since store opening.
  • Organized COVID Vaccination Drive at Homelane.com.
  • Won Best Skipper of the Month at Homelane.com.
  • Got promoted from Deputy Manager grade to Manager grade at Magickhome as a result of comprehensive excellence in growth and initiatives.

Currentaddress

J-88, First Floor, Barathi Street, Pari Nagar, Jafferkhanpet, Chennai - 600088.

Personal Information

  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Certification

  • Sales Forecasting (Linkedin)
  • Sales: Closing Strategies (Linkedin)
  • Harappa Education: Accelerated Management Program

Timeline

Business Manager (Tamil Nadu)

Magickhome Interiors Pvt. Ltd.
02.2023 - Current

Assistant Sales Manager

Homelane.com

Operations Manager & PRO

Providence Mall

Store Manager

Park Avenue

Store Manager

Bouteak

Demonstration Specialist

Bose Corporation

Business Analyst 2

Barclays Shared Services

Technical Support Executive

Sutherland Global Services Pvt Ltd.

Karthik Arumugam