Karthik Bonu
Visakhapatnam,AP
Summary
Dynamic Senior Project Manager with a proven track record at Infinite Computer Solutions, excelling in project management and client relationship management. Spearheaded process improvements that enhanced productivity and streamlined workflows, while mentoring teams to achieve high performance. Adept in agile methodologies, fostering collaboration and delivering projects that consistently exceeded client expectations.
Managed complex projects from inception to completion. Successfully led cross-functional teams and implemented innovative solutions to meet project goals.
Overview
19
19
years of professional experience
Work History
Senior Project Manager
Infinite Computer Solutions
06.2023 - Current
- Led cross-functional teams to successfully deliver complex IT projects on time and within budget.
- Developed and implemented project management methodologies to enhance efficiency and optimize resource allocation.
- Coordinated stakeholder communication to ensure alignment on project goals and deliverables throughout project lifecycle.
- Mentored junior project managers, fostering skill development and promoting best practices in project execution.
- Analyzed project performance metrics, providing actionable insights for continuous improvement in processes and outcomes.
- Facilitated regular status meetings, ensuring transparency and accountability among team members while tracking progress against milestones.
- Maintained schedules to meet key milestones at every project phase.
- Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
- Mentored junior project managers and team members to enhance their skills and career growth.
- Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
- Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
- Communicated project plans and progress to key stakeholders and project contributors.
- Partnered with project team members to identify and quickly address problems.
- Implemented change management processes to accommodate evolving project requirements while minimizing disruptions.
- Optimized resource allocation by closely monitoring project progress and adjusting team assignments as needed.
- Nurtured strong working relationships with internal and external stakeholders, building trust and credibility that facilitated smooth collaboration on shared goals.
- Spearheaded process improvement initiatives that resulted in increased productivity and streamlined workflows across departments.
- Facilitated knowledge sharing and skill development workshops for project team members, enhancing team capabilities and project outcomes.
- Enhanced client satisfaction and loyalty by delivering projects that consistently exceeded expectations in terms of quality, timeline, and budget.
- Streamlined project delivery timelines by implementing agile methodologies, significantly enhancing team productivity and client satisfaction.
- Established and maintained strong relationships with external stakeholders, including clients and partners, ensuring smooth project execution and new business opportunities.
- Optimized team performance and project outcomes by setting clear goals and expectations, coupled with regular performance reviews.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Analyzed project performance data to identify areas of improvement.
- Recruited and oversaw personnel to achieve performance and quality targets.
Technical Lead
Cognizant
05.2021 - 06.2023
- Led software development projects, ensuring timely delivery and adherence to quality standards.
- Mentored junior developers, enhancing team performance and fostering skill development.
- Streamlined code review processes, improving efficiency and reducing errors in production releases.
- Collaborated with cross-functional teams to define project requirements and technical specifications.
- Maintained close communication with clients throughout project life cycles for accurate progress reporting and prompt issue resolution.
- Provided educational expertise and mentoring to junior team members.
- Oversaw migration of legacy systems to modern platforms, enhancing system scalability and performance.
- Coordinated with stakeholders to define project requirements, ensuring alignment with business goals and customer needs.
- Proved successful working within tight deadlines and a fast-paced environment.
Senior Specialist
HCL Tech
01.2014 - 05.2021
- Joined HCL as a Service Desk Lead and moved to IBM iSeries Domain.
- Started off with 24*7 Monitoring team and acquired expertise in Core Administration of IBM i.
- Worked upon OS Upgrade, PTFs Installation, Tape Management - Both Physical & Virtual, HMC Management.
- Also, worked upon Replication Tool - MIMIX.
Associate Professional - Service Delivery
Computer Science Corporation, CSC
05.2013 - 01.2014
- Break-Fix Operations
- Worked with Location Based Services Team to resolve end users' issues.
- Engaged All Infra Teams to resolve an issue impacting more than 5 users and User Down Incidents along with Major Incidents.
- Asset Management Life Cycle.
Associate Engineer - Technical Support
Computer Science Corporation, CSC
06.2009 - 08.2012
- Joined CSC as a Team member and became Service Desk Lead.
- Handled huge volumes of emails and calls without SLA Breach.
- Achieved highest CSAT across different towers.
- Maintained High Productivity within Service Desk.
Customer Service Professional
Sitel
10.2006 - 04.2009
- Started off my career as a Technical Support Executive.
- Delivered exceptional customer support, resolving inquiries and complaints efficiently.
- Trained new staff on customer service protocols and company policies.
- Implemented feedback mechanisms to enhance service quality and customer satisfaction.
- Analyzed customer interactions to identify trends and recommend process improvements.
Education
Bachelor of Science - Electronics
Government Arts College
Rajahmundry, India03-2003
Skills
- Client relationship management
- Cross-functional communication
- Meeting facilitation & participation
- Agile methodology
- Project management
- Conflict resolution
- Resource Allocation, Training, Mentoring & Performance Monitoring
- Idea development and brainstorming
- Team building
- Problem-solving abilities
- Goal setting
- Continuous improvement
Timeline
Senior Project Manager
Infinite Computer Solutions
06.2023 - Current
Technical Lead
Cognizant
05.2021 - 06.2023
Senior Specialist
HCL Tech
01.2014 - 05.2021
Associate Professional - Service Delivery
Computer Science Corporation, CSC
05.2013 - 01.2014
Associate Engineer - Technical Support
Computer Science Corporation, CSC
06.2009 - 08.2012
Customer Service Professional
Sitel
10.2006 - 04.2009
Bachelor of Science - Electronics
Government Arts College