Karthik Arunachalam
Sr.Project Manager
Chennai
Summary
Highly experienced professional with a strong background in application support and technology consulting. Started career at HP in 2006 as an application support engineer for HP-IT, GADSC services in Bangalore. Served as a Clearcase-Multisite Admin for the HP Global soft from 2008 to 2010, supporting Nokia-NSN under the CME vertical. Transitioned to the ALU account (now Nokia) in 2011 as a Technology Consultant, providing critical application support. Joined AIMIA (now Aeroplan-AirCanada) in November 2016 as an offshore operations lead, overseeing TRP Cars go-live and sysadmin operations for Layer7/Splunk/Dynatrace. Strong focus on change management and deployment planning, played a key role in ensuring smooth execution. Worked as an RDM-Release and Deployment Management professional for the Aeroplan/AirCanada account from 2018 to 2020, demonstrating expertise in configuration, change, and release management. Joined Energy Harbor/Vistra in October 2021 as an offshore Project Manager, responsible for handling NSSR projects and PMO operations.
Overview
19
19
years of professional experience
4
4
Certifications
3
3
Languages
Work History
Offshore Sr. Project Manager
DXC Technology
10.2021 - 03.2025
- As a PM. My role comprises of handling multiple NSSR from Project approval/Initiation-Kickoff till Project closure
- Maintaining and updating Project management documents -Schedule,cost,kickoff documentation and Project meeting minutes into respective project folder structure
- Updating Project weekly status updates on DXC and client portals
- As Energy Harbor is a Platinum account. Responsible for collecting and submission of Account delivery maturity framework assessment of EH account projects.
- Initiates PCR-Project Change request for Projects exceeding Budget value and seeks approval from Solutioning team towards submission of PCR
- Maintaining Project time tracker and on-time monthly submission of billing/invoice details to Invoice team
- Worked on more challenging Project in 2023-SAP S4 migration project. My role comprises of taking care of Project financials for this big project and was working on cut-over activities on NON-SAP activity readiness. Project went successfully go-live on Sept 5th 2023
- Successfully completed critical project deliverables on NIX-Illuminate Project outstanding project items from Nov to Feb 2024
- Provided extended support/assistance on PMO activities on NON-App Vistra activites from March 1st
- As part of EH-Vistra transition projects-As a PM. successfully transitioned critical security deliverable projects in 2024 on CrowdStrike/Tenable/Zscaler/PAM/MFA projects
- Ongoing projects on Infrastructure side- On-prem server builds and Citrix upgrade projects
Communication Point of Contact
DXC Technology
03.2021 - 06.2021
- Acted as communication point of contact for issues raised on DXC workplace on Jira,Confluence,github,Jenkins and artifactory tools
- Maintain and update of documentation on code repositories in github for all the five tools
- Handling issues through github for jira,confluence,github,artifactry admin activities
Offshore Operations Support Lead, Release Manager
AIMIA
11.2016 - 02.2021
- Company Overview: T-retail platform connects to your travel accumulation partners directly and integrates their products into the redemption shop.
- Involved in project activities of TRP Cars go live
- Change management on ITO as well Apps for Application Go live
- Involved with ITO network and linux team on setting up TRP environment go live
- Leading the offshore team for successful deployment of TRP Cars Sprint for go live
- Provided Knowledge sharing sessions to new members for the team
- Involved in Sprint planning sessions and scrum for TRP CARS/Hotels-go live
- T-retail platform connects to your travel accumulation partners directly and integrates their products into the redemption shop.
Release and Deployment Manager
Aeroplan
10.2018 - 11.2020
- Migrations of applications in Jenkins to form a CICD pipeline.
- Creation of new projects in GIT and then creation of branches as per the standard.
- Exposure to the Azure container registry with all the project created Docker images and versioning it accordingly as per the new builds.
- Involed in JIRA dashboards as part of the project plan and resolving the tickets assigned to me as part of the project plan.
- Involved in Blue-Green deployment strategy for the critical applications on AWS/Azure
- As part of RDM/IDM and offshore project management activities for TRP and Layer7 projects
- Responsible for running deployment releases end to end through change management for multiple project releases
- Releases consists of either project based releases or baseline project releases.
