Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Certification
Timeline
Generic

Karthik C

Bangalore

Summary

Results-driven Quality Control Analyst with a proven track record at Omega Healthcare Management Services. Expert in quality assurance and claims analysis, I excel in problem-solving and team collaboration. Successfully executed root cause analyses and delivered impactful training sessions, enhancing operational efficiency and compliance. Committed to continuous quality improvement and customer satisfaction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Quality Control Analyst

Omega Healthcare management services
Bangalore
03.2023 - Current
  • Executed root cause analysis to identify issues and develop corrective action plans.
  • Conducted audits to detect discrepancies and ensure compliance.
  • Delivered training sessions for new auditors on quality standards and processes.
  • Evaluated production accuracy, leading to effective corrective action strategies.
  • Participated in bi-weekly client calls to discuss weekly trackers and clarify SOPs.
  • Facilitated training sessions for newcomers to enhance operational knowledge.

Senior Executive

Omega Healthcare management services
Bangalore
11.2019 - 03.2023
  • Reviewed insurance claims for accuracy and completeness.
  • Analyzed policy coverage to determine eligibility for claims.
  • Collaborated with adjusters to resolve complex claims issues.
  • Communicated with insurance representatives to gather necessary documentation.
  • Maintained comprehensive records of all claim activities and correspondence.
  • Ensured compliance with state regulations and company policies regarding claims management.

Customer Service Executive

Hinduja Global Solutions (HGS)
Bangalore
05.2018 - 02.2019
  • Resolved customer inquiries promptly, maintaining high satisfaction levels.
  • Accurately documented customer interactions in internal database for future reference.
  • Conducted follow-up communications to ensure loyalty and service quality.
  • Collaborated with team members to enhance service delivery and customer experience.

Education

B.Com - Karnataka

St. Francis De Sales Degree College
Karnataka
05-2017

PUC - Karnataka

St. Francis De Sales College
Karnataka
07-2013

S.S.L.C - Karnataka

VSM English School
Karnataka
04-2011

Skills

  • Quality assurance and improvement
  • Claims analysis
  • Problem solving
  • Attention to detail
  • Team collaboration
  • Customer service and focus
  • Corrective actions

Languages

English, Kannada

Personal Information

  • Age: 30
  • Father's name: G. Chittibabu
  • Date of birth: 11/25/94
  • Gender: Male
  • Nationality: Indian
  • Marital status: single
  • Communication address: 207 Bilden Meadows, Jagadish Nagar, near BEML water tank, New Thippasandra, Bangalore, 560075

Certification

  • Certificate of Recognition for consistent performance in AR - NEW HIRE TRAINING
  • CEO's award as the best performing project, delivery excellence
  • Certificate of Appreciation - Pacesetters
  • Best Employee for the month of Oct'2018 - HGS

Timeline

Quality Control Analyst

Omega Healthcare management services
03.2023 - Current

Senior Executive

Omega Healthcare management services
11.2019 - 03.2023

Customer Service Executive

Hinduja Global Solutions (HGS)
05.2018 - 02.2019

B.Com - Karnataka

St. Francis De Sales Degree College

PUC - Karnataka

St. Francis De Sales College

S.S.L.C - Karnataka

VSM English School

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