Karthik c
Bangalore
Summary
Dynamic manager with 6 years at Sujatha Automobiles, excelling in inventory management and team leadership. Achieved operational efficiency through strategic vendor negotiations and enhanced customer satisfaction. Proven track record in performance monitoring and problem-solving, driving success in a fast-paced environment while maintaining quality standards.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
Manager
Retail Market and industrial Servo oil Distributor Sujatha Automobiles
Bangalore
07.2012 - Current
- 6 years Airtel/Idea sales
- Backhand 1 year
- Oversaw daily operations of retail and industrial servo oil distribution.
- Managed inventory levels to ensure product availability for customers.
- Trained and mentored staff on customer service and product knowledge.
- Coordinated logistics for timely delivery of products to clients.
- Developed strategies to improve operational efficiency within the team.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Collaborated with suppliers to negotiate favorable terms and pricing arrangements.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Created monthly reports for senior management summarizing operational performance metrics.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Conducted performance reviews for team members.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Implemented standard operating procedures for consistent service quality.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Education
BBM -
KLE EDUCATION SOCIETY
Bangalore, India 07.2009 - 05.2012
Skills
- Inventory management
- Operational strategy
- Vendor negotiation
- Customer satisfaction
- Sales analysis
- Team leadership
- Performance monitoring
- Problem solving
- Time management
- Financial management
- Data analysis
- Salesforce management
- Customer relationship management (CRM)
- Risk management
Languages
English
Intermediate
B1
Hindi
Intermediate
B1
tamil
Beginner
A1
kannada
Beginner
A1
Timeline
Manager
Retail Market and industrial Servo oil Distributor Sujatha Automobiles
07.2012 - Current
BBM -
KLE EDUCATION SOCIETY
07.2009 - 05.2012
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