Karthik B
Trichy
Summary
Branch Manager with over 7 years of progressive experience improving business processes, increasing revenue and retaining loyal customers in multiple locations. Strengths include administration, team leadership and Convincing skill.
Overview
8
8
years of professional experience
Work History
Branch Manager
IDFC First Bank
04.2022 - Current
- Engaged employees in business processes with positive motivational techniques.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Increased monthly staff retention rate after implementing new training programs.
- Developed prospects for new loans though weekly cold calling.
- Assessed expansion plans and presented costs to forecast trends and recommend changes.
- Reviewed and edited loan agreements to promote efficiency and accuracy.
BRANCH MANAGER
HDB FINANCIAL SERVICES
06.2020 - 04.2022
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
- Assessed expansion plans and presented costs to forecast trends and recommend changes.
- Developed prospects for new loans though weekly cold calling.
- Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Increased monthly staff retention rate after implementing new training programs.
- Protected company assets with strategic risk management approaches.
- Recommended loan approvals and denials based on customer loan application reviews.
Credit Manager
HDB FINANCIAL SERVICES
06.2015 - 05.2020
- Wrote and implemented standard operating procedures for credit personnel to achieve consistency in unit operations.
- Oversaw reporting, documentation and record keeping requirements for department.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Developed suggestions for technical process improvements to optimize resources.
- Evaluating Legal documents according to company policies.
Customer Service Support Executive
Sun Direct Network Private Ltd
06.2012 - 12.2012
- Identified issues, analyzed information and provided solutions to problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customers Clearing Executive
Indev Logistics Private Ltd
12.2012 - 04.2013
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
Education
MBA - MARKETING WITH HR
BISHOP HEBER COLLEGE
INDIA04.2015
Bachelor of Science - COMPUTER SCIENCE
JAMAL MOHAMED COLLEGE
INDIA04.2012
12th
BHARATHI MATRIC HIGHER SECONDARY SCHOOL
INDIA04.2009
Skills
- Expertise in usage of digital tools
- Knowledge in search engines and internet
- Problem solving skills and initiative
- Analytical ability
- Ability to communicate
Personal Details
Father Name : G Balasubramanian
Date Of Birth : 14 Feb 1991
Languages Known : Tamil,English.
Nationality : Indian.
Marital Status: Married.
Passport number : Z6665752
Timeline
Branch Manager
IDFC First Bank
04.2022 - Current
BRANCH MANAGER
HDB FINANCIAL SERVICES
06.2020 - 04.2022
Credit Manager
HDB FINANCIAL SERVICES
06.2015 - 05.2020
Customers Clearing Executive
Indev Logistics Private Ltd
12.2012 - 04.2013
Customer Service Support Executive
Sun Direct Network Private Ltd
06.2012 - 12.2012
MBA - MARKETING WITH HR
BISHOP HEBER COLLEGE
Bachelor of Science - COMPUTER SCIENCE
JAMAL MOHAMED COLLEGE
12th
BHARATHI MATRIC HIGHER SECONDARY SCHOOL
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