Karthik Balasubramanian
Chennai
Summary
Flexible Front Office Supervisor bringing rich experience in managing front office operations and personnel. Leadership trained with a keen eye for detail and innovative problem solving to improve team performance through mentoring and training.
Overview
4
4
years of professional experience
Work History
Front office supervisor
The Oberoi Bengaluru
Bengaluru
01.2017 - 01.2020
- Reservation – File check for the reservations, processing reservations, Block creation, Reconciliation for reservation through online travel agency and processing commission report for offline travel agents.
- Front desk – Performed front desk operation for efficient check in process.
- Cashier – Responsible for efficient checkout process and night auditing.
- Lobby Operation – Blocking rooms for same day and next day arrivals and managing guest service operations.
- Training in Oberoi Contact Centre, Sales marketing and Revenue department.
Internship
Ritz Carlton
Bengaluru
12.2015 - 04.2016
- Training in four core departments of the hotel.
Education
B.Sc. (Hospitality & Hotel Administration) -
SRM Institute of Hotel Management
Skills
- Eloquent communication
- Attention to detail
- Active listening
- Issue Resolution
Leadership Roles
- Serving president of SRM hotel management alumni association.
- Served as treasurer of Rotary club of Maramalai Nagar.
Personal Information
Date of Birth: 08/14/93
Languages
- English
- Tamil
Awards
- Certified Departmental Trainer – Responsible for upskilling the team members and STEP candidates of the department.
- Pride of the Oberoi award – Award for consistent stand out performance for upselling at the reservation stage.
- Nominated for CEO award of the Oberoi groups of hotels and resorts.
Hobbies and Interests
- Reading Non-Fiction books
- Journaling
- Focusing in physical fitness
Accomplishments
· Certified Departmental Trainer – Responsible for upskilling the team members and STEP candidates of the department.
· Pride of the Oberoi award – Award for consistent stand out performance for upselling at the reservation stage.
· Nominated for CEO award of the Oberoi groups of hotels and resorts.
Languages
Tamil
First Language
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Timeline
Front office supervisor
The Oberoi Bengaluru
01.2017 - 01.2020
Internship
Ritz Carlton
12.2015 - 04.2016
B.Sc. (Hospitality & Hotel Administration) -
SRM Institute of Hotel Management
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