Karthik Arun
Customer Support Specialist, Technical Specialist, Training Specialist, Quality Specialist, Communication Specialist.
Bangalore,Karnataka
Summary
I am a talented and enthusiastic & my aim is to associate with the organization that provides me an opportunity to show my skills &improve my knowledge with the latest trends with more than 5 years’ experience in BPO I am currently seeking position to take my career to the next level.
Reliable professional with experience in optimizing administrative and operational processes. Proven ability to manage multiple projects and prioritize tasks to meet deadlines.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Senior Process Associate
JustEnergy
Bangalore
11.2021 - 03.2023
- Met month-end reporting objectives and deadlines.
- Supervised processes to eliminate weak points or bottlenecks in business operations.
- Participated in special projects to increase productivity and make meaningful impact on company and mission.
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
- Identified modifications to processes and procedures that would promote better efficiency.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Monitored and reported on process performance to verify compliance with established standards.
- Determined and recommended methods to implement improvement opportunities.
Team Lead
Ritand Associates
Bangalore
11.2017 - 03.2020
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Trained new team members by relaying information on company procedures and safety requirements.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Coached team members in techniques necessary to complete job tasks.
- Audited team performance and compliance with Monthly calls and to Meet KPI standards.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Held weekly team meetings to inform team members on company news and updates.
Sr.CSR
Convergys India Pvt Ltd
02.2016 - 10.2017
- Best Employee for 3 months
CSR
Serco Global Solution
03.2014 - 09.2015
- Best Employee of the year
Education
S.S.L.C -
Sri Raghavendra Vidhaya Samasthe
Bangalore India 06.2008 - 05.2009
2nd P.U.C -
Silicon City College
Bangalore India 06.2010 - 05.2011
Skills
Managing Team & Auditing Calls & EmailInvolving with Client's to Provide the Project withAccuracyTraining new Batch with projectCustomer service oriented skills – Ability to deal withIrate customers using excellent interpersonal-Communication skillsUnderstands new concepts easily – Quick learnerAbility to handle stress Computer literateReliablePERSONAL PROJECTS
Building Knowledge Base for the Agents to Ease the Work load Work (10/2018 - 01/2019)
Best Employee of the Year (10/2018 - 01/2019)ACHIEVEMENTSBest Employee of the YearLANGUAGESEnglish (Full Professional Proficiency)
Kannada
Hindi
Verbal and written communication
Organization and Time Management
Client payroll
Timeline
Senior Process Associate
JustEnergy
11.2021 - 03.2023
Team Lead
Ritand Associates
11.2017 - 03.2020
Sr.CSR
Convergys India Pvt Ltd
02.2016 - 10.2017
CSR
Serco Global Solution
03.2014 - 09.2015
2nd P.U.C -
Silicon City College
06.2010 - 05.2011
S.S.L.C -
Sri Raghavendra Vidhaya Samasthe
06.2008 - 05.2009