Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Technical Skills
Certification
Projects Handled
Personal Assessment
Timeline
Generic

Karthik B S

Bangalore

Summary

Dedicated assistant manager with a proven track record in team leadership, operational efficiency, and customer satisfaction. Skilled in strategic problem-solving and fostering a collaborative work environment to achieve organizational goals. Strong communication and organizational abilities drive success in fast-paced, dynamic settings.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Assistant Manager of Operations

Firstsource Solutions PVT LTD
Bangalore
11.2023 - Current
  • Ensured that quality control standards were met by monitoring performance against established goals.
  • Monitored daily operations, ensuring efficiency, accuracy and compliance with policies and procedures.
  • Established standard operating procedures across all departments in order to streamline workflows.
  • Developed and maintained effective relationships with internal departments and external stakeholders.
  • Participated in meetings with senior executives regarding project updates or strategic planning initiatives.
  • Motivated employee performance and satisfaction through fair evaluation, process review and mentoring.

Process Lead

Firstsource Solutions PVT LTD
Bangalore
07.2018 - 11.2023
  • Analyzed data from various sources such as customer feedback surveys, internal reports. to identify areas of improvement.
  • Managed multiple projects simultaneously while adhering to tight deadlines.
  • Provided guidance on identifying process issues and implementing corrective actions.
  • Developed and implemented process related projects, initiatives and programs to improve operational efficiency.
  • Mentoring new start SME's & Team Executives
  • Continue to do the tasks of a Team Executive
  • Setup a process & structure for starting SME & TE

Team Executive

Firstsource Solutons PVT LTD
Bangalore
01.2014 - 07.2018
  • Developed strategies to increase team efficiency and productivity.
  • Organized and facilitated team meetings, ensuring all members were informed of current developments.
  • Created reports on completed projects for senior management review.
  • Monitored team performance against established targets and objectives.
  • Provided guidance and support to team members in the completion of tasks.
  • Ensured compliance with applicable laws and regulations governing operations.

Customer Service Associate

Firstsource Solutions PVT LTD
Bangalore
10.2009 - 01.2014
  • Answered phone calls from customers promptly and courteously.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Resolved customer inquiries in a timely manner.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.

Education

Electronics And Communication Engineering

Shirdi Sai Engineering College
Bangalore
04-2009

The National COllege Jayanagar
Bangalore
03-2005

Carmel High School
Bangalore
03-2002

Skills

  • Purchasing and planning
  • Employee Supervision
  • Performance Analysis
  • Project Management
  • Scheduling Coordination
  • Training and mentoring
  • Process Improvement
  • Performance Tracking
  • Service Delivery Management
  • Compliance Monitoring

Affiliations

  • Work-Life Balance
  • Time Management
  • Stress Management
  • Continuous Learning and Growth

Accomplishments

  • Attrition Warrior winner for year 2018 & for the year 2019, which has been awarded for achieving 0% attrition.
  • Awarded as Best Process Leader in the year 2020 and 2021
  • Awarded as Best Process Leader for Sales through Service in the year 2020 and 2021.
  • Best Team with First Time Resolution for the year 2022
  • Extra Miler Award 2021
  • Awarded with Risk Taking and Innovation Award for the year 2022 from CEO.
  • Excellent Contributor Award for the year 2022-23
  • Value Award for the year 2023-24
  • Fame Award Winner from Client - London

Technical Skills

  • Basics Understanding of Cloud Computing
  • Handling Technical issues with BB and Routers
  • Handling Technical issues with Mobile Devices (Android and IOS).
  • Handling Technical issues with E-mail passwords and set up.
  • Troubleshooting TV Technical issues.
  • Handling Escalations for Technical Issues for TV, Broadband and Mobile(Android and IOS Devices)
  • Knowledge about Citrix, Stan and Sirius tools for Handling Customers enquires.

Certification

  • Six Sigma Yellow Belt
  • Awarded with Risk Taking and Innovation Award for the year 2022 from CEO.
  • Neo Leader Certification - Firstsource Academy
  • Star Certification - Firstsource Academy
  • Creative Problem Solving certification Firstsource Academy

Projects Handled

SolutionsJayanagarCollege
  • Transfer Reduction for UK's Leading Telecom Company
  • Future Opportunities for UK's Leading Telecom Company
  • Sky Squad for Firstsource Limited
  • LaunchPad for Firstsource Limited
  • Overall Transfer Reduction UK's Leading Telecom Company
  • AHT Reduction

Personal Assessment

Strengths: Hard Working, Innovative, Dedicated Good at Analyzing Problems. 

Personal Details: 

Date of Birth :12/05/1987 

Father Name :P.S.Srinivasan 

Nationality : Indian 

Passport Number : P4291690 

I declare that the above information is true to the best of my knowledge. 

DATE: 

PLACE: 

Karthik.B.S

Timeline

Assistant Manager of Operations

Firstsource Solutions PVT LTD
11.2023 - Current

Process Lead

Firstsource Solutions PVT LTD
07.2018 - 11.2023

Team Executive

Firstsource Solutons PVT LTD
01.2014 - 07.2018

Customer Service Associate

Firstsource Solutions PVT LTD
10.2009 - 01.2014

Electronics And Communication Engineering

Shirdi Sai Engineering College

The National COllege Jayanagar

Carmel High School

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