Karthik C R
Product - Strategy and Operations
Bengaluru
Summary
Customer-centric and Diligent technology advocate with a robust background in managing product and project lifecycles.
Immense experience in Client-facing roles for SaaS and technology-driven Products. Successfully led cross-functional teams to deliver high-impact projects on time and within scope. Demonstrated expertise in strategic planning and stakeholder communication.
Overview
14
14
years of professional experience
Work History
Product and Project Manager - Ops
Superset
09.2021 - Current
- Managed end-to-end project deliveries for SaaS product, including Candidate Aadhar verification, AI-powered virtual interviews, AI-enabled student assessments, and LMS implementations, along with product enhancements and bug fixes.
- Conducted customer reach-outs to understand product challenges and create business cases for engineering teams.
- Focused on enhancing product experience for enterprise clients, universities and students working closely with the COO/CTO.
- Established key operations processes for onboarding, training, and delivery as first ops team member, collaborating with the Customer Success head.
- Led onboarding and skill development for new team members, enhancing operational efficiency and productivity.
- Handled strategic high revenue accounts with a 100% retention rate.
- Contributed to revenue growth by upselling and cross selling.
- Provided consultative support for clients in virtual hiring.
- Facilitated cross-functional synergy, ensuring smooth delivery and peak customer satisfaction.
- Coordinated project planning and execution with team members and team leads.
- Negotiated contracts with vendors, securing favorable terms that supported budgetary goals while maintaining quality standards.
- Trained new Customer Success Managers, setting them up for success in their roles through hands-on coaching and mentoring.
- Implemented client feedback loops to inform product enhancements and better meet customer needs.
Consultant - Sales Process Optimization
IIP Publishing House
06.2020 - 11.2020
- Optimized sales process.
- Trained and developed sales executives, resulting in measurable revenue and quality impact.
- Directed change initiatives to ensure seamless transitions and minimize disruptions during process improvements.
- Evaluated the effects of process improvements on sales metrics, highlighting gains in conversions, shorter cycles, and higher customer satisfaction.
- Continuously monitored and analyzed key performance indicators (KPIs) to track progress, identify areas for improvement, and adjust strategies to align with business objectives.
Sales and Account Manager - ION for Education
Tata Consultancy Services
03.2012 - 05.2020
- Provided high-quality support to customers, addressing their technical concerns and inquiries with professionalism and empathy.
- Created and maintained accurate technical documentation and knowledge base articles.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.(GATE, CAT, COMEDK)
- Increased client satisfaction by building strong relationships and addressing their needs promptly. (IISc, IIMB, Govt Depts.)
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved (GATE 2015)
- Increased sales revenue by 40% developing and implementing effective sales strategies to 20Cr PA
Technical Resolution Expert
Dell International Services
05.2011 - 02.2012
Education
Post Graduate Program - Business Analytics & Business Intelligence
Great Lakes Institute of Management
Bachelor of Engineering - Electronics and Communication
Adichunchanagiri Institute of Technology
Skills
Product vision and strategy
Accomplishments
- Consistently met the annual target of 20 crores as a sales manager.
- Conducted COMED-K online examination for 34000 candidates for the first time ever.
- Successfully steered GATE Examination from Offline to Online mode through Pilot implementation.
- Collaborated with IIM Bangalore to implement the SWAYAM examination online.
- Executed the massive undertaking of facilitating 20,000+ virtual interviews in a single day smoothly.
Timeline
Product and Project Manager - Ops
Superset
09.2021 - Current
Consultant - Sales Process Optimization
IIP Publishing House
06.2020 - 11.2020
Sales and Account Manager - ION for Education
Tata Consultancy Services
03.2012 - 05.2020
Technical Resolution Expert
Dell International Services
05.2011 - 02.2012
Bachelor of Engineering - Electronics and Communication
Adichunchanagiri Institute of Technology
Post Graduate Program - Business Analytics & Business Intelligence
Great Lakes Institute of Management
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