- Having end to end communication through release and change management and been part of Devops/Agile/scrum project releases
- Change initiation
- ICP review for securing resources,deployment instructions,implementation and roll-back plan
- Attending CAB meetings for change approvals
- Scheduling implementation invite to assigned resources and going through major incident process with change management if any P1 ticket arises out of the change
- Tools used: Service now,HPSM for change management.
- JIRA tool for Sprint planning and release notes
- Zendesk ticketing tool for a third party vendor communication on releases
- Technologies/Tools/Scripting: Jenkins, GIT, Docker, Ansible, Azure/AWS, JIRA, Kubernetes.
Sysadmin Ops Lead
AIMIA
11.2017 - 09.2018
- Company Overview: Layer7: A Security interface between External Partners, Clients and Internal Backend Services.
- Managing Layer7 Support-Operations/Project lead
- Responsible for change management and release deployment activities of project activities with related to Layer7.
- Was responsible for successful transitioning Layer7 support project from onshore to offshore. Responsibilities include Resource plan, KT schedule plan and KT progress status, Allocation of VM’s for offshore team to support Layer7, SOW approval for Layer7/Splunk/Dynatrace Support, Allocation of access for servers and access to ticketing tools Service now
- Ensuring the team receives Service requests and scheduling deployments/release for any projects/changes related to L7 ESB,GW and TOKENIZERS across all environments
- Layer7 Team is responsible for certificate changes, import and export policy activities, activate users, stop/start Layer7 services, provide standby support for troubleshooting audit logs on any services for developers etc
- Layer7: A Security interface between External Partners, Clients and Internal Backend Services.
Support Engineer/Configuration Manager
ALU/Nokia
03.2011 - 08.2016
- Company Overview: This application-SITE/RCPS is an intranet web-based application which is used for configuration and order processing of engineering related information.
- Providing round the clock support as it is 24/7 application
- As part of AMOD projects.. responsible for change and release/deployment activities for respective project cutovers across all environments
- My role for this application consists of Incident support, ER Support, Problem analyst, Working on change requests, Configuration management – VSS is the source code modules used for this application and would involve in Check-in, check-out process for deployment activities
- Support the Project Manager in conducting CM Audits
- Responsible for change management process on deployments
- As part of Incident management for working on P1/P2 activities.. Account follows a standard process named AIM-Accelerated Incident management.
- As a Primary SME for this application need to engage ASLL,Crisis team, HPE and client end user stakeholders to get notified with standard initial, updated and Solved communication templates with issue start date/time, Actions from whom to restore the service and expected resolve time.
- Technically involved in Unix-Mqseries support activities.. As the application uses Mqseries as interface for other applications.
- Mqseries support is very important role in supporting this project.
- IBM mqseries 5.1 is installed on our Sun OS Servers.
- Activities on mqseries include Maintaining and managing mqseries queue manager, trigger monitor and trigmon logs.
- Restart of mqseries during deployment activities.
- Automation of removal of old files, logs from the server through UNIX shell scripting.
- Scheduling cronjobs for interface job scripts like Example: Checking every 20 mins once whether mqseries is running or not on the server.
- Provided knowledge transitions to new joinees for this application as well provided technical trainings to freshers.
- Attend weekly service call with Client on Incident, Problem, change ticket discussion as well as ER/NSSR project discussions for AMOS projects on NSA applications.
- This application-SITE/RCPS is an intranet web-based application which is used for configuration and order processing of engineering related information.
Clearcase Administrator/Team Lead
Nokia/NSN
03.2008 - 11.2010
- Company Overview: This Project deals with Clear case and multisite support.
- The project involves administration of Clearcase servers.
- This project deals with incident management, service request and implementing work orders on Change request.
- Maintaining version object base (vob) and views (Creation and removal and Restoration of vobs)
- Exporting and importing vob replicas.
- Clear Case installation and Patching activities.
- Maintenance break activities include Shutting down/Restart of Clearcase and related servers. This will be done through change request.
- Synchronization tasks like resetting epoch values and maintaining replicas in sync.
- Mastership tasks include Branch, Baseline, Stream, Label, File/Dir etc of respective vobs.
