Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
PanchaTattva seva Trust
Timeline
Generic

Karthik Avvari

Hyderabad

Summary

Experienced Business Process Associate adept at streamlining complex business processes. Strong analytical skills and keen attention to detail enable the identification of areas for improvement and implementation of new procedures, resulting in increased operational efficiency and overall productivity.

Overview

4
4
years of professional experience

Work History

Business Process Associate

Accenture
Hyderabad
10.2018 - 12.2022
  • Managed queue monitoring, case assignment to peers for timely resolution in order to prevent expiration. Additionally maintained specified Turnaround Time (TAT) by establishing transparent team goals and KPIs.
  • Enhanced efficiency through the development and implementation of processes and task management ticket systems to meet agreed service levels and client needs.
  • Ensured accurate reporting of data for account support and/or safety by promptly flagging issues and resolving them according to quality standards.
  • Provided training to new admins in various workflows and offered feedback, best practices in writing, and individual support to enhance daily business productivity.
  • Showcased agility, critical thinking, and problem-solving abilities while swiftly achieving targets and quality metrics.
  • Analyzed and reviewed user data & profiles, videos, text-based content & accounts. Investigated, escalated and resolved issues.

Education

Bachelor of Technology - Electrical, Electronics And Communications Engineering

GuruNanak University
Hyderabad
05-2018

Some College (No Degree) - MPC

Shraddha Junior College
Mahabubnagar

Skills

  • Workflow Optimization
  • Process Improvement
  • Time management abilities
  • Adaptability and Flexibility
  • Team Collaboration
  • Task Prioritization
  • Quality Assurance

Affiliations

  • Trekking
  • Long drives
  • listening music
  • Playing Cricket

Accomplishments

  • Received best employee of the year award for exceptional performance and innovative contributions.
  • Got Appreciation from Clients for maintaining 100% quality.
  • Managed and mentored a team of 20 to complete a project ahead of given time.

Languages

Telugu
First Language
English
Proficient (C2)
C2

PanchaTattva seva Trust

  • I am the member of panchatattva seva trust.
  • I do volunteering activities like helping orphanages with Food supplies and free education for needy children.

Timeline

Business Process Associate

Accenture
10.2018 - 12.2022

Bachelor of Technology - Electrical, Electronics And Communications Engineering

GuruNanak University

Some College (No Degree) - MPC

Shraddha Junior College

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Karthik Avvari