Karthik Dhanashekar
Associate Manager Operations
Bengaluru
Summary
Proven leader in business operations, I excelled at Rupifi Technology Solutions Pvt Ltd by streamlining processes for enhanced productivity and cost efficiency, achieving an 83% CPV positive conversion. Skilled in account management and fostering team growth, my strategic planning and customer service orientation drove significant improvements in operational performance and client satisfaction.
Overview
13
13
years of professional experience
5
5
Languages
Work History
Associate Operations Manager
Rupifi Technology Solutions Pvt Ltd
08.2023 - Current
- Maintained regulatory compliance through diligent monitoring of policies, procedures, documentation requirements.
- Coordinated cross-functional teams to achieve project deadlines and deliverables for successful completion of projects.
- Oversaw staff training programs, developing a skilled workforce capable of meeting the demands of a fast-paced environment.
- Played a key role in business expansion initiatives, contributing to the opening of new locations with seamless integration into existing operations framework.
- Developed strong relationships with vendors and suppliers, resulting in improved service delivery and cost savings.
- Streamlined operations by implementing efficient processes and procedures to improve overall productivity.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Increased operational efficiency by adopting new technologies and digital tools for enhanced workflow management.
- Reduced operational costs through effective resource management and strategic planning.
- Introduced new methods, practices, and systems to reduce turnaround time.
Senior Associate
Rupifi Technology Solutions Pvt Ltd
10.2021 - 07.2023
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and organization.
- Mentored junior associates, fostering professional growth and helping them reach their full potential.
- Improved agency operations by streamlining processes and implementing new technologies.
- Streamlined reporting procedures which resulted in more efficient data collection methods ultimately saving time during meetings.
- Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
- Increased client satisfaction through thorough analysis of project requirements and delivering high-quality results.
- Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
- Collaborated with senior management to set strategic objectives for agency''s growth and development.
- Established long-lasting partnerships within community.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Implemented CPV in to CRM in 30 days :-
a. which helped to eradicate 40% of sheets.
b. Reduced 50% of manual work.
c. Reduced 30% of time consumption which helped in increasing time efficiency. - Significant improvement in CPV positive conversion from 35% to 83%. And was reliably above 80%.
- Significant improvement in CPV TAT conversion from 52% to 94%. And was reliably above 92%.
Senior Specialist-Operations (Driver Monetization)
Moveinsync Technology Solutions Pvt Ltd
04.2019 - 10.2021
- Quoted and calculated premium rates for policies, using rate book, spreadsheet and calculator.
- Consistently sold 50-60 insurance MOM and 90 calls new and follow up calls everyday
- Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Conducted research on insurance packages and investment options to generate client recommendations.
- Drove team revenue totals by bringing in top sales numbers.
- Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
- Met and exceeded revenue goals by 30% through generating new leads and identifying new clients.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Calculated premiums and established payment methods for sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Finalized sales and collected necessary deposits.
- Met with customers to provide information about available products and policies.
Senior Specialist - Operations (Platform)
Moveinsync Technology Solutions Pvt Ltd
05.2017 - 03.2019
- Identified areas in need of critical improvement and implemented strategies and increased sales by 15%..
- Applied excellent problem-solving, process development and strategic implementation skills to lead and support operations.
- Built and strengthened relationships with Driver and Solving their Problems.
- Identified issues, analyzed information and provided solutions to problems and reduced support calls by 30%
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Collaborated with Operation department on operational support tasks to model importance of group goals.
Operations Executive (Asset Management)
Moveinsync Technology Solutions Private Limited
12.2014 - 04.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected customer feedback and made process changes to exceed customer satisfaction goals and reduced inbound call volume by 30%
Client Servicing Executive
Family Health Plan (TPA) Limited
04.2011 - 08.2013
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Coordinated client meetings to offer expert, individualized service, driving sales and boosting brand loyalty.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.
- Created and maintained detailed database to develop promotional sales resulting in increase in 25% sales.
Education
BBM - Marketing
New Horizon College
Bangalore 03.2008 - 2011.04
Skills
Supporting operations
Business operations understanding
Process Excellence
Account Management
Account Reconciliation
Customer service orientation
Performance Evaluations
Hobbies
Playing Cricket, Listening to Music & Watching All South Indian Movies
Timeline
Associate Operations Manager
Rupifi Technology Solutions Pvt Ltd
08.2023 - Current
Senior Associate
Rupifi Technology Solutions Pvt Ltd
10.2021 - 07.2023
Senior Specialist-Operations (Driver Monetization)
Moveinsync Technology Solutions Pvt Ltd
04.2019 - 10.2021
Senior Specialist - Operations (Platform)
Moveinsync Technology Solutions Pvt Ltd
05.2017 - 03.2019
Operations Executive (Asset Management)
Moveinsync Technology Solutions Private Limited
12.2014 - 04.2017
Client Servicing Executive
Family Health Plan (TPA) Limited
04.2011 - 08.2013
BBM - Marketing
New Horizon College
03.2008 - 2011.04
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