- Maintenance break activity and Configuration change on servers will be done through Change request.
- Good exposure in Unix and Shell scripting which will be used for repetitive tasks like changing masterships setting feature level of vobs and export or import of replicas from one server to other.
- Process related activities: Worked on SDMP, Configuration management plan for doing CM audit activities for this project.
- This Project deals with Clear case and multisite support.
Application Support Engineer
HPIT
07.2006 - 03.2008
- Company Overview: Smart quote and BDB are two separate applications under Special pricing domain which I provided application support for HP-IT GADSC in Bangalore.
- Support activities includes Data verification and manipulation: includes Daily check of Data flow from respective upstream and downstream applications.
- Implementing Configuration changes on interfaces requested by the user like changing the cron job time settings of Partner data, Customer data from respective upstream when to receive data on a daily basis.
- Identifying root cause analysis on Problem tickets by checking the data flow model and reporting to L4 using bugzilla.
- Involved in a deployment activity for issue in SQ service for email service to deploy new version of SQ service in Web logic.
- Smart quote and BDB are two separate applications under Special pricing domain which I provided application support for HP-IT GADSC in Bangalore.
Education
MS - IT
Manonmanium Sundaranar University
B-COM - undefined
Madras University
Class XII - undefined
Gill Adarsh Matriculation
Class X - undefined
Gill Adarsh Matriculation
Skills
Clearcase-Multisite
Certification
Information Technology Infrastructure Library (ITIL v3), 2012
Skills
Clearcase-Multisite, GIT, GITHUB, Shell scripting, SQL Basics, HPSM, Servicenow, JIRA, Remedy, Maven, Jenkins, Splunk, Dynatrace, Apache Tomcat, Azure VM, Azure, AWS, 1.5 years, 3 years, 8 years, 2 years, 5 years, 2 years, 8 years, 2 years, Project management -6 years, Project financial planning forecasting -5 years, Change and release management -10+ years
Work Rewards Recognition
- Received Reward points from Change management, 2024
- Received Reward points for project financial tracker updates, 2023
- Received Quarterly champion awards, 2022 and 2023
- Recognized for key contribution for TRP-Cars Support go-live, 07/2017
Profile
19 years - 6 months, 18 years - 6 months, Sr. Analyst I-Software Engineering is company designation. Last position is Sr. project manager Karthik joined HP in 07/2006 as application support engineer and worked for HP-IT, GADSC services Bangalore. Since 03/2008 till 11/2010 worked as a Clearcase-Multisite Admin in the HP Global soft for Nokia-NSN under CME vertical. Since 03/2011-08/2016, working as Technology consultant supporting critical applications for the ALU account (Now it is Nokia account). Since 11/2016 to 09/2018, joined AIMIA (now Aeroplan-AirCanada) as a offshore operations lead for TRP Cars go live and sysadmin operations for Layer7/Splunk/Dynatrace involving with change management and deployment planning and execution activities. From 10/2018 to 11/2020, worked as RDM-Release and deployment management for Aeroplan/Aircanada account. On process side, worked as Configuration/change/release management roles since 2010. Since 10/2021 to 03/25/2025, joined Energy Harbor/Vistra account as a offshore Project Manager to handle NSSR projects and PMO operations. Note: Job Status open to work, available immediate to join.
Timeline
Atlassian Agile Project management professional
04-2025
Offshore Sr. Project Manager
DXC Technology
10.2021 - 03.2025
Communication Point of Contact
DXC Technology
03.2021 - 06.2021
Release and Deployment Manager
Aeroplan
10.2018 - 11.2020
Sysadmin Ops Lead
AIMIA
11.2017 - 09.2018
Offshore Operations Support Lead, Release Manager
AIMIA
11.2016 - 02.2021
Support Engineer/Configuration Manager
ALU/Nokia
03.2011 - 08.2016
Clearcase Administrator/Team Lead
Nokia/NSN
03.2008 - 11.2010
Application Support Engineer
HPIT
07.2006 - 03.2008
MS - IT
Manonmanium Sundaranar University
B-COM - undefined
Madras University
Class XII - undefined
Gill Adarsh Matriculation
Class X - undefined
Gill Adarsh Matriculation
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