Karthik Dindugala
HYDERABAD
Summary
Dynamic professional with extensive experience in driving operational efficiency and team performance through strategic leadership and collaboration. Proven track record of enhancing business profitability and compliance in fast-paced environments. Committed to leveraging strengths in project management and motivation to achieve organizational objectives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Manager
Lé Vantage Café & Bar
HYDERABAD
08.2024 - Current
- Maintained accurate inventory records to track stock levels and minimize costs.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Managed scheduling, training and inventory control.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
Restaurant Manager
Buffalo Wild Wings
HYDERABAD
08.2023 - 08.2024
- Maintain all FOH & HOH records
- Preparing duty roaster for all team members
- Maintained safe working and guest environment to reduce risk of injury and accidents
- Identified team weak points and implemented corrective actions to resolve concerns
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Preparing weekly training schedule for team members
- Inspecting all areas as per BWW Guidelines
- Monitor Kitchen operations daily make sure kitchen is clean and following good hygiene practice
- Managed scheduling, training and inventory control.
- Tracked and replenished inventory to maintain par levels.
Assistant Manager F & B Service
Lemon Tree Premier
Vijayawada
02.2023 - 08.2023
- Resolved customer inquiries and complaints requiring management-level escalation.
- Coordinated with other departments to ensure smooth flow of operations.
- Established processes for monitoring customer satisfaction levels.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Implemented quality control measures to uphold company standards.
Unit Manager
10 Downing Street (PUB), Bamboo & Biryani, Mama Panda Asian Restaurant
Vijayawada
02.2022 - 02.2023
- Conducting Daily Briefing and Allocating Task to Team Members
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately
- Inspecting areas make sure all the areas clean and ready for smooth operations
- Preparing Weekly Duty schedule & staff leave plans
- Hiring staff according business need
- Preparing weekly training plan
- Overseas daily operations, inspecting daily inventory file
- Monitor Kitchen operations daily make sure kitchen is clean and following good hygiene practice
- Keep all records up to date
- Preparing monthly DJ event calendar
- Preparing liquor indent according to business needs
Sr. Food & Beverage Executive
Fortune Select Grand Ridge
Tirupati
10.2021 - 02.2022
- Monitor employee and patron activities to ensure liquor regulations are obeyed
- Maintain food and equipment inventories and keep inventory records
- Schedule staff hours and assign duties
- Establish standards for personnel performance and customer service
- Keep records required by government agencies regarding sanitation, and food subsidies when appropriate
- Review work procedures and operational problems to determine ways to improve service, performance, or safety
Restaurant Manager
JADE SUITES
Vijayawada
02.2021 - 10.2021
- Company Overview: Pre-opening
- Correctly calculated inventory and ordered appropriate supplies
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity
- Maintained safe working and guest environment to reduce risk of injury and accidents
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Led and directed team members on effective methods, operations and procedures
- Identified team weak points and implemented corrective actions to resolve concerns
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Created fun team building activities to engage staff in up-selling to meet revenue targets
- Pre-opening
Shift In Charge
Wyndham Dubai Marina
Dubai
01.2017 - 05.2020
- Maintain opening checklist
- Conducting daily briefing Allocating staff Duties
- Updating Notice board daily sales, arrivals and departures
- Handling guest complaints Conducting daily training and weekly training's
- Maintenance the cleanliness of outlets Updating buffet temperature sheet Maintaining beverages inventory
- Co-ordinate the work of subordinates and maintains the established procedures and policies
- Maximize revenue and increase average spend per person through up selling, high customer service standards, scheduling, evaluating employees Report accidents, injuries, and unsafe work conditions to Restaurant manager
- Assist other employees to ensure proper coverage and prompt guest service
- Successfully communicated with all team members to navigate job duties and complete daily tasks
