Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Certification
Trainings
Project
Certification
Trainings
Project
CustomerServiceRepresentative
Karthik G

Karthik G

Team Lead
Plot #6, Mahalakshmi Garden Ext, Veerapandi Pirivu, Coimbatore,TN

Summary

To work in a dynamic professional environment with a growing organization and utilize creativity and innovative thinking for benefit of the organization and myself.

Overview

6
6
years of professional experience
15
15
years of post-secondary education
2
2
Languages

Work History

Team Leader (Research Analyst)

Information Evolution India Private Limited
Coimbatore, TN
03.2020 - Current
  • .Handling Team of 10 members.
  • Training new people on the group for survey sectors (Retail, Industrial, Storage & Office Properties).
  • Sending weekly reports to client.
  • Maintaining monthly attendance report for my team.
  • Sending monthly billing cycle report to my manager.
  • Maintaining production count for my team and increase my team performance.
  • Doing quality check on their production count and ensure Quality is in place.
  • Have Provided 100% QA result consistently.
  • Sending weekly quality reports.
  • Sending monthly PA(Performance Analysis) Ratings of my team.
  • Conducted research, gathered information from multiple sources and presented results.
  • Developed team communications and information for meetings.
  • Used Microsoft Word and other software tools to create documents and other communications.

Business Analyst

Oracle India Private Limited
Banglore, Karanataka
07.2019 - 01.2020
  • Work with organization to help them improve their processes and systems.
  • Support B2B business.

Lecturer, Computer Science

Sri Ramakrishna Polytechnic College
Coimbatore, TN
06.2017 - 10.2018
  • Subjects Handled.
  • Software Engineering.
  • Multimedia Systems.
  • Operating Systems.
  • English Communication.
  • Worked in Entrepreneurship Development Cell as Secretary.
  • Attended Workshop on Entrepreneurship Development at FORGE.
  • Scheduled lab and study sessions for students to increase subject understanding and maintain 100% GPA in classrooms.
  • Assessed, documented and reported on student progress for computer class.
  • Evaluated and revised lesson plans and course content to achieve student-centered learning.
  • Designed and distributed lecture handouts to round out material and increase student understanding.
  • Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.

Technical Support Engineer

Accenture
Bangalore, Karanataka
07.2014 - 07.2015
  • Worked for RRD Dongley Printing Company.
  • Hands on Citrix tools.
  • Trouble shooting on internet explorer.
  • Password reset on gmail for internal employees.
  • Resetting password on SAP(PEC,PRD,TEC),WCSS,AD account.
  • Retained existing clients and developed new accounts by extending high quality and efficient support service.
  • Served as primary point of contact for support relating to owned solutions and products.
  • Maintained response times in compliance with internal policies to support business continuity.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Provided guidance on installing and integrating new hardware components and software to remote clients.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.

Junior Process Associate

KG Information Systems Private Limited
Coimbatore, Tamilnadu
04.2012 - 04.2013
  • Increased customer satisfaction by resolving issues.
  • Worked for various service providers in USA.
  • Worked for 8 MSO.
  • AT&T internet service providers.
  • Century Link.
  • Comcast.
  • Cable One.
  • Bright House Network.
  • Cox Communications.
  • Mediacom.
  • Verizon.
  • Providing Sales and Service for all these MSO.
  • Carried out day-day-day duties accurately and efficiently.
  • Oversaw daily operations to ensure high levels of productivity.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.

Education

BE - Information Technology

Maharaja Engineering College
Coimbatore
06.2008 - 12.2021

HSC - Computer Science

St.STANES HIGHER SECONDARY SCHOOL
Coonoor
06.2007 - 05.2008

AI SSLC -

ST.JOSEPH’S BOYS HIGHER SECONDARY SCHOOL
Coonoor
06.2005 - 05.2006

Skills

    Communication - Courteous,Friendly,Professional manner of Communicating

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Team Leader (Research Analyst)

Information Evolution India Private Limited
03.2020 - Current

Business Analyst

Oracle India Private Limited
07.2019 - 01.2020

Lecturer, Computer Science

Sri Ramakrishna Polytechnic College
06.2017 - 10.2018

Technical Support Engineer

Accenture
07.2014 - 07.2015

Junior Process Associate

KG Information Systems Private Limited
04.2012 - 04.2013

BE - Information Technology

Maharaja Engineering College
06.2008 - 12.2021

HSC - Computer Science

St.STANES HIGHER SECONDARY SCHOOL
06.2007 - 05.2008

AI SSLC -

ST.JOSEPH’S BOYS HIGHER SECONDARY SCHOOL
06.2005 - 05.2006

Certification

Software Testing

• Fundamental principles and processes of software testing.
• Create test cases and run them using an automated testing tool.


CCNA

• CCNA R&S: Architecture, Structure, Functions, components, and models of the Internet and other computer networks.
• The principles and structure of IP addressing and the fundamentals of Ethernet concepts, media, and operations.
• Build simple LANs, perform basic configurations for routers and switches, and implement IP addressing schemes.


.NET

• . NET space and . NET coding using C#.
• Major aspects of . NET development, including the Visual Studio Environment, data connections, the C# language, and WinForms and Web Forms projects.


PMO (Project Management Officer)

• Guidance and structure to the execution of projects.

• Planning the budgets

• Scheduling Tasks and resourcing


Cyber Security

• Defeating all online threats, including - advanced hackers, trackers, malware, zero days, exploit kits and cybercriminals.
• Covering all major platforms - Windows 7, Windows 8, Windows 10, MacOS and Linux.
• Understand the threat and vulnerability landscape through threat modelling and risk assessments.
• Explore the Darknet and mindset of the cyber criminal.
• Global tracking and hacking.
• Windows 10 privacy issues and how to best mitigate them.
• How encryption can be bypassed and what you can do to mitigate the risks.
• Master defences against phishing, SMShing, vishing, identity theft, scam, cons and other social engineering threats.
• Covering sandboxes, application isolation, virtual machines, Whonix and Qubes OS.


BI Business Intelligence Analyst

• Introduction to Data and Data Science
• Statistics and Excel
• Database theory
• SQL
• Tableau
• SQL + Tableau


Trainings

• Implant Training in (BSNL) “BHARAT SANCHAR NIGAM LIMITED"

• Entrepreneurship Development Program at "FORGE"

Project

DIGITAL IMAGE WATER MARKING

  • Watermark an invisible signature embedded inside an image to show authenticity or proof of ownership
  • Discourage unauthorized copying and distribution of images over the internet
  • Ensure a digital picture has not been altered
  • Software can be used to search for a specific watermark

Certification

Software Testing

• Fundamental principles and processes of software testing.
• Create test cases and run them using an automated testing tool.


CCNA

• CCNA R&S: Architecture, Structure, Functions, components, and models of the Internet and other computer networks.
• The principles and structure of IP addressing and the fundamentals of Ethernet concepts, media, and operations.
• Build simple LANs, perform basic configurations for routers and switches, and implement IP addressing schemes.


.NET

• . NET space and . NET coding using C#.
• Major aspects of . NET development, including the Visual Studio Environment, data connections, the C# language, and WinForms and Web Forms projects.


PMO (Project Management Officer)

• Guidance and structure to the execution of projects.

• Planning the budgets

• Scheduling Tasks and resourcing


Cyber Security

• Defeating all online threats, including - advanced hackers, trackers, malware, zero days, exploit kits and cybercriminals.
• Covering all major platforms - Windows 7, Windows 8, Windows 10, MacOS and Linux.
• Understand the threat and vulnerability landscape through threat modelling and risk assessments.
• Explore the Darknet and mindset of the cyber criminal.
• Global tracking and hacking.
• Windows 10 privacy issues and how to best mitigate them.
• How encryption can be bypassed and what you can do to mitigate the risks.
• Master defences against phishing, SMShing, vishing, identity theft, scam, cons and other social engineering threats.
• Covering sandboxes, application isolation, virtual machines, Whonix and Qubes OS.



Trainings

• Implant Training in (BSNL) “BHARAT SANCHAR NIGAM LIMITED"

• Entrepreneurship Development Program at "FORGE"

Project

DIGITAL IMAGE WATER MARKING

  • Watermark an invisible signature embedded inside an image to show authenticity or proof of ownership.
  • Discourage unauthorized copying and distribution of images over the internet.
  • Ensure a digital picture has not been altered.
  • Software can be used to search for a specific watermark.
Karthik GTeam Lead