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment
WAITER
Majlis Grand Mercure Residence
Abu Dhabi
02.2015 - 12.2016
- Prepare the banquet hall as per BEO Maintain the banquet equipment and store
- Write the guest order on the room service order record book as per standards
- Updating notice board, V.I.P arrivals
- Taking guest feedback after serving the food
- Inform Food & Beverage / Supervisor about any specific requests, comments or complaints made by the Guest
- Monitor and maintain cleanliness, sanitation and organization of assigned station
- Shared knowledge of menu items and flavours, enabling customers to make personal decisions based on taste and interest
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow
Restaurant Team Leader
THE Park
Hyderabad
02.2014 - 01.2015
- Greet and seat guest and serve them in a professional, discrete and personalized way
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day
- Monitored adherence to corporate policies, procedures, and standards as well as industry health and safety regulations
- Coordinated promotion of special menu items, motivating wait staff to increase sale of new specials and bundles
- Rapidly identified and diplomatically addressed customer complaints to achieve high levels of satisfaction and loyalty
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
Order Taker
The Trident
Hyderabad
07.2013 - 02.2014
- Checked outgoing orders for accuracy before delivery
- Entered orders into computer system quickly and in proper sequence
- Prepared and packed boxes for overnight delivery
- Maintained stock levels of drink supplies, condiments and napkins at self-service stations during non-peak hours to reduce work interruptions
- Used downtime between customer orders to fulfil other guest services
- Relayed additional meal requirements, dietary restrictions, allergies and special requests to kitchen staff clearly and accurately
- Accurately performed cash register operations to process and receive payments and issue change
- Suggested upgrades and additional items to meet upselling goals
Guest service Assistant
Radisson Blu Plaza
Hyderabad
02.2012 - 07.2013
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Kept server areas clean and stocked to increase efficiency while working tables
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages
- Up sell drink specialty items, wine selections and desserts to increase overall sales and exceed targets
- Shared knowledge of menu items and flavours, enabling customers to make personal decisions based on taste and interest
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times
Education
Some College (No Degree) - Hotel Management
International College of Hotel Management
WarangalSSC -
Navodaya High School
ShayampetSkills
- OPERA
- MICROS
- IDS
- Inventory management skills
- Material control
- Health and safety compliance
Affiliations
- Online hospital training in Lobster ink, https://lobsterink.com/
- Completed online hospital training in Flow, https://www.flowhospitalitytraining.co.uk/
- Industrial Training at Taj Tri Star Hyderabad Hotel, 4 months, Food & Beverage Service
Certification
- TSI quality services Person - in - Charge Level 3 award with Merit, 01/24/19, 01/23/24
- Essential Food safety training certificate, Abu Dhabi Food Control Authority, 06/30/15, 06/08/20
- FOSTAC
Accomplishments
- Received employee of the month at Grand Mercure Residency
- Received The Bravo award at Radisson Blu Plaza Month of May 2012 & April 2013
Languages
Telugu
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Timeline
Operations Manager
Lé Vantage Café & Bar
08.2024 - Current
Restaurant Manager
Buffalo Wild Wings
08.2023 - 08.2024
Assistant Manager F & B Service
Lemon Tree Premier
02.2023 - 08.2023
Unit Manager
10 Downing Street (PUB), Bamboo & Biryani, Mama Panda Asian Restaurant
02.2022 - 02.2023
Sr. Food & Beverage Executive
Fortune Select Grand Ridge
10.2021 - 02.2022
Restaurant Manager
JADE SUITES
02.2021 - 10.2021
Shift In Charge
Wyndham Dubai Marina
01.2017 - 05.2020
WAITER
Majlis Grand Mercure Residence
02.2015 - 12.2016
Restaurant Team Leader
THE Park
02.2014 - 01.2015
Order Taker
The Trident
07.2013 - 02.2014
Guest service Assistant
Radisson Blu Plaza
02.2012 - 07.2013
- TSI quality services Person - in - Charge Level 3 award with Merit, 01/24/19, 01/23/24
- Essential Food safety training certificate, Abu Dhabi Food Control Authority, 06/30/15, 06/08/20
- FOSTAC
Some College (No Degree) - Hotel Management
International College of Hotel Management
SSC -
Navodaya High